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Sebumon Scaria Senior Manager Customer Support Operations, MACH
 
Sebumon Scaria's Profile
Sebumon Scaria
Senior Manager Customer Support Operations, MACH
MACH
confidential
confidential
Bangalore, India
Toostep 
Professional summary

Innovative, profit oriented Senior Manager with demonstrated success in increasing revenues, customer satisfaction and achieving cost reduction. Proven Project & People Management skills, proficient in managing widely-divergent, simultaneously occurring large scale delivery assignments in various platforms and technologies, projects within agreed cost/time lines, by using strong organizational skills, out-of-the-box thinking, and innovative problem solving abilities. Excellent people management, time management and leadership skills.

 

Sebumon Scaria's Experience
Current :

Senior Manager Customer Support Operations, MACH

Telecom/ISP

Working from 1997

Brief summary :

  • Interacting with clients and internal teams and other stake holders on escalated issues from clients.
  • Business development activities and identifying the new business opportunities by analysing the data from clients
  • Proficiently managing transition of tasks from other offices to India team, interacting with clients worldwide.
  • Interaction with world-wide internal teams and clients in projects handling.
  • Providing Pre-Sales support for the sales team in service implementation.
    • Interaction with software development team in testing and implementation of new services.
    • Dexterously handling & resolving delivery issues in coordination with Functional Managers & Business Groups and also coordinating between Onsite & Offsite Teams.
    • Managing 24x7 customer support team and implementing procedures for resolving critical system alarms

Current :

Senior Manager Customer Support Operations, MACH

Telecom/ISP

Working from 1997

Brief summary :

  • Interacting with clients and internal teams and other stake holders on escalated issues from clients.
  • Business development activities and identifying the new business opportunities by analysing the data from clients
  • Proficiently managing transition of tasks from other offices to India team, interacting with clients worldwide.
  • Interaction with world-wide internal teams and clients in projects handling.
  • Providing Pre-Sales support for the sales team in service implementation.
    • Interaction with software development team in testing and implementation of new services.
    • Dexterously handling & resolving delivery issues in coordination with Functional Managers & Business Groups and also coordinating between Onsite & Offsite Teams.
    • Managing 24x7 customer support team and implementing procedures for resolving critical system alarms

Previous :

Senior manager, MACH

IT Services
Previous :

Senior manager, MACH

IT Services
Sebumon Scaria's Education

Indian Institute Of Management (IIM), Kolkata

Senior Management Program
India
From 2008 to 2009
Brief summary :

One year General Management Program

Indian Institute Of Management (IIM), Kolkata

Senior Management Program
India
From 2008 to 2009
Brief summary :

One year General Management Program

 
 
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Sebumon's communities
20187 members, 998 jobs, 1353 articles, 657 questions, 1356 debates, 633 idea contests.
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Sebumon's contributions
New Rupee symbol will symbolize the unique Indian culture heritage.
 
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