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Raghavendra Devaiah Senior System Analyast, AXA Technologies Pvt Ltd
 
Raghavendra Devaiah's Profile
Raghavendra Devaiah
Senior System Analyast, AXA Technologies Pvt Ltd
AXA Technologies
confidential
confidential
Bangalore, India
Toostep 
Professional summary
Handling more than 200 Users and 45 Locations across India
Handling server –Backup, Antivirus, Active Directory, DHCP, Thin clients
Ensuring that all the AV servers are updated with latest DAT and Scan Engine
Analyzing infection trends and reporting out to the customer
Managing Users, Computer and Groups
Installation and Configuration of ADS in Windows 2003 Servers
Installation & Configuration of DHCP Servers
Evaluating current risks and threats to the environment for gap remediation. Suggest measures to make organization’s Information processing facilities more secure.
Knowledge on MIT operations and quality process like ITIL
Hardening of OS using manual hardening checklists
Raghavendra Devaiah's Experience
Current :

Network Admin/System Admin, AXA Technologies
IT Services
India, Bangalore

Working from 2008

Brief summary :

  • Creation of Login ids, Email IDs, OUs & Groups in Win 2003 server.
  • Assigning of Group policies & granting the folder access.

Current :

Network Admin/System Admin, AXA Technologies
IT Services
India, Bangalore

Working from 2008

Brief summary :

  • Creation of Login ids, Email IDs, OUs & Groups in Win 2003 server.
  • Assigning of Group policies & granting the folder access.

Current :

Senior System Analyst, Tech Pvt. Ltd.
India

Working from 2008

Brief summary :

Currently working with AXA-Tech India Pvt. Ltd. As a Senior System Analyst (IT Administration) since Aug 08 till date IT Infrastructure support Providing L1 support on Windows 2003 and Exchange 2003 server. Creation of Login ids, Email IDs, OUs and Groups in Win 2003 server. Assigning of Group policies and granting the folder access. Creation of Security groups and assigning Folder permissions. Server Patch Up gradation and Antivirus Signature update in Servers and desktops. Organizing training sessions for Users and IT Helpdesk team. Creation of IP Phone ids and Cisco ICM Manager Ids and providing the STD/ISD access. Creating manuals, guidelines, standard templates, processes, and procedure documents and assisting the IT team with process development documentation and continual improvements in processes, etc Work in many facets of business continuity planning such as Extensive communication with various teams for BCP related activities Maintaining and facilitate testing of BCP Plans Creating manuals, guidelines, standard templates, processes, and procedure documents and assisting the IT team with process development documentation and continual improvements in processes, etc. Coordinate administration of feedback Questionnaire. Analyze feedback, Initiate improvement actions and follow up to closure Weekly/Monthly Reporting to the Management on the KPI and other performance status Vendor co-ordination for various IT requirement of an organization Worked with Wipro InfoTech. as a Desktop Engineer from Oct 2006 to February Aug 2008. Job Profile Providing Remote support to more than 200 Users and 53 Locations across India Provided L1 support for Backup, Antivirus, Active Directory, DHCP servers Ensuring that all the AV servers are updated with latest DAT and Scan Engine Analyzing infection trends and reporting out to the customer Managing Users, Computer and Groups Support On SAFE BOOT - Successful implemented Application which secures the User data by hacking, this has been implemented across the global in KPMG, and Software encrypts the Users Data. Outstanding Technical Support with all types of IT Issues (All Levels 1-2-3) Evaluating current risks and threats to the environment for gap remediation. Suggest measures to make organizations Information processing facilities more secure. Knowledge on MIT operations and quality process like ITSM Hardening of OS using manual hardening checklists Handling the Access Control system. Coordinating with Hardware / Software vendors regarding Hardware and Software problem.

