Sapna Panchal, Network Admin/System Admin, Dell Services - Profile & Expert Views of Sapna Panchal, Network Admin/System Admin, Dell Services

Sapna Panchal's Profile

Sapna Panchal
Network Admin/System Admin, Dell Services
	Dell Services confidential confidential Gurgaon, India

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Professional summary

ð Installing, administration and maintaining various software (applications/OS) and hardware devices in networked environment.

ð Taking regular backup of server / database information and plan efficient storage. Ensuring maximum server uptime.

ð Responsible for conducting moderately complex network system administration and design engineering activities to maximize network capacity.

Current Experience: Network Admin/System Admin, Dell Services
Previous: Specialist System Administrator, DELL SERVICE
Sr. Support Engineer, CONVERGYS SERVICES LTD
Sr.Technical Engineer, HCL BPO TECHNOLOGIES
Specialist System Administrator, DELL SERVICES
Education:

Delhi University
Years of Experience :

5.7 Years
Skills & Interests (keywords):

Citrix Presentation Server configuration and troubleshooting Profound Knowledge on Windows Xp , Vist ...
Recommendations:

4 recommendations
Contribution score:

(288 points)
Contacts: 33 connections, 38 following, 16 followers
Part of communities:

Bid Stars | Manufacturing & Engineering Professionals | Microsoft Office Sharepoint Server Experts | and 7 more ...

Primetime News | Project Management ++ | Social Media | Tech World | Virtualization | windows administration | WOMAN- an absolute power

show less ...

Sapna Panchal's Experience


Current :	Network Admin/System Admin, Dell Services
	IT Services
	Working from 2009
	Brief summary : Administering and supporting Windows 2000/2003/2008 and provide overall remote technical assistance to the chain of Catholic Healthcare West Hospitals situated in different locations. Working on Backup solution Software (Backup Exec\TSM). Handle Inventory Solution System and update regularly. Working on Citrix Presentation Server Incidents. Accredited Citrix Certification (CCA) in the month of October’2009.
	Yes No Are you sure wanted to delete this experience?


Previous :	Specialist System Administrator, DELL SERVICE

	Worked from 1911 to 2011
	Brief summary : Specialist System Administrator [Project Resource] with DELL SERVICE ( Feb11 - Till Date) Onsite Support [UBS, Singapore] Responsible for the support of the Data Centre (DC) exits in Hong Kong and Tokyo for the Wintel environment within the bank. Conduct meetings for planning all move related Strategy for Tokyo DC Migration. Provide support for weekend and out of hours work required to support the DC Exits. Participate in the plan and execution related to the Wintel infrastructure for the DC exit related work. Support upgrades and migrations required to support the DC Exits.
	Yes No Are you sure wanted to delete this experience?


Previous :	Sr. Support Engineer, CONVERGYS SERVICES LTD

	INDIA
	Worked from 2005 to 2009
	Brief summary : = Sr. Support Engineer with Microsoft Enterprise Platform Support-Networking in CONVERGYS INDIA SERVICES LTD ( Aug05-Jan09) o Administering Windows 2000/2003/2008 Routing, WINS, Remote Access, DHCP and Network Infrastructure and Services. o Implementing and managing WINS, DNS, DHCP, Browsing, and VPN. o Troubleshooting of Remote Access Tools- RRAS, VPN, Remote Assistance, Remote Desktop, Terminal Services. o Work with DCs, member servers and domain client machines. o Reproduction of Error situations faced by clients and determining if this is a bug Situation within the Operating System o Conducting Root Cause analysis for typical problems faced by Microsoft Customers. o Providing support and guidelines to clients using Microsoft Server products in a Enterprise Environment. o Driving cases towards resolution. = Windows Vista Research Engineer in Microsoft Windows XP PROJECT Provide support to home users and assist them for the windows related issues like Internet Explorer issues, Boot Up issues, Backup issues, Performance related issues etc. Complete desktop support to the Home users - No boot scenarios (BSOD), Internet related issues, Microsoft application related issues. PREVIOUS EMPLOYMENT
	Yes No Are you sure wanted to delete this experience?


