Sahana Bose's Profile
 | Impel CRM |
Sahana Bose | |
Web Marketing/Sales Specialist, Impel CRM | |
confidential Bangalore, India | |
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Professional summary
Sahana is a savvy IT professional, innovative and exceptionally creative to foster ideas that impel the organization towards a result-oriented direction.Involved in multiple roles across Marketing & Business Development,splendid knowledge in the areas of Social Media, In-Bound Marketing, Social Media Marketing, Product Marketing, Product presentation, Search Engine Optimization, Branding and a result oriented Strategic Marketer.
Specialties
Strategic Web-Marketing
Social Media Marketing
In-Bound Marketing
Blog for Business
SaaS as a Concept Seller
Content Creation
Corporate Communication
Business Development
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Current Experience:
Product Marketing Analyst, Global Groupware Solution ltd
Current Experience: Web Marketing/Sales Specialist, Impel CRM
Previous: Product Marketing Analyst, Global Groupware Solutions Ltd
Asst IT Ops, Cognizant Technologies Solutions Ltd
Business Development Assistant, IT Ops Cognizant Technology
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Symbiosis Institute of Business Management, (SIBM) Pune
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2.6 Years
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Product Marketing, Branding, Web marketing, Social Media Marketing, IT product sales.
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Contribution score:(120 points)
- Contacts: 6 connections, 7 following, 7 followers
Sahana Bose's Experience
| Current : |
Product Marketing Analyst, Global Groupware Solution ltd |
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Working from 2009 | ||
Brief summary :
Dynamic, results-oriented and action-focused individual putting forth an experience of over 1 year 9 Months holding 4 months of experience as Product marketing analyst in product marketing arena and 1 year 5 months experience in IT domain. Excellent communication skills summed up with splendid knowledge in the areas of Business Development, product Marketing, product presentation, Market Research and analysis. Exceptional expertise in ITIL, IT process flow, operations, service delivery, Infrastructure services of ITes. Innovative and exceptionally creative to foster ideas that impel the organization towards a result-oriented direction. Adroit at analyzing the organizations requirements and identify organizational loop holes. Adept at moving into new environments and extrapolate from the existing experience to quickly adapt to new ways fluently. Product Marketing Analyst Global Groupware Solution ltd Jun 2009 To TILL Creating Opportunities based on domain knowledge for various business verticals. Performing Market analysis and competitor benchmarking Accountable for product presentation Handling Market Research and Analysis Managing customer queries | ||
| Current : |
Web Marketing/Sales Specialist, Impel CRM |
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| IT Services | ||
| India | ||
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Brief summary :
• Completely accountable for the online presence of Impel CRM, SaaS CRM leader in India. | ||
| Previous : |
Product Marketing Analyst, Global Groupware Solutions Ltd |
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| Advertising/PR/MR/Events | ||
| India, Gurgaon | ||
Worked from 2009 to 2010 | ||
| Previous : |
Asst IT Ops, Cognizant Technologies Solutions Ltd |
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| ITES / BPO / Customer Service | ||
| India, Bangalore | ||
Worked from 2007 to 2008 | ||
| Previous : |
Business Development Assistant, IT Ops Cognizant Technology |
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Worked from 2007 to 2008 | ||
Brief summary :
Branding ,networking on sites related to domain and blogging on Product Generating potential Leads and opportunities for Business Development Assistant IT Ops Cognizant Technology solutions Jul 2007- Nov 2008 Responsible to work as Level 1 technician for the remote network project and on ITIL Framework and KPI designing and implemented the ITIL process to meet the ITSM standards. Handling Service Desk Operations for customer queries on network issues , Accountable to work on incident isolation, troubleshooting and recognizing the crisis and assigning it to relevant team in the Incident Management. Providing continuous follow ups and team up with intermediary network vendors / internal support group to resolve the issue Constant updating the follow ups of Clients and providing appropriate and regular status updates to avoid the Service Level Agreement breaches conforming the closure of tickets in queue Establishing the IT project standards for the project by implementing different managements in ITIL Framework. Concerned with quality assurance and dealt with designing and implementation of various attributes / KPI for performance of ITIL implementation to improve customer service. Responsible to meet the ITIL standards. Managing the Service desk function and Incident Management of ITIL framework Managing to work with PMR team to assist with the details of calls logged, tickets closed, pending. Key Achievements Played a major role in converting prospect to business 30% in last two quarter Involved in contacting various verticals and endorse the solution and presented demo presentation Successfully Converted 20 lead to prospect within 2 month through technical briefing of product to customer. Played a vital role in increasing flow rate on registration for the demos on the site due to the networking handling cither n other blogging portals Effectively handled customer escalations and received appreciations from Client and Project Management. Awarded the service desk management champ with WOW points of 300 and 100 WOW points for Customer appreciation thrice. Received CTS award points for best performance. Played a vital role in increasing ticket closures Projects Completed Client Name Aimnet Offshore, Ciscos clients, USA Project Title / Name Aimnet Global Operations Center (GOC), Cisco Remote Operation Services Project Duration 1.4years Project Location Bangalore Team Size 30 Role Asst IT Ops Software / Tools / Technology Used On -Target Ticketing tool, HPOv service desk tool, Citrix Project Cost MACROBUTTON NoMacro [Update Project Cost] Project Description Managed Remote IT Infrastructure Network support for the Customers LAN/WAN. Managed there network devices, call managers, VOIP issues. As Offshore Team. | ||
Sahana Bose's Education
Symbiosis Institute of Business Management, (SIBM) Pune |
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| MBA/PGDM | |
| India | |
| From 2008 to 2010 | |
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Sahana's communities
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35952 members, 590 jobs, 1219 articles, 574 questions, 1505 debates, 422 idea contests.
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13790 members, 310 jobs, 764 articles, 308 questions, 961 debates, 382 idea contests.
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7792 members, 71 jobs, 705 articles, 199 questions, 1594 debates, 379 idea contests.
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Sahana's
contributions
An incredible innovation in the era where Customer Service is a major key metric for business growth. The JustDial SMS Lead integration helps in responding immediately to prospect requests and also aids effectively tracking and managing of leads. |
Bangalore-based Software-as-a-Service (SaaS) CRM company, PK4 Software Technologies, today announced the integration of JustDial™ leads into its flagship product, Impel CRM. Impel CRM customers who use the JustDial™ local search service for... |
In today's challenging economy and competitive business world, it doesn’t make sense to pay the price to attract and acquire a customer and then lose them to neglect and disservice. Think of the cost involved in the overall process of acquiring a... |
SaaS model offers you rapid deployment, enterprise-class functionality and reliability, all-inclusive maintenance and upgrades, and a reduced burden on your IT resources — all at a low subscription price. These are huge knock-on effects of adopting... |
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