Create knowledge
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Customer needs should be focused first
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Through effective communication systems
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Rajesh Agrawal
| Added idea
"Through effective communication systems"
| 2 years ago
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It refers to overall system of communication making so that processing of information be faster resulting in superior service satisfactions. Starting from process of Vehicle Booking for service till delivery after service it involves rather it...
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Kailash Sharma
| Added idea
"Customer needs should be focused first"
| 2 years ago
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Firstly, a well defined communication channel should be built between customers, manufacturers and dealers. I think the automotive firms customer service must determine what customers want and use this information by implementing customer...
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malikireddy
| Supported idea
"Customer needs should be focused first"
| 2 years ago
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"courteous service by well-trained employees" The dealer should and is acutally a company representative in eyes or minds of customer , so the loyalty and genuiness of the matter should be explained to the customer. In present scenario , the...
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Ideate: "How customer service of automotive firms or dealers should operate?" deleted from your view.
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