Ritesh Sinha, Technical Support Manager, Dell International Services - Profile & Expert Views of Ritesh Sinha, Technical Support Manager, Dell International Services

Ritesh Sinha's Profile

Ritesh Sinha
Technical Support Manager, Dell International Services
	Dell International Services confidential confidential Gurgaon, India

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Professional summary

Current Experience: Enterprise Platform Services- Setup Support Engineer, Microsoft
Previous: Support Engineer, D GTSC
Support Engineer, D GTSC
Support Engineer, D GTSC
Customer Support Engineer, Cisco Systems
Customer Support Engineer, Cisco Systems
Customer Support Engineer, Cisco Systems
Dell International Services
Dell International Services
Technical Support, Dell International Services
Technical Support, Dell International Services
Technical Support, Dell International Services
Dell International Services
Technical Support, HCL Technologies
Technical Support, HCL Technologies
Technical Support, HCL Technologies
Technical Support, HCL Technologies
Technical Support, HCL Technologies
Technical Support, HCL Technologies
Office Manager, International History Project
Office Manager, International History Project
Research Associate, International Project
Office Manager, International History Project
Customer Care Executive, BMB Softech BPO
Customer Care Executive, BMB Softech BPO
Research Associate, International Project
Research Associate, International Project
Technical Support Engineer, Cisco Systems
Advance Resolution Expert, Dell Inc
Advance Resolution Expert, Dell International Services Gurgaon
Technical Support Officer, HCL Technologies
Research Associate, International Project
Education:

Vinoba Bhave University
Vinoba Bhave University
Vinoba Bhave University
Vinoba Bhave University
Years of Experience :

6.0 Years
Skills & Interests (keywords):

C++, Microsoft Office, Windows 98, 2000, XP, Vista, Mac OS, AutoCAD, Web Designing, Software install ...
Contribution score:

(105 points)
Contacts: 1 following, 1 followers
Part of communities:

HCL Technologies |

Ritesh Sinha's Experience


Current :	Enterprise Platform Services- Setup Support Engineer, Microsoft
	Computer Software
	India, Bengaluru
	Working from 2010
	Brief summary : Assisting System Administrators With Microsoft Server Operating Systems.
	Yes No Are you sure wanted to delete this experience?


Previous :	Support Engineer, D GTSC

	Bangalore
	Worked from 2010 to 2012
	Brief summary : Nov 2010 - Present Microsoft India (R and D) GTSC Bangalore, India Support Engineer Troubleshooting escalated server technical problems for premier customers Providing support for Failover Clustering, storage and backup(SAN, iSCSI and VSS), deployment (RIS, Windows Deployment Services, Microsoft Deployment Toolkit and WAIK), root cause analysis of Bugcheck, Operating system, Service Packs, updates and hotfixes installation issues, Hyper-V virtualization,.
	Yes No Are you sure wanted to delete this experience?


Previous :	Support Engineer, D GTSC

	Bangalore
	Worked from 2010 to 2012
	Brief summary : Nov 2010 - Present Microsoft India (R and D) GTSC Bangalore, India Support Engineer Troubleshooting escalated server technical problems for premier customers Providing support for Failover Clustering, storage and backup(SAN, iSCSI and VSS), deployment (RIS, Windows Deployment Services, Microsoft Deployment Toolkit and WAIK), root cause analysis of Bugcheck, Operating system, Service Packs, updates and hotfixes installation issues, Hyper-V virtualization,.
	Yes No Are you sure wanted to delete this experience?


Previous :	Support Engineer, D GTSC

	Bangalore
	Worked from 2010 to 2011
	Brief summary : Nov 2010 - Present Microsoft India (R and D) GTSC Bangalore, India Support Engineer Troubleshooting escalated server technical problems for premier customers Providing support for Failover Clustering, storage (SAN, iSCSI and VSS), deployment (RIS, WDS, MDT and WAIK), root cause analysis of Bugcheck, installation issues, Hyper-V virtualization
	Yes No Are you sure wanted to delete this experience?


