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Topic : Communication and interpretation
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Industry : Communications and Networking
Functional Area : Organizational Development
Activity: Question posted: 07 24 2009 10:05:09 +0000, 12 answers, 1014 views, last activity 07 06 2010 20:18:08 +0000
 
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Most of us keep hearing a lot of disasters arising out of communication gap. But are there any problems that we can get into when there is a communication overlap? Especially in Project management both can bring problems to smooth running of the project, but we seldom here communication overlap. What I mean by communication overlap is that in one way it is more than one version of truth (Uh, truth has versions also? does it mean truth with additional functionality). We often get to see communication overlap in the media channels.

 
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Mr. Kastury

Thanks for seeding this in the minds of the community.

Truth may not have versions but the receivers may perceive it differently.

Ironically, most of us believe our 'perception' of the 'statement' as the truth.

In my opinion unapproved communication overlap is more dangerous than communication gap as :

1. It's an information security violation

2.It may create negative & conflicting behavior amongst the project stakeholders

3.Since it is not a planned activity, it's traceability is uncertain which makes it's resolution all the more difficult



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by   Dhananjay Raturi, Head of the Department, XYZ  | 07 25 2009 06:35:16 +0000
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 As per my knowledge and experience with the subordinates communication gap gives a big blast. It starts from one chamber to entire world, where the systems will be discussed and on the other the course will be implemented. Especially in the field of sales it collapse the organization, with  un-rectifiable blank. On the other hand overlapping the communication, you must be a big wig in the field to play with the market.
It depends upon the player. Else he has to face positive and negative reflections.

  Answered by     Vivek Singh, Project Manager, L&T  | 07 27 2009 03:55:30 +0000
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Yes communication overlap does create communication gap. Rather I would call it a communication vacuum. Because when you have informations which do not corroborate with each other you really are in a vacuum, not able to decide. This also happens when you have more than one boss.

  Answered by     Rengarajan Murali, CEO/MD/Director, IT Ware LLC  | 07 25 2009 10:10:20 +0000
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Communication is the technique by which an originator conveys a certain "message" to a receipent through a medium. The success of the communication is said to be successful when the recipient understands the "message" as inteded by the originator. A communication is good when this result is achieved; it is bad otherwise.

Communication Gap is when the meaning intended by the originator is not what is understood by the recipient. This could happen because of several reasons - language, cultural backgrounds, presumption about the knowledge level of the recipient by the originator, insufficient information.

Communication Overlap happens when it is 1) communicated independently on the same matter/issue or 2) re-communicated to accentuate a point (or to score a brownie) or 3) re-communicated with intention to give it a different slant. The first point is harmless and could re-iterate the point made. The second point, embellished with more refined construct, normally happens when someone wants to take credit for the (good) idea allready communicated. The third type happens when the communicated point is mostly similar but twited to give a different colour to suit the communicator. This we see in politics quite often.

Hence even if over-communicated as described above, one could (but not necessarily) end up with a communication gap. However, if the overlapped communication fills-up the insufficient information it could be construed as good. If the overlap creates confusion by giving contradicting views on the same subject then it is definitely bad. In any case, communication gap is bad since the objective is not met.

In conclusion, it depends on case to case; one can not put a thumb rule.

  Answer modified by     Makrand Bhave, Marketing & MICE, WIZCRAFT International  | 07 25 2009 06:15:27 +0000
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When "judgement" overlaps "Logic", the gaps / overlaps occur. Gaps when you fail to receive the full communication and then reproduce it without the desired statement! Overlap when you misinterpret the entire truth in the statement and disperse the message that is being conveyed!!

What is better is to understand in full the communication and convey it in the same vein that it is conveyed in!! No point in the gap overlapping the chasm and creating a valley with no echo!! :))

Very interesting insight!!

  Answered by     jairaj shyam prasad, Production Manager, BOSCH Ltd  | 07 24 2009 14:37:46 +0000
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both are harmful in different ways.normally overlaps depends on perceptions and gaps are with ego's and voids.answers ending with dilemmas are fine examples of this point.

  Answered by     Ajay Ziz, Dy. Registrar,, University of Jammu  | 07 24 2009 12:56:51 +0000
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sathya , very rightly conveyed ::( example was on the lighter side)

a ceo when talking to a  a tourist like me :: his/her communication brief should hit the keywords embedded in my brain .his words should not be those of Bill Gates.

then and then only  the conveyed message will have an intended reqd. impact.

  Answered by     sandesh saboo, Research Associate/Analyst, saboo associates  | 07 24 2009 12:36:27 +0000
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excess in both are bad.be it communication gap or communication overlap.

  Answered by     Shabab Khan, Project Director, Interactive Avenues  | 07 24 2009 11:40:03 +0000
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Interesting question Mr. Kastury! In my limited knowledge and understanding, strictly speaking in project management terms, communication overlap should also be considered as communication gap. Afterall, communication gap means difference in understanding or gap of information between source and destination.

That's one reason why the term, communication overlap does not get its attention. If we address communication gap, between one to one, one to many or many to many conversations, we should be taking care of communication overlaps automatically.

Hope I make sense to you!

Cheers!

  Answered by     Sathya Narayanan Nandakumar, Business Operations Manager II, Hewlett-Packard  | 07 24 2009 11:24:09 +0000
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I fiully agree with your valid point, but i disagree with your example. Not too sure, whether you have shared this for lighter moment or you were really intended. If it's not for a lighter moment, then obviously, it's the respondent's fault. Historically, communication always has it's meaning and relevance more to do with the situation. 

When PM ask's a President, it's implied that and quite obvious that, he/she will be referring only about the Cabinet of minister's and not the Wooden cabinet. It all depends on to whom we convey the message and what response we expect out of them.

Ofcourse, i concur that, Communication needs to be better and crisp in order to avoid it is being misunderstood.

 
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