Previous :

a Senior Operation, IBM Pvt. Ltd.
India

Worked from 1918 to 2012

Brief summary :

Develop and maintain knowledge of the clients specific business environment Currently working with IBM India Pvt. Ltd. As a Senior Operation Professional (Windows- Administration) since Oct 18 till date Job Profile Lead a team in the implementation of a Windows admin process to facilitate real time support for BHP Billiton mining company . Coordinated projects to balance the needs of the business, the Exchange administrators and the Wintel team and Service Desk. . Served as business subject matter expert as well as business and technology contact for all Service Desk and Local Service Desk. . Maintained two platforms in a production environment serving two distinct groups of clients. . Evaluated various Process improvement guidelines and converted those guidelines into rules to be coded by technology staff. . Conducted training sessions for new team members and handled in-coming helpdesk incidents. . Served as focal point person and subject matter expert representing the business perspective in all prospective client meetings. Focal point for Application Support, Exchange L2 2007 Support and Windows L2 2003, 2008 server and VMware. Managing the Service request queue (Maximo ticketing tool) providing technical and process guidance to team members. Worked with AXA-Tech India Pvt. Ltd. As a Senior System Analyst (User Administration) since Aug 08 to October 15 - 2010 IT Infrastructure support Server builds on IBM hardware for Windows 2003/2008. Giving remote Support for nearly 200 servers. Providing L1 support on Exchange 2003 server. Creation of Login ids, Email IDs, OUs and Groups in Win 2003 server. Installing and configuring Windows 2003 ADS, DNS, DHCP and trouble shooting. Implemented and administered DNS, DHCP Servers in windows 2003 server. Worked on IE 10 ticket logging tool which is defined on ITSM process which is used to log the tickets/Work Requests by clients/end users. Providing L1 support to Cisco Call manager and Verint application. Providing the support on IBM Mainframe (PCOM). Managing File server and application server for stability, high availability. RCA on server down, server HUNG etc. Partial involvement in Retiring/Decommissioning of the server from the production environment by involving different teams. Performing quality/health checks for the server after build and documenting the steps. Application used, Smarts, eHealth. Worked with Smart monitor tickets like host down, network issues, POST errors, array errors etc. Involved in day-to-day activity of remote maintenance and troubleshooting of the Data Center in production environment [Working on host down tickets related to Windows servers, raising the Op-Center criteria for that and involving other teams to resolve the issue]. Partially involved in change management process in creating and implementing the RFC [Request for change]. Patch installation as per the client approved standard Providing L3 support on Desktop in case if there is any escalation by Helpdesk. Worked with Wipro Infotech. as a Desktop Engineer from Oct 2006 to February Aug 2008. Job Profile Providing Remote support to more than 200 Users and 53 Locations across India Provided L1 support for Backup, Antivirus, Active Directory, DHCP servers Ensuring that all the AV servers are updated with latest DAT and Scan Engine Analyzing infection trends and reporting out to the customer Managing Users, Computer and Groups Coordinating with Swiss re ODC enggs for new user on board, network issues, desktop issues and other IT Related issues. Requesting for the Access requests for the all the new joiners for the Network id, lotus id and host application ids Providing the access cards for the new employees with different access levels After the completion of the Access request informed the same thing to the HR, Training heads and request for the application access. Setting up workstation for the new employees IT trainings and other IT testing purposes.

Previous :

Tech Support Engineer, WIPRO INFOTECH
IT Services
India, Bangalore

Worked from 2006 to 2008

Brief summary :

Handling more than 200 Users and 45 Locations across India
Handling server –Backup, Antivirus, Active Directory, DHCP, Thin clients
Ensuring that all the AV servers are updated with latest DAT and Scan Engine
Analyzing infection trends and reporting out to the customer
Managing Users, Computer and Groups
Installation and Configuration of ADS in Windows 2003 Servers
Installation & Configuration of DHCP Servers
Evaluating current risks and threats to the environment for gap remediation. Suggest measures to make organization sECURE

Previous :

