Create knowledge
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Consumer spending
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Satisfaction of the customer
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SATHISH PONNUSAMY
| Added idea
"Continuously understanding his needs and exceeding his expectations."
| 2 years ago
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Its a continuous ongoing business process, track his needs regularly, and strive to exceed his needs and expectations.This tracking will also bring complaints / dissatisfied feedback,which will be great opportunity to rectify and strengthen the...
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Kavitha Shankar
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"Consumer spending"
| 2 years ago
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In my view, as markets become saturated and customers have so much more to choose from, share of wallet becomes increasingly important. It is cheaper and more profitable to increase your share of what the customer spends in your sector, than to...
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Ideate: "On what factors exactly customer retention relies on?" deleted from your view.
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(rate this)
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Yes
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42
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6
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No
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JAYARAM V
| Argues in support of
"Yes"
| 2 years ago
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indian automobile sector is due for a big boost with increased migration of working class people with high disposbale income with them. But the manufacturing sector should be duly supported with increased infrastructure like roads, and raliways...
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Radha Sharma
| Argues in support of
| 2 years ago
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We should not forget that poor infrastructure in our country is shaving an estimated one or two percentage points off because of which India's annual economic growth, has slowed down to to 6.7% in 2008/09 after three years of 9% growth. Thus, it will...
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Naresh Vemulapalli
| Argues in support of
"Yes"
| 2 years ago
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The automobile sector is expected to grow at a CAGR of 12-15% over next 3-4 years. India will emerge as a small car export hub as automakers rushes to set up factories. The government has said it would build infrastructure and simplify foreign...
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Debate: "Is Indian automobile manufacturing sector due for a boost?" deleted from your view.
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(rate this)
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Even a Blind Squirrel Finds a Nut Once in a While It can be difficult for leaders of sales organizations to spot the blind squirrels within their ranks – especially when the economy is moving ahead at full steam. When jobs are plenty and customers are flush with cash, it’s true – even a blind squirrel can find a nut. But what happens when the economic seasons change for the worse and the nuts begin to dry up? With fewer dollars, greater competition, and less deals to be had, selling skills become an ever so important asset. If sales numbers aren’t where they should be, ask yourself the following questions. • Do members of your sales force truly have the ability to connect with potential ...
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Radha Sharma
| Commented
| 2 years ago
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Thanks for sharing Mr.Mathew
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Manish Grover
| Commented
| 2 years ago
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Let me look up ...it indeed is Nice Insight !!!
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Insight: "Selling Tips" deleted from your view.
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Focussed, Educated - Take No Chances
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Exclusively yours!
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Gargi Sinha
| Supported idea
"Conscious comsumption not conspicuous consumption."
| 2 years ago
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Well said Mr.Shantanu, I support you. Thanks for your explanation and the examples. :)
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Shantanu Saha
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"Conscious comsumption not conspicuous consumption."
| 2 years ago
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Disposable incomes will still be tight and so we'll see consumers adapt their consumption baskets to suit that. There will be trade offs but the category of products / groups will not change. Better (not cheaper necessarily) and optimal delivery...
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Nidhi Singh Chauhan
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"Focussed, Educated - Take No Chances"
| 2 years ago
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Consumer would be focussed and educated.I agree with Mr Bhave and Mr Kastury.Another reason is recession and slowdown.....2009 had been a tough year for everyone.In 2010 would see consumers focussing on value for money.....
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Ideate: "What consumer trends do you see in 2010?" deleted from your view.
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Yes, Online Sales Training is a Boon!
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No, Regular Classroom cannot be replaced...
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Radha Sharma
| Argues in support of
"No, Regular Classroom cannot be replaced..."
| 2 years ago
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Indeed online training is very good and practical but it cannot replace classroom teaching as the students can directly learn from professional teachers face to face which I think is much beneficial for them. Even more than learning online....
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Kanikaa Dutta
| Argues in support of
"Yes, Online Sales Training is a Boon!"
| 2 years ago
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Yes, I for one surely feel that LVC is the next "big" thing to hit euducation. I mean look at the Cisco Ads (especially the recent one- which shows a Child talking about attending a class in China and poof in a min is connected via LVC to the...
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Debate: "Online Sales Training v/s Classroom Sales Training." deleted from your view.
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(rate this)
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Awarding points for feedback
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Through Informal discussions
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Sujeet Vishwakarma
| Added idea
"Make the Customers feel important..."
| 2 years ago
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The customers laze off in giving feedback feeling their individual feedback has no much relevance aforth the inertia of large numbers operating in the results. Inviting them to the work, or research premises will add value to your questionnaire....
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kasturirangan.r
| Supported idea
"Through Informal discussions"
| 2 years ago
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Good idea but feedback can also be had informally once in a month customer meet or quarterly or half yearly to make it formal.
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Ideate: "How can we promote customer feedback?" deleted from your view.
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Synchronising Feedbcak, Processes & People
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By employing Service CRM Module
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suhaschandra deshpande
| Added idea
"By employing Service CRM Module"
| 2 years ago
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It needs lot of follow up in the case of complaints or servicing.
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Priya Varadan
| Supported idea
"Synchronising Feedbcak, Processes & People"
| 2 years ago
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well said, if only those in the business cud understand, these issue
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Ideate: "How to Improve Customer service excellence " deleted from your view.
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Use a sales competancy model of training
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Train techniques to build stronger customer relationships
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Vishal Jindal
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"Generate consumer Interest"
| 2 years ago
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During slow down, only the need arousal within the consumer can force him to make a purchase. Sales people shall be trained more on probing, analysis and then motivate a consumer through its own feelings to go for a product of your choice...
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Raghu Kastury
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"Train on demand generation post slow down and managing sudden icrease in sales"
| 2 years ago
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It is certain that this slowdown in economy would teach a lot of lessons to lot of businesses. As a result of this, there will be changes in the way people purchase. Hence that new purchase methods to be identified and come up with a lead...
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Ideate: "What sales training can be given in a slow economy?" deleted from your view.
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Weekly "Making A Difference" Meetings
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Regular monitoring and ongoing development
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Radha Sharma
| Added idea
"Regular monitoring and ongoing development"
| 2 years ago
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I believe, everything about our lead is measured. And as we know, that which can be measured can be improved. Once a month we should go over all the key site statistics and initiatives. We can learn how customers have behave on our lead...
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Dharmena Prajapati
| Added idea
"Weekly "Making A Difference" Meetings"
| 2 years ago
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Sales lead generation and sustainability means implementing weekly Making A Difference meetings. These are regular weekly creative sessions among your lead-generation team. Typically a meeting lasts 60-90 minutes. It’s objective each week is to...
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Ideate: "How leads generated be sustained?" deleted from your view.
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Pamper Them
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Enhancing Channel Engagement
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Makrand Bhave
| Added idea
"Pamper Them"
| 2 years ago
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If the lead generated is a HOT lead, I would engage in the old customised way of pampering them. Welcoming them to the family. I would never push them for orders but I would push for a relationship and trust building exercises which would include...
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Radha Sharma
| Added idea
"Relevance to their stage in the buying process"
| 2 years ago
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Be sure to provide different kinds of information to your prospect based on what point they are in the buying process. If they are an early stage lead and they are just starting to get familiar with the business issues you solve, don’t send them...
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Ideate: "How do you engage with your Lead?" deleted from your view.
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