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Activity:
Question posted: 02 26 2009 05:41:56 +0000,
1 answers, 107 views, last activity
07 06 2010 20:18:08 +0000
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Two sources of competitive advantage:
"The ability to learn more about the customer faster than the competition.
The ability to turn that learning intoaction faster than the competition.”
There is a direct relationship between Customer Value and Shareholder Value:
: Building loyalty and sustainable “relationship equity” requires exceeding customer expectations along these
dimensions:
• Brand awareness
• Thought leadership
• Industry leader in value to price delivery
• Deep knowledge of customers business
• Ease of doing business
• Seamless experience across the enterprise
• Closed loop problem resolution
: “Customer Value Creation” is leveraging all process and systems to anticipate and service customer needs by
aligning the right interaction channel to the right customer
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Why “Customer Centric” is so important |
Many of the Sales executives/Officer behind the targets. They will quickly glance the client information and push them for close the deal. I hope this would be a biggest mistakes in sales. |