Tech Support Engineer, WIPRO INFOTECH
IT Services
India, Bangalore

Worked from 2006 to 2008

Brief summary :

Handling more than 200 Users and 45 Locations across India
Handling server –Backup, Antivirus, Active Directory, DHCP, Thin clients
Ensuring that all the AV servers are updated with latest DAT and Scan Engine
Analyzing infection trends and reporting out to the customer
Managing Users, Computer and Groups
Installation and Configuration of ADS in Windows 2003 Servers
Installation & Configuration of DHCP Servers
Evaluating current risks and threats to the environment for gap remediation. Suggest measures to make organization sECURE

Previous :

Tech Support Engineer, Data Storage Solutions
IT Services
India, Bangalore

Worked from 2004 to 2006

Brief summary :

  • Implemented cross-functional IT skills training, So team was well prepared and resilient when faced with challenging issues, which greatly improved IT incident, response times & work quality,
  • Authored IT Internship Program Guidelines and Goals to establish framework for the IT Internals scope of work in order to provide increased levels of quality IT support, which ultimately helped the IT Dept.

Previous :

Tech Support Engineer, Data Storage Solutions
IT Services
India, Bangalore

Worked from 2004 to 2006

Brief summary :

  • Implemented cross-functional IT skills training, So team was well prepared and resilient when faced with challenging issues, which greatly improved IT incident, response times & work quality,
  • Authored IT Internship Program Guidelines and Goals to establish framework for the IT Internals scope of work in order to provide increased levels of quality IT support, which ultimately helped the IT Dept.

Previous :

System Engineer, Data Storage Solutions
Bangalore

Worked from 2004 to 2006

Brief summary :

Worked with Data Storage Solutions, Bangalore as a System Engineer from April 2004 to October 2006 Job Profile Installation, administration and maintenance of Desktop hardware and operating system. PC hardware assembly, disassembly, fault finding and troubleshooting. MS Windows, RHCE Linux Operating system installation and support Desktop, Network and MFD Printer fault finding, repairing and maintenance.

Previous :

Job Profile Installation

Worked from 2004 to 2006

Brief summary :

April 2004 to October 2006Job Profile Installation, administration and maintenance of Desktop hardware and operating system. PC hardware assembly, disassembly, fault finding and troubleshooting. MS Windows, RHCE Linux Operating system installation and support Desktop, Network and MFD Printer fault finding, repairing and maintenance.

Raghavendra Devaiah's Education

10 th
B.B.A
India
From 2003 to 2006
Brief summary :

Studied 10th in Paper Town High School, Paper Town, Bhadravathi Taluk, Shimogha Dist, Karnataka

10 th
B.B.A
India
From 2003 to 2006
Brief summary :

Studied 10th in Paper Town High School, Paper Town, Bhadravathi Taluk, Shimogha Dist, Karnataka

Raghavendra Devaiah's Expertise
Skills & interests :
IT System administration,System Administration/Network Administrator, IT System Auditing.  
Years of Experience :
6.0 Years  
 
 
 
 
 
Raghavendra's communities
HR Professionals
20187 members, 998 jobs, 1353 articles, 657 questions, 1356 debates, 633 idea contests.
Tech World
35952 members, 590 jobs, 1219 articles, 574 questions, 1505 debates, 422 idea contests.
Business & Strategy
10207 members, 379 jobs, 894 articles, 282 questions, 934 debates, 319 idea contests.
Raghavendra's contributions
India has ranked next only to China in registering high GDP growth. The indian manufacturing output has been increasing year over year and the composites industry has been growing at about 20% in the last couple of years. The need for composites...
Introduction Some of IRM's sizeable clients have not yet had the opportunity to review the security of their enterprise in totality. But with changing business environments they are now interested in a more complete approach to the security of...
 When lifestyle became popular a generation ago, a number of critics objected to it as voguish and superficial, perhaps because it appeared to elevate habits of consumption, dress, and recreation to categories in a system of social classification....
 
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