Previous :	Customer Support Engineer, Cisco Systems

	Bangalore
	Worked from 2009 to 2010
	Brief summary : June 2009 - Oct 2010 Cisco Systems Bangalore, India Customer Support Engineer Troubleshot North American, African, South American, and Asian customers WebEx service technical problems Diagnosed and resolved clients PC configuration issues Analyzed and fixed basic network conflicts and congestion issues
	Yes No Are you sure wanted to delete this experience?


Previous :	Customer Support Engineer, Cisco Systems

	Bangalore
	Worked from 2009 to 2010
	Brief summary : June 2009 - Oct 2010 Cisco Systems Bangalore, India Customer Support Engineer Troubleshot North American, African, South American, and Asian customers WebEx service technical problems Diagnosed and resolved clients PC configuration issues Analyzed and fixed basic network conflicts and congestion issues
	Yes No Are you sure wanted to delete this experience?


Previous :	Customer Support Engineer, Cisco Systems

	Bangalore
	Worked from 2009 to 2010
	Brief summary : June 2009 - Oct 2010 Cisco Systems Bangalore, India Customer Support Engineer Troubleshot North American, African, South American, and Asian customers WebEx service technical problems Diagnosed and resolved clients PC configuration issues Analyzed and fixed basic network conflicts and congestion issues
	Yes No Are you sure wanted to delete this experience?


Previous :	Dell International Services

	Gurgaon
	Worked from 2006 to 2009
	Brief summary : Sep 2006 - May 2009 Dell International Services Gurgaon, India Advanced Resolution Expert (2008-2009) Resolution Expert (2007-2008) Technical Support Expert (2006-2007) Managed a team of 15 support engineers; responsible for scheduling, metrics, and productivity Resolved hardware and software issues for Dell Desktop computers, portables, printers and wireless devices Helped to establish pilot batch of paid-support team resolving third party software and hardware issues (virus removal, data recovery, etc.)
	Yes No Are you sure wanted to delete this experience?


Previous :	Dell International Services

	Gurgaon
	Worked from 2006 to 2009
	Brief summary : Sep 2006 - May 2009 Dell International Services Gurgaon, India Advanced Resolution Expert (2008-2009) Resolution Expert (2007-2008) Technical Support Expert (2006-2007) Managed a team of 15 support engineers; responsible for scheduling, metrics, and productivity Resolved hardware and software issues for Dell Desktop computers, portables, printers and wireless devices Helped to establish pilot batch of paid-support team resolving third party software and hardware issues (virus removal, data recovery, etc.)
	Yes No Are you sure wanted to delete this experience?


Previous :	Technical Support, Dell International Services

	Gurgaon
	Worked from 2006 to 2009
	Brief summary : [ 18/9/2006 - 29/5/2009] Dell International Services Gurgaon Advance Resolution Expert Joined as Technical Support Expert and my job profile was to troubleshoot the technical problem of Dell Desktop computers, Portables, Printers and Wireless for hardware and factory installed software which includes OS, application software, networking and internet related issues. Got promoted as Resolution Expert and was handling a team of 14 techs for advance resolution as well as outbound calls, escalations, attendance, break adherence, all metrics and productivity. First Tech to answer the call in sites first auto dialer outbound team. Got promoted as Advance Resolution Expert in B1 grade and handled a team of 15 techs for advance resolution, outbound calls, break and attendance adherence in absence of team manager. Worked with Pilot batch of DOC team in supporting customers with any third party software or hardware issues including virus removal, data recovery, etc.
	Yes No Are you sure wanted to delete this experience?


Previous :	Technical Support, Dell International Services

	Gurgaon
	Worked from 2006 to 2009
	Brief summary : [ 18/9/2006 - 28/5/2009] Dell International Services Gurgaon Advance Resolution Expert Joined as Technical Support Expert and my job profile was to troubleshoot the technical problem of Dell Desktop computers, Portables, Printers and Wireless for hardware and factory installed software which includes OS, application software, networking and internet related issues. Got promoted as Resolution Expert and was handling a team of 14 techs for advance resolution as well as outbound calls, escalations, attendance, break adherence, all metrics and productivity. First Tech to answer the call in sites first auto dialer outbound team. Got promoted as Advance Resolution Expert in B1 grade and handled a team of 15 techs for advance resolution, outbound calls, break and attendance adherence in absence of team manager. Working with Pilot batch of DOC team in supporting customers with any software or hardware issue including virus removal.
	Yes No Are you sure wanted to delete this experience?


