Shafeena Begum's Profile
Shafeena Begum | |
MBA/PGDM student, ICFAI Business School, Hyderabad | |
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Professional summary
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Previous Experience:
Allianz Cornhill Information Services
Assistant Manager, Allianz Insurance PLC
Service Delivery Manager, Allianz Cornhill Information Services
Customer Service Associate, Videsh Sanchar Nigam Ltd
Customer Service Associate, (Financial Processes)
Telemarketing Manager, DishnetDSL Ltd
South Regional Telemarketing Manager, Videsh Sanchar Nigam Limited
Telemarketing Executive, ISP - South
Telemarketing Executive, Videsh Sanchar Nigam Ltd
Regional Internal Sales Executive, Videsh Sanchar Nigam Ltd
Assistant Front Office Manager, - Showroom Sales
Assistant Front Office Manager, Kulathunkal Motor Corporation
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ICFAI Business School, Hyderabad
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0.0 Years
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Credit Management, Transition, Migration, Operations Management,Personnel Management,Assistant manag ...
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Contribution score:(96 points)
- Contacts: 11 connections, 13 following, 2 followers
Shafeena Begum's Experience
| Previous : |
Allianz Cornhill Information Services |
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Worked from 2007 to 2008 | ||
Brief summary :
Allianz Cornhill Information Services, Trivandrum. Kerala Asst. Mgr Operations - Financial Processes, Credit Management, Jan 2007 to April 2008 | ||
| Previous : |
Assistant Manager, Allianz Insurance PLC |
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Worked from 2007 to 2008 | ||
Brief summary :
Allianz Cornhill Information Services Trivandrum, Kerala Assistant Manager Operations (Financial Processes) Jan 2007 - April 2008 Allianz Cornhill Information Services (ACIS) is an extension of Allianzs UK IT department, set up and fully owned by Allianz Insurance PLC. ACIS was established to develop and maintain mission critical applications for the group. The application domain and customers are similar to that of Allianz in the UK, and its objective are to produce cost effectiveness to IT operations and contribute to operations and expense reduction target. ACIS is also developing quality to provide business processes support to Allianzs UK insurance business. Job Profile Pro-active credit management in respect of all accounts and installments for the National Broker Accounts, make recommendations for improvements where necessary. Ensure appropriate level of contact and liaison with ACC Credit Management Manager and AGR, ACC and ACE National Broker Managers and GHO Finance team Team Leadership including PTR/ PRP and adherence to corporate standards, in accordance with Investors in People, overall responsibility for training and development of team ( including recruitment, etc) Contribute as an effective member of the credit management team including input to team business plan, and assisting with budget planning relative to bad debt provisions. Authorize large write offs and monitor all bad debts which have gone to litigation and ensure debt recovery agents (solicitors etc) meet company requirements at economic cost Ensure service standards are maintained in all credit management areas. Undertaking monitoring and audit as necessary to meet this requirement Provided analysis and assisted in off shoring of processes. Achievements Credit control has seen the lowest debts by hitting 15% for the first time in the last 6 years in the history of Engineering credit control in the UK as per statistics provided by Accounts Manager Credit Management, which is the only engineering offshore project started in Jan 2007, has gone BAU which is the only process to have succeeded in comparison to other processes. Based on this achievement, new processes were agreed to be offshore. Worked as an active member of the Employee Engagement Programme for ACIS called Team NGage Maintained attrition to NIL with in the team which was the one of the Top 8 Strategic Priorities for the year 2007-2008 Training and Mentoring Programme for 4 teams from the Financial Process on TCF (Treating Customers Fairly), project which was initiated by Allianz in the UK as per FSA requirement. ARC (Accounts Reconciliation Centre) training imparted to all the credit control teams of ACIS which helps credit controllers in easy access to data and resolution of queries Credit Management Direct has been off shored successfully in 2008 as an addition to existing process Identified Installments in Engineering as new area of business that can be off shored Assisted in the ISMS Campaign Allianz Cornhill Information Services Trivandrum, Kerala | ||
| Previous : |
Service Delivery Manager, Allianz Cornhill Information Services |
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Worked from 2004 to 2008 | ||
Brief summary :