Previous :	Sr.Technical Engineer, HCL BPO TECHNOLOGIES

	Worked from 2004 to 2005
	Brief summary : Sr.Technical Engineer in HCL BPO TECHNOLOGIES ( Aug04 - Jul05) Worked in the Core Team of the Business Queue (EDSL), started in January05. Imparted training to the new team members about the complete knowledge on the DSL setup and trouble shooting basics. Supported Email clients like Outlook Express and MS Outlook. Configuration of all SBC (ISP) provided Routers and firewalls. Appreciation CERTIFICATION OF APPRECIATION - Outstanding Performance to the SBCs EDSL Customers in Jan05 ;Microsoft Customers in Feb06,June06,Aug06,Jan07 ,July07,Dec07,Mar08.,Aug08,Oct08 SERVICE EXCELLENCE AWARD - Top Performer for providing the Outstanding Customer Service to SBCs EDSL in Dec04 and Mar05; Microsoft in Feb08, June08, Sep08 PLAYER OF EXCELLENCE AWARD - Top Team Member in the month of April05,Jan06,Nov06,Mar07,Sep07,July08,Oct08,Dec08.Recognized for high level of productivity, analyzing and resolving technical issues CERTIFICATE OF EXCELLENCE - Overall Outstanding Performance on CSAT in Mar05,April05,Nov05,Mar06,June07,Nov07,Feb08,June08,Sep08,Jan08.Recognized for outstanding communication skills proven by effective interaction with customers
	Yes No Are you sure wanted to delete this experience?


Previous :	Specialist System Administrator, DELL SERVICES

	Worked from 2009 to 1911
	Brief summary : Specialist System Administrator [CITRIX CERTIFIIED] with DELL SERVICES ( Feb09 - Jan11) Remote Support [CHW, USA] . Administering and supporting Windows 2000/2003/2008 and provide overall remote technical assistance to the chain of Catholic Healthcare West Hospitals which is the 8th largest health system with facilities in California, Nevada, and Arizona. . Working on Backup solution Software (Backup Exec\TSM). . Handle Inventory Solution System and update regularly - Asset Management. . Working on Citrix Presentation Server Incidents. . Accredited Citrix Certification (CCA) in the month of October2009.
	Yes No Are you sure wanted to delete this experience?

Sapna Panchal's Education

Delhi University
B.Com
India
From 2001 to 2004
Brief summary : Majors - Economics
Yes No Are you sure wanted to delete this education?

Recommendation

Anil Agarwal CMD, Shree Baba Shyam Metalliks Pvt Ltd

Was with another company when working with Sapna Panchal at Dell Services | Recommended 1 year ago

Sapna is very hard working and very supportive in nature. I like her spontaneous reply.

bharat Legal Consultant/Solicitor, bharatkumar lawyer

Was with another company when working with Sapna Panchal at Dell Services | Recommended 1 year ago

HI NO GIVE ANY REPLY , IF YOU WILL ALSO CONTACT ON MY email bcp882002@yahoo.co.in to direct conact with me

Krishna Bhardwaj Lyrics Writer, Freelancer

Worked with Sapna Panchal at Dell Services | Recommended 1 year ago

Sapna is a dynamic fellow having leadership qualities and management skills. She is full of valuable ideas and her priceless views can make every concerned smile. She is an asset to a company and friendship circle. I am lucky to have a fellow like Sapna and wish her all the best in coming future.

JAGADEESAN S Project Leader/Managing Consultant, Project Consultant

Managed Sapna Panchal at Dell Services | Recommended 1 year ago

Ms.Sapna is good speaker and thinker and has considerable project execution abilities.She is trustworthy and can be depended upon to take the right decisions

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Network Admin/System Admin, Dell Services

Working from 2009

Specialist System Administrator, DELL SERVICE

Worked from 1911 to 2011

Sr. Support Engineer, CONVERGYS SERVICES LTD

Worked from 2005 to 2009

Sr.Technical Engineer, HCL BPO TECHNOLOGIES

Worked from 2004 to 2005

Specialist System Administrator, DELL SERVICES

Worked from 2009 to 1911

Delhi University

Majors - Economics