Previous :	Technical Support, Dell International Services

	Worked from 2006 to 2009
	Brief summary : [ 18/9/2006 - 28/5/2009] Dell International Services Gurgaon Advance Resolution Expert Joined as Technical Support Expert and my job profile was to troubleshoot the technical problem of Dell Desktop computers, Portables, Printers and Wireless for hardware and factory installed software which includes OS, application software, networking and internet related issues. Got promoted as Resolution Expert and was handling a team of 14 techs for advance resolution as well as outbound calls, escalations, attendance, break adherence, all metrics and productivity. First Tech to answer the call in sites first auto dialer outbound team. Got promoted as Advance Resolution Expert in B1 grade and handled a team of 15 techs for advance resolution, outbound calls, break and attendance adherence in absence of team manager. Working with Pilot batch of DOC team in supporting customers with any software or hardware issue including virus removal.
	Yes No Are you sure wanted to delete this experience?


Previous :	Dell International Services

	Gurgaon
	Worked from 2006 to 2009
	Brief summary : Sep 2006 - May 2009 Dell International Services Gurgaon, India Advanced Resolution Expert (2008-2009) Resolution Expert (2007-2008) Technical Support Expert (2006-2007) Managed a team of 15 support engineers; responsible for scheduling, metrics, and productivity Resolved hardware and software issues for Dell Desktop computers, portables, printers and wireless devices Helped to establish pilot batch of paid-support team resolving third party software and hardware issues (virus removal, data recovery, etc.)
	Yes No Are you sure wanted to delete this experience?


Previous :	Technical Support, HCL Technologies

	Noida
	Worked from 2005 to 2006
	Brief summary : Oct 2005 - May 2006 HCL Technologies Noida, India Technical Support Officer Troubleshot technical problems for British Telecom broadband customers in UK
	Yes No Are you sure wanted to delete this experience?


Previous :	Technical Support, HCL Technologies

	Noida
	Worked from 2005 to 2006
	Brief summary : Oct 2005 - May 2006 HCL Technologies Noida, India Technical Support Officer Troubleshot technical problems for British Telecom broadband customers in UK
	Yes No Are you sure wanted to delete this experience?


Previous :	Technical Support, HCL Technologies

	Noida
	Worked from 2005 to 2006
	Brief summary : [ 24/10/2005 - 31/5/2006] HCL Technologies Noida, UP Technical Support Officer My job profile was to troubleshoot the technical problem of broadband customers in UK.
	Yes No Are you sure wanted to delete this experience?


Previous :	Technical Support, HCL Technologies

	Noida
	Worked from 2005 to 2006
	Brief summary : [ 24/10/2005 - 31/5/2006] HCL Technologies Noida, UP Technical Support Officer My job profile was to troubleshoot the technical problem of broadband customers in UK.
	Yes No Are you sure wanted to delete this experience?


Previous :	Technical Support, HCL Technologies

	Noida
	Worked from 2005 to 2006
	Brief summary : [ 24/10/2005 - 31/5/2006] HCL Technologies Noida, UP Technical Support Officer My job profile was to troubleshoot the technical problem of broadband customers in UK.
	Yes No Are you sure wanted to delete this experience?


Previous :	Technical Support, HCL Technologies

	Noida
	Worked from 2005 to 2006
	Brief summary : Oct 2005 - May 2006 HCL Technologies Noida, India Technical Support Officer Troubleshot technical problems for British Telecom broadband customers in UK
	Yes No Are you sure wanted to delete this experience?


Previous :	Office Manager, International History Project

	Dehradun
	Worked from 2004 to 2005
	Brief summary : Feb 2004 -Sep 2005 International History Project Dehradun, India Research Associate and Office Manager Administered entire office; responsible for computer maintenance, AutoCAD drawings, printer maintenance, document editing, office inventory control, library management, planning and implementing of historic site visits
	Yes No Are you sure wanted to delete this experience?


