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Topic : People Issues and Project Management
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Project Management ++

 
Industry : Technology Consulting
Functional Area : Project Management
Activity: Question posted: 05 25 2008 23:51:46 +0000, 4 answers, 366 views, last activity 07 06 2010 20:18:08 +0000
 
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So, we all know that good project management is important. But, we also know that people issues can sometimes make "standard" project management techniques IRRELEVANT or even HARMFUL to progress? Under what circumstances should a leader decide NOT to use standard project management techniques? And why? What should they do instead of using these standard techniques? I'd love to hear you war stories of good project management gone bad because of the influence of people issues...

 
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Interesting that you have received both "people trump project management" and "project management trumps people issues". I am currently preparing to write the PMP exam and have had many, many years of managing IT projects. There is a really relevant portion of the PMBok which talks about being sensitive to stakeholders' needs when planning a project, and I would include those performing the work.

My best illustration is an incident that I will keep rather generic to protect the innocent (me). On a recent project I was managing, the plan was laid out and all the resource-providing managers agreed to it. However, once the project got underway, the individuals tasked with performing the actual work simply didn't deliver. They would promise to complete activities, but when the delivery date came, they remained unfinished.

To make a long story short, this was really a management problem. The manager of the resources had overallocated his team, so they were unable to accomplish all the work and had no direction in prioritizing work either. It became an organizational issue to deal with, that happened to affect my project. I escalated the need for additional resources in accordance with the project management best practices, and things eventually got done.

I really cannot think of any people issues I've encountered that aren't dealt in this way, and I have also spent years managing staff directly. I think the project manager's job is to make sure the work gets done, not manage the individuals. If the individuals report directly to the project manager and are dedicated to the project, then the PM also has a responsibility to manage staff using Management best practices too.



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by   Ashish Soni, Team Lead, Wipro  | 05 25 2008 23:55:16 +0000
  Answered by     ravi b, Program Manager , techmahindra  | 08 19 2008 10:15:07 +0000
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I am not sure, if u aggree with me. There are few kinds of managers.

1. Best People managers': Are always loved by the team and every-one. If this person is very soft it is very difficult get things done

2. Delivery Manager: SHould not worry into people problems , he is the person with DO or DIE attitude

3. Program Manager: SHould have overll control to delivery and people managers

At the end of the day, things need to completed

I have seen the "GOOD" people manager's are needed to motivate and get the work done for the organization and help the team also.

  Answered by     RanjithKumar Panjabikesan, PMP, Client Servicing/Account Manager, TBD  | 07 04 2008 11:35:24 +0000
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People Management is within the boundary of Project Management. It cannot be viewed separately.

Team Work is the key for Optimal team function. Various factors such as Negative competition and apathy can strain teamwork. When Team work suffers, Productivity falls and Lack of productivity can cause schedule delays and cost increases.

 Why do conflict and competition arise  at the first step ? Due to  Unclear Boundaries  

CLARIFY ROLES AND RESPONSIBILITIES 

To prevent this  the team should be provided with Responsiblity Matrix at the beginning of the project. Goals could also be set based on the responsibilities. Some competition is also healthy, Programmers would compete with their peers to see whose code is bug free or least number of bugs . This kind of Competition is healthy as it improves final output.

ENCOURAGE OWNERSHIP

Team members will devote full effort if they think that they feel that they gain something in return for their work. If team  members seem combative or sluggish, the problem may be because they are dissatisfied with work. Dissatisfaction may be  due to various reasons such as  Lack of Tools / Under use of the skills.

To prevent this, Ownership should be encouraged. When they understand their goals and merits  on the project and how their role is important they are encouraged to take ownership in the project.

IMPLEMENT TEAM BUILDING ACTIVITIES

It is important that Team Building is important in hectic project schedule. There are various techniques.

Brainstorming - This will enable to gauge the level of team work. If the brainstorming shows lack of team work. The PM and team to discuss and come out with ways to improve colloboration.

Have Team Members Share Experiences -  Sharing experiences helps team members learn from one another. Helping each other in this way  builds trust and confidence.

Host Social Activities - This will help bringing team members together on a Non Project Environment (Snow Bowling etc). This will help the team get acquainted without the work pressure and they would feel relaxed.

Give the team a formal communication plan.

Reduced team morale results in productivity loss  

There are various tips to build the team morales They are as follows

1. Keep Communication Open  - Discuss with team regularly To understand their concern areas ., If they feel over worked / under utilized. Listen to their situations and understand their feelings.

2. Show how team members are important - Allow them to share their opinions,Take their suggestions if it is beneficial to the project. When the team  sees their ideas benefiting the project they will feel important.

3. Responsibility can be motivating : When you delegate authority, rather than mandate actions  team will be motivated/valued.

PMI ( PMBOK) covers the People Management Guidilines through  HUMAN RESOURCE MANAGEMENT (Knowledge Area) and Various Processes such as  Resource Planning, Acquire Project Team, Develop Project Team  and Manage Project Team with Input Tools and Techniques and Outputs.

 

 

 

 

 

 

 

  Answered by     Ashwin Reddy, PM, Infosys  | 05 25 2008 23:54:03 +0000
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In my experience, the best project managers are the best people managers. They take the time to find out constraints and issues with the team before laying down the plan. There's no point in a beautifully crafted plan if it fails to acknowledge that John Jones cannot work past 5 without advance notice, or that Steve Smith will need a mentor for a particular piece of work. Establishing a workable plan with the assistance of the team is critical.

It gets trickier when a good plan can't be executed due to people issues. For example, if the customer and the tech lead don't get along, it will take much longer to get specs reviewed and approved. It's up to the PM to step in and work out an approval process that will work without blowing the schedule. Do you still use PM techniques? Sure, but you have to adapt them to meet the current issues of your project.

The best PMs are the ones who don't shy away from the people issues and actively work to establish the mutual trust necessary for folks to do their best work.

 
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