Build your professional network on facebook via our app Go to app
 
Saket Jain Country Manager - Service Excellence, APC by Schneider Electric
 
Saket Jain's Profile
Saket Jain
Country Manager - Service Excellence, APC by Schneider Electric
APC by Schneider Electric
confidential
confidential
Bangalore, India
Toostep 
Saket Jain's Experience
Current :

Country Manager - Service Excellence, APC by Schneider Electric
Hardware
India, Bangalore

Working from 2008

Brief summary :

  • Driving Process Excellence and Delivery Excellence in services
  • Streamlining service operations by cutting NVAs, simplification & by deploying automation
  • Setting up and monitoring Dashboards for business critical matrices
  • Putting audit mechanism and control  structure for gauging & improving compliance levels
  • Mentoring and monitoring improvement projects
  • Setting up processes and QMS system as per ISO 9000 standards
  • Handling escalations, coordinating with factory and supply chain for spares movement
  • Analysis of CSat surveys, developing & deploying actions, putting closed loop monitoring system
  • Supporting delivery team in Service Partner management, skill enhancement and KPI tracking
  • Supporting Service Sales team for order management, AR reduction and funnel management
  • Supporting call centre for performance evaluation, QMS, etc.

Previous :

Sr. Manager - Strategice Quality (BFSI BU), IBM - Daksh
ITES / BPO / Customer Service
India, New Delhi / NCR

Worked from 2007 to 2008

Brief summary :

  • Started Lean initiatives in the BU, Trained people for GB, Lean, TOC etc.
  • Mentored BB, GB and Lean Projects for direct and indirect benefits(efficiency, cost control, revenue generation, attrition reduction and CSat & quality score improvements)
  • Worked closely with operations/HR/Finance/Admin/IT for various aspects including QMS/BPMS, compliance & controls, Information security, etc.
  • Used Lean/TOC as quick and permanent fix for problems and to improve CSAT & NPS scores for clients

Previous :

Zonal Service Manager - MRI (Nort and West), Wipro GE Healthcare
Hardware
India, New Delhi / NCR

Worked from 2001 to 2007

Brief summary :

  • Improved and maintained high NPS (Net Promoter Score) and customer delight
  • VCP (Variable Cost Productivity) savings thru innovation and Lean Six Sigma initiatives.
  • Delivered low ETTR (Elapsed Time to Repair) by deployment of FEs and supporting them for technical and commercial issues. Driven remote fix for better customer productivity.
  • Supported lean process improvements, driven EHS and quality initiatives
  • Imparted technical and safety trainings to FSEs. Driven EHS and quality initiative
  • Planning and execution of major projects of MRI well within allocated time and resources

 

Previous :

Service Manager, Wipro GE Medical Systems
Hardware
India, Jaipur

Worked from 1999 to 2001

Brief summary :

  • Primary focus on Organic growth and collectively achieved an increase in service business revenue.
  • Selected, trained and led a team of Channel Partners and worked closely to achieve the desired top line and ensured their profitability for long-term stable partnership.
  • Demonstrated operational leadership by over achieving on all parameters.

Saket Jain's Education

University of Jodhpur
B.Tech/B.E.
India
From 1984 to 1989
Brief summary :

B.E. (Hons.) - Electronics & Communication

 
 
Featured Career Adviser
India's Leading Executive Search Firm for CXO, VP, Leadership hiring
  • Create a confidential Career Profile and Resume/C.V. online
  • Get advice for planning their career and for marketing of experience and skills
  • Maximize awareness of and access to the best career opportunities
 
 
 
Saket's communities
Tech World
35952 members, 590 jobs, 1219 articles, 574 questions, 1505 debates, 422 idea contests.
Business & Strategy
10207 members, 379 jobs, 894 articles, 282 questions, 934 debates, 319 idea contests.
Healthcare & Life Sciences Professionals
11214 members, 39 jobs, 258 articles, 148 questions, 382 debates, 166 idea contests.
Saket's contributions
Hockey has always been my passion .... but ... only if we could win more often!
EU leaders must find a convincing solution to Greece's debt crisis at a summit on Thursday or the global economy will pay the price, the head of the European Commission said in an unusually somber warning. Jose Manuel Barroso delivered the...
Almost everyone thinks inflation is evil, but it isn't necessarily so. Inflation affects different people in different ways. It also depends on whether inflation is anticipated or unanticipated. If the inflation rate corresponds to what the majority of...
Friendship means lot of emotions, while appointing someone is more of professionalism. Emotions may actually override professionalism, in case of friends. So it is always best to keep them separate!
Everyone wants to become a "professional" these days or to work in a professionally managed organization. While being professional may be a virtue, what exactly is implied by being a professional is often found lacking in individuals and companies....
 
Related Topics
Members will share and learn how customer service strategies will evolve...
1 debates , 2 question  
Examining a effective coaching and development strategies which will provide...
1 trends , 6 insight , 7 debates , 5 idea contests , 2 question  
Negotiation is your opportunity to demonstrate your commitment to long-term...
4 insight , 1 debates  
  • Popular Knowledge
  •  
  •  
  • Popular Jobs
  •