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Topic : Business process reference models
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What is a Process Reference Model?

Asked by : Amit Madhav, Senior Consultant, GKC
Industry : Management & Strategy Consulting
Functional Area : Business Models
Keywords : Process Reference Model
Activity: Question posted: 05 07 2008 03:46:57 +0000, 3 answers, 245 views, last activity 07 06 2010 20:18:08 +0000
 
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 It’s a tool that helps assess, design and implement the processes involved in using IT to help businesses carry out their fundamental purposes and achieve their goals.

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3 Answers for "What is a Process Reference Model? "
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  Answered by     amit chaudhry, Senior Consultant, IML  | 05 08 2008 22:31:36 +0000
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Nice and complete answer.

  Answered by     Dayanand Deshpande, Senior Consultant, Ernst & Young  | 05 08 2008 22:29:03 +0000
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Process reference models integrate the well-known concepts of business process reengineering, benchmarking, and process measurement into a cross-functional framework.

A Process Reference Model can:

    * Capture the "as-is" state of a process and derive the desired "to-be" future state
    * Quantify the operational performance of similar companies and establish internal targets based on "best-in-class" results
    * Characterize the management practices and software solutions that result in "best-in-class" performance

A Process Reference Model contains:

    * Standard descriptions of management processes
    * A framework of relationships among the standard processes
    * Standard metrics to measure process performance
    * Management practices that produce best-in-class performance
    * Standard alignment to software features and functionality

Once a complex management process is captured in standard process reference model form, it can be:

    * Implemented purposefully to achieve competitive advantage
    * Described unambiguously and communicated
    * Measured, managed, and controlled
    * Tuned and re-tuned to a specific purpose

 
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