Previous :	Office Manager, International History Project

	Dehradun
	Worked from 2004 to 2005
	Brief summary : Feb 2004 -Sep 2005 International History Project Dehradun, India Research Associate and Office Manager Administered entire office; responsible for computer maintenance, AutoCAD drawings, printer maintenance, document editing, office inventory control, library management, planning and implementing of historic site visits
	Yes No Are you sure wanted to delete this experience?


Previous :	Research Associate, International Project

	Dehradun
	Worked from 2004 to 2005
	Brief summary : [ Feb 2004 -Sep 2005] International Project Dehradun, Uttaranchal Research Associate My job there was to administrate all the office work which includes computer maintenance, AutoCAD drawings, work on word documents, excel, printer maintenance, paper work, buying material for office, library management, official tours, and international calls to scholars, etc.
	Yes No Are you sure wanted to delete this experience?


Previous :	Office Manager, International History Project

	Dehradun
	Worked from 2004 to 2005
	Brief summary : Feb 2004 -Sep 2005 International History Project Dehradun, India Research Associate and Office Manager Administered entire office; responsible for computer maintenance, AutoCAD drawings, printer maintenance, document editing, office inventory control, library management, planning and implementing of historic site visits
	Yes No Are you sure wanted to delete this experience?


Previous :	Customer Care Executive, BMB Softech BPO

	Dehradun
	Worked from 2003 to 2005
	Brief summary : [ Sep 2003 - Sep 2005] BMB Softech BPO Dehradun, Uttaranchal Customer Care Executive It was outbound sales UK process.
	Yes No Are you sure wanted to delete this experience?


Previous :	Customer Care Executive, BMB Softech BPO

	Worked from 2003 to 2005
	Brief summary : [ Sep 2003 - Sep 2005] BMB Softech BPO Dehradun, Uttaranchal Customer Care Executive It was outbound sales UK process.
	Yes No Are you sure wanted to delete this experience?


Previous :	Research Associate, International Project

	Dehradun
	Worked from 2002 to 2003
	Brief summary : [ Feb 2002 -Sep 2003] International Project Dehradun, Uttaranchal Research Associate My job there was to administrate all the office work which includes computer work, paper work, buying material for office, library management, official tours, and international calls to scholars, etc.
	Yes No Are you sure wanted to delete this experience?


Previous :	Research Associate, International Project

	Worked from 2002 to 2003
	Brief summary : [ Feb 2002 -Sep 2003] International Project Dehradun, Uttaranchal Research Associate My job there was to administrate all the office work which includes computer work, paper work, buying material for office, library management, official tours, and international calls to scholars, etc.
	Yes No Are you sure wanted to delete this experience?


Previous :	Technical Support Engineer, Cisco Systems
	Computer Networking
	Worked from 2009 to
	Yes No Are you sure wanted to delete this experience?


Previous :	Advance Resolution Expert, Dell Inc
	Information Technology and Services
	Worked from 2006 to
	Yes No Are you sure wanted to delete this experience?


Previous :	Advance Resolution Expert, Dell International Services Gurgaon
	Information Technology and Services
	Worked from 2006 to
	Yes No Are you sure wanted to delete this experience?


Previous :	Technical Support Officer, HCL Technologies
	Information Technology and Services
	Worked from 2005 to
	Yes No Are you sure wanted to delete this experience?


Previous :	Research Associate, International Project

	Worked from 2004 to
	Yes No Are you sure wanted to delete this experience?

Ritesh Sinha's Education

Vinoba Bhave University
B.Sc
India
From 2003 to 2006
Yes No Are you sure wanted to delete this education?

Vinoba Bhave University
B.Sc
India
From 2003 to 2006
Yes No Are you sure wanted to delete this education?

Vinoba Bhave University
B.Sc
India
From 2003 to 2006
Yes No Are you sure wanted to delete this education?

Vinoba Bhave University
B.Sc

From 2003 to 2006
Yes No Are you sure wanted to delete this education?

