3 years 4months Cisco Webex (I) Pvt. Ltd for 3 years and 4 months from October 2004 to January 2008 Name of Organization: Cisco Webex India Private Limited Designation: Joined as Conference Co-ordinater and promoted as Process Lead Tenure (Duration): 3years and 4months Department: Operations Location: New Delhi Job Profile / Responsibilities: To manage a team of 5-6 conference co-ordinators which includes allocation of work, training, roastering and quality monitoring process. To co-ordinate with Billing team in Bangalore (Head Office) in the month end billing process. Interacting with the executives, managers and consultants in Accenture, Wipro, Mckinsey, BCG etc in understanding their requirements and then devising a solution. Documenting the various processes performed by the team Assisting senior members of the team in collating, rectifying and creating performance reports Achievements: Decreased time taken to produce month-end Billing reports by assisting in the billing activity and always meeting the deadlines set. Increased efficiency of daily updating of pending conferences online. Assisted in moving the entire billing process online. Was adjudged as the Star Performer three times consecutively and Employee of the Month once. Have moderated several Investor Relation Conferences and Townhall meetings. Prioritising and organising projects for achieving the given targets / deadlines. Excellent client interaction capabilities. Possess a working knowledge of all MS office components Also worked on Audio Conference software like Spectel, NMC, Crosstalk and sorting of Billing Logs. Can handle all aspects of organizing Audio and Web Conferencing Current Job: Cherry E-commerce Services Presently working as a QA / Trainer at Cherry E-commerce Services.