Indian Telecom Professionals
|
Activity:
Question posted: 04 27 2009 11:11:50 +0000,
5 answers, 154 views, last activity
07 06 2010 20:18:08 +0000
|
|
Are you satisfied with the service provided by your telecom provider? When was the last time when you had a good experience with your telecom service provider?
The major difference between Service Design and product development is the concept of providing a service. This is especially important for managed telecommunications services and managed IT solutions, where the service providers are expected to resolve the problems or to fix faults before the customers or end users realise.
Still the companies do not service as their core competency...???
Why are so less good telecom services around?
Still today telecom industry is in growing stage, still so many services and facilities they have to cover by using IT Expertises we have. So it is not right time that we can comment on " Services Provided is not Good" as we are even not 100% clear what exactly what we want. All Service Providing companies are capable of providing what ever customer demands but here Customer is not that much mature.
Service directly dpends on the consumers who are members of the service and demand it too!! Its not easy to be competent in service because the universe that encompasses the criteria called service is not just limited to 'you get what you paid for'. This happens because of the human element present in the form of consumers of the service and the expectancy levels of these humans can be from bad to atrocious.
So the service providers would be basically sound in providing the services that they wish to sell, its the consumers who need to understand and be educated as to what to expect and what you get!
I think if the telecom services provide little value additions it will take them a long way... Value additions like....
1) Displaying Name with mobile number. Recently Tata Indicom launched blackberry services where they have provided this facility. I fail to understand why other network service providers can't do that.
2) The network service providers can provide paid facility to customers where that can upload their contact details (which they store in phone book/SIM card). The network companies can provide a GPRS interface through which customers can update their contact details information periodically.
This can be very handy if I format my mobile or If I loose my mobile...I have all my contact details with a single click.
3)The network companies should not only enable communication but also upgrade themselves to manage customer's end-to-end communication needs.
I think these points will definitely help a telecom industry to become the best..
I agree to shyamal.
According to me, the company which is best at customers service and care will definitely succeed because when we say telecom, they are service providers and they have to be best at CRM.
With the complex telecom technologies, the keys for designing an end to end telecom service are:
1) the ability to turn these network technologies into something that the customers want to use;
2) making the customers feel that they are being looked after whilst using the network capabilities;
3) providing the capabilities and tool for the operational personnel to looking after the customers and
4) ensuring that customer payments are collected to make the business viable all at the same time.
Telecom srevice providers should take of these things and then definitely there will be good service provider all around..
|
|
|
All other industry seems to be in recession other than Telecom Industry. Do you agree that... |
|
|
2 referals
54 arguments,
3656 views
|
|
|
Today, telecom service provider industry is going to change in India after entered 2G and 3G... |
|
|
7 referals
2 comments,
21 views
|
|
|
Customer service is an integral part of our job and should not be seen as an extension of it. A... |
|
|
713 referals
14 votes,
510 views
|
|
|
|
|
|
|
|
|
Dear all, I have joined one of the leading company on Aug 2010. Before joining, i had to sign a... |
|
|
0 referals
0 answers,
0 views
|
|
|
|
Hi, I need some information .. How can you understand and control costs? and Is there an... |
|
|
1 referals
1 answers,
31 views
|
|
|
I NEED UR SERVICE 99044099094 |
|
|
1 referals
0 answers,
0 views
|
|
|
|
|
If you have seen the Vodafone Zoozoo ad of 3G where everything it resembles of some Rajnikant styles and few superheroes...you would have understood how 3G technology is taking shape in India. Today there is a maximum demand for 3G usage as of... |
Have tariffs bottomed out in the telecom sector? |
Completely agree with your Mr. Paul...that India is totally becoming banana republic, media is getting news before the government organizations, everything or anything happens in this country and nobody is held accountable, and that is the sole reason... |