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	HCL Technologies
	1422 members, 214 jobs, 309 articles, 26 questions, 18 debates, 9 idea contests.

Enterprise Platform Services- Setup Support Engineer, Microsoft

Working from 2010

Assisting System Administrators With Microsoft Server Operating Systems.

Support Engineer, D GTSC

Worked from 2010 to 2012

Support Engineer, D GTSC

Worked from 2010 to 2012

Support Engineer, D GTSC

Worked from 2010 to 2011

Customer Support Engineer, Cisco Systems

Worked from 2009 to 2010

Customer Support Engineer, Cisco Systems

Worked from 2009 to 2010

Customer Support Engineer, Cisco Systems

Worked from 2009 to 2010

Dell International Services

Worked from 2006 to 2009

Dell International Services

Worked from 2006 to 2009

Technical Support, Dell International Services

Worked from 2006 to 2009

Technical Support, Dell International Services

Worked from 2006 to 2009

Technical Support, Dell International Services

Worked from 2006 to 2009

Dell International Services

Worked from 2006 to 2009

Technical Support, HCL Technologies

Worked from 2005 to 2006

Oct 2005 - May 2006 HCL Technologies Noida, India Technical Support Officer Troubleshot technical problems for British Telecom broadband customers in UK

Technical Support, HCL Technologies

Worked from 2005 to 2006

Oct 2005 - May 2006 HCL Technologies Noida, India Technical Support Officer Troubleshot technical problems for British Telecom broadband customers in UK

Technical Support, HCL Technologies

Worked from 2005 to 2006

[ 24/10/2005 - 31/5/2006] HCL Technologies Noida, UP Technical Support Officer My job profile was to troubleshoot the technical problem of broadband customers in UK.

Technical Support, HCL Technologies

Worked from 2005 to 2006

[ 24/10/2005 - 31/5/2006] HCL Technologies Noida, UP Technical Support Officer My job profile was to troubleshoot the technical problem of broadband customers in UK.

Technical Support, HCL Technologies

Worked from 2005 to 2006

[ 24/10/2005 - 31/5/2006] HCL Technologies Noida, UP Technical Support Officer My job profile was to troubleshoot the technical problem of broadband customers in UK.

Technical Support, HCL Technologies

Worked from 2005 to 2006

Oct 2005 - May 2006 HCL Technologies Noida, India Technical Support Officer Troubleshot technical problems for British Telecom broadband customers in UK

Office Manager, International History Project

Worked from 2004 to 2005

Office Manager, International History Project

Worked from 2004 to 2005

Research Associate, International Project

Worked from 2004 to 2005

Office Manager, International History Project

Worked from 2004 to 2005

Customer Care Executive, BMB Softech BPO

Worked from 2003 to 2005

[ Sep 2003 - Sep 2005] BMB Softech BPO Dehradun, Uttaranchal Customer Care Executive It was outbound sales UK process.

Customer Care Executive, BMB Softech BPO

Worked from 2003 to 2005

[ Sep 2003 - Sep 2005] BMB Softech BPO Dehradun, Uttaranchal Customer Care Executive It was outbound sales UK process.

Research Associate, International Project

Worked from 2002 to 2003

[ Feb 2002 -Sep 2003] International Project Dehradun, Uttaranchal Research Associate My job there was to administrate all the office work which includes computer work, paper work, buying material for office, library management, official tours, and international calls to scholars, etc.

Research Associate, International Project

Worked from 2002 to 2003

[ Feb 2002 -Sep 2003] International Project Dehradun, Uttaranchal Research Associate My job there was to administrate all the office work which includes computer work, paper work, buying material for office, library management, official tours, and international calls to scholars, etc.

Technical Support Engineer, Cisco Systems

Worked from 2009 to

Advance Resolution Expert, Dell Inc

Worked from 2006 to

Advance Resolution Expert, Dell International Services Gurgaon

Worked from 2006 to

Technical Support Officer, HCL Technologies

Worked from 2005 to

Research Associate, International Project

Worked from 2004 to

Vinoba Bhave University

Vinoba Bhave University

Vinoba Bhave University

Vinoba Bhave University