RAHUL PORWAL's Profile
RAHUL PORWAL | |
Team Leader -(Technical), NOKIA SIEMENS PVT LTD | |
 | NOKIA SIEMENS PVT LTD  |
Professional summary
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Current Experience:
Team Leader -(Technical), NOKIA SIEMENS PVT LTD
Previous: TSG TEAM LEAD TECHNICAL SUPPORT GROUP, Nokia Siemens Networks
ARROW INFOSOFT PVT LTD
Technical support executive, TATA TELE SERVICES LTD
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UNIVERSITY OF RAJASTHAN
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4.0 Years
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Customer Operations ,Project Management,Customer Service Assurance ,Customer Service Assurance,KPI M ...
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Contribution score:(41 points)
- Contacts: 2 connections, 3 following, 3 followers
RAHUL PORWAL's Experience
| Current : |
Team Leader -(Technical), NOKIA SIEMENS PVT LTD |
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| Telecom/ISP | ||
| India | ||
| Previous : |
TSG TEAM LEAD TECHNICAL SUPPORT GROUP, Nokia Siemens Networks |
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| LUCKNOW | ||
Worked from 2009 to 2012 | ||
Brief summary :
NOV 2009 to till date Working as a TSG TEAM LEAD in TECHNICAL SUPPORT GROUP with Nokia Siemens Networks LUCKNOW (UP EAST) IN TATA DOCMO PROJECT Current Responsibilities: Closing and Tracking complaints. Monitoring incidence as well tracking of them, execute as well. To ensure timely communication of Network / Failures / Updates / Outages to all concerned. To coordinate with RNOC, Nokia Siemens (Core and R.F) and other vendors for timely resolution of customer Complaints. . Communication with Customer about planned activity /close coordination with R.F and SWITCH Team. Sharing data with Management and Planning for helpful for business development. Maintain Trouble Tickets which raised to NOC Team. Performance Appraisals and team management including Trainings to CC TEAM . | ||
| Previous : |
ARROW INFOSOFT PVT LTD |
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| MUMBAI | ||
Worked from 2007 to 2008 | ||
Brief summary :
March 2007-JULY 2008 with ARROW INFOSOFT PVT LTD MUMBAI (MAH)deals in taxation software SPECTRUM. Chief Tasks Handled JOB PROFILE- Providing technical support and manage sales team. Coordinating with clients and looking after the job execution. Also involved in developing new resources for the company. Track of service request, looking after the job execution and maintain SLA | ||
| Previous : |
Technical support executive, TATA TELE SERVICES LTD |
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| DELHI | ||
Worked from 2006 to 2007 | ||
Brief summary :
JULY 2006-FEB 2007 worked as Technical support executive in ISMART BPO SERVICES (TATA TELE SERVICES LTD) DELHI | ||
RAHUL PORWAL's Education
UNIVERSITY OF RAJASTHAN |
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| B.Tech/B.E. | |
| India | |
| From 2002 to 2006 | |
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Brief summary :
B.E Done with I. T stream// | |
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RAHUL's communities
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13808 members, 310 jobs, 766 articles, 308 questions, 961 debates, 382 idea contests.
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RAHUL's
contributions
Give your answer...i do agree with sumitra as an working in this field for last 4 year's this could help with exp guys |
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