RAJEEV RANJAN's Profile
RAJEEV RANJAN | |
Cust. Service Executive, JDS APPARELS LTD | |
 | JDS APPARELS LTD  |
Professional summary
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Current Experience:
Cust. Service Executive, JDS APPARELS LTD
Previous: Sec-3 Rohini-
Cum Marketing Executive, (Head Office)
Cobb Apparels Pvt. Ltd
Sun India Pvt. Ltd
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maharaja agrasen college
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2.6 Years
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MARKETING, PUBLIC RELATIONS, CUSTOMER HANDLING
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Contribution score:(47 points)
- Contacts: 1 following, 1 followers
RAJEEV RANJAN's Experience
| Current : |
Cust. Service Executive, JDS APPARELS LTD |
|
| Retail Chain/Logistics | ||
| India, New Delhi / NCR | ||
| Previous : |
Sec-3 Rohini- |
|
| Delhi | ||
Worked from 2011 to 2012 | ||
Brief summary :
2+yrs May 2011 to till date- Ritu wears JDS apparels Ltd. Sec-3 Rohini- Delhi 110085 Job Profile: | ||
| Previous : |
Cum Marketing Executive, (Head Office) |
|
Worked from 2011 to 2012 | ||
Brief summary :
CRM (EXE) Cum Marketing Executive (Head Office) May 2011 to till now- Imparted training to the new joiners regarding job-knowledge and responsibilities. Contacting the customers over phone and taking feedback. Taking inbound calls for resolving scheme or product issues over phone. Maintaining database of customers Making Royalty (Privilege) Card of RITU WEARS and get the Data from the Customer to inform the entire scheme time to time like on birthday and on anniversary date. Resolving query related Royalty Card And scheme and making clarity about scheme running in the Store. Responsible for operation of the Store major servicing including monitoring sales V.M. and Customer Relationship Handle the customers query and resolve their problems. Receiving all calls of the customers and solve them properly. Maintain the Data of the Royalty Card Holder Gold Card Holder and inform them about sales and promotions running in the Store. Analyzing Royalty member Data and taking appropriate action to maximize the data of the Customer according to company SOP. Responsible to check out all C.F.T.S. (Customer Feedback Tracking System.) filled by customers and taking action to improve if any negative feedback. Coordinate with the senior management in implementing motivational tool and maintain a motivated and impart training to all staff on the issue of Customer Services. Lookout all the services related housekeeping and customers facilitation. Monitoring CRM. Customer relationship management especially to improve the sales of the Store. Daily weekly meeting with the staff and management to improve in our services. Responsible of receiving phone calls and guide them at best level. Responsible to handle Cashing points like Cashing delivery of goods and packing services level etc. Lookout all the Cash points of the store to improve the best services and deliver the product to the customers. Working with the company guidelines and maximize sales. | ||
| Previous : |
Cobb Apparels Pvt. Ltd |
|
| New Delhi | ||
Brief summary :
Taking care of ATL BTL Process. Aug 2010 to April- 2011: Acc. Department: Cobb Apparels Pvt. Ltd Mangolpur Industrial Area New Delhi 110083 Job profile: Responsible for sale and deposits of all the stores. Handle the entire sale and deposit amount of about 125 stores all over in India. Prepare sale and deposit report on daily basis. Communicate with the showroom managers on the phone on daily basis if necessary. Prepare PO and PI for the company. | ||
| Previous : |
Sun India Pvt. Ltd |
|
| New Delhi | ||
Brief summary :
Communicates with people in the organization and represents the organization. Nov 2009 to July- 2010 Telecaller Sun India Pvt. Ltd West Enclave, Pitampura New Delhi 110034 Job profile: Calling to the customer and sell Insurance over the phone. Achieving sale target given by the company. Convincing the customer till the end to buy the product. | ||
RAJEEV RANJAN's Education
maharaja agrasen college |
|
| B.B.A | |
| India | |
| From 2008 to 2011 | |
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RAJEEV's communities
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22077 members, 610 jobs, 812 articles, 392 questions, 592 debates, 256 idea contests.
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13808 members, 310 jobs, 766 articles, 308 questions, 961 debates, 382 idea contests.
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