Project Audits and Review, ensure compliance SPOC for Project Sites and process up gradation Liaise between Service Delivery Managers, Customer and other teams across On Demand Ad-hoc reporting for effective utilization of resources Preparing services and On Demand products for operational readiness Key Achievements: Successfully completed several On Demand projects for enterprise customers resulting in recurring businesses for Oracle. Received several Customer accolades. Streamlined processes with in Change Management teams Organization Name: Allianz Cornhill Information Services (ACIS) Designation: Assistant Manager Operations (Financial Processes) Period of employment: Nov 2004 - April 2008 Deliverables: ACIS is a captive offshore facility of Allianz Insurance plc, Europes largest insurance company and a major global financial services organisation. offering both IT and ITES services. ACIS BP supports various functions/divisions of the Allianz UK operations such as Animal Health, Corporate Partner, Claims and Broker Services, designed to support the business in achieving high service quality and productivity gains to the operations. Migration and Transition Coordinator - Transitioned Credit control Broker and Direct Processes. Quality Control and Processing Matrix Project Management and Resource Planning Credit Management and Finance Administration | ||
| Previous : |
Customer Service Associate, Videsh Sanchar Nigam Ltd |
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Worked from 2004 to 2006 | ||
Brief summary :
Customer Service Associate - Installments Personal Lines, Nov 2004 to Dec 2006 Videsh Sanchar Nigam Ltd (VSNL), Trivandrum, Kerala | ||
| Previous : |
Customer Service Associate, (Financial Processes) |
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Worked from 2004 to 2006 | ||
Brief summary :
Customer Service Associate (Financial Processes) Nov 2004 - Dec 2006 Job Profile Training of employees both DATA and Voice Identifying training needs of team members and reporting to Team Leader for the required changes Working in liaison with departments in India and also the UK counterparts Advising the Underwriting and Claims departments on the proceedings of the insurance policies, based on clients payment history Formulating data and call audit criterias Sorting customers Direct Debits and accounts Advising on finances relating to Personal Lines insurance Achievements Mentored and trained new recruit s Flowcharted different works for finding loops holes on current procedures and also worked on process improvement Work and process Audits for Senior Service Associates Acting supervisor and the highest referral point for all queries, complaints from internal and external departments. Excellent performance on KPIs with zero unplanned leaves during the month of Christmas Videsh Sanchar Nigam Ltd Trivandrum, Kerala | ||
| Previous : |
Telemarketing Manager, DishnetDSL Ltd |
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| India | ||
Worked from 2004 to 2004 | ||
Brief summary :
Telemarketing Manager (ISP) - South India, April 2004 to Nov 2004 DishnetDSL Ltd, Trivandrum, Kerala | ||
| Previous : |
South Regional Telemarketing Manager, Videsh Sanchar Nigam Limited |
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Worked from 2004 to 2004 | ||
Brief summary :
South Regional Telemarketing Manager (ISP) April 2004 - Nov 2004 Videsh Sanchar Nigam Limited VSNL, a leading provider of international telecommunications services has taken over Dishnet DSL in 2004 and the ISP range of business is named under Tata Indicom. Job Profile Tele-calls/ tele-sales Customer retention Achieving company sales targets in liaison with the Regional Sales Manager Closing sales leads in coordination with the Marketing Executives Central allocation of work to all franchises of VSNL coming under Trivandrum region including Attingal, Kollam, Kottayam, Pathanamthitta, Thiruvalla, Marthandam. Handling of Corporate Sales Customer service and complaints handling Achievements Kerala bagged the highest sales figure in Dial Up sales worth Rs2 crore in 2004 Petty Cash and Main Cash maintenance Employee leave management and weekly submission of Leave reports to HR Head based in Cochin Trained and mentored new joiners on Dial up and Broadband telemarketing and customer service and retention areas of business. Timely preparation and submission of MIS reports Billing and collection of both Dial Up and Broadband connections DishnetDSL Ltd Trivandrum, Kerala | ||
| Previous : |
Telemarketing Executive, ISP - South |
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| India | ||
Worked from 2003 to 2004 | ||
Brief summary :
Telemarketing Executive (ISP) - South India, Dec 2003 to April 2004 Kulathunkal Motors, Trivandrum, Kerala | ||
| Previous : |
Telemarketing Executive, Videsh Sanchar Nigam Ltd |
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| Chennai | ||
Worked from 2003 to 2004 | ||
Brief summary :
Telemarketing Executive (ISP) Dec 2003 - April 2004 The Tatas-owned Videsh Sanchar Nigam Ltd (VSNL) has acquired Chennai based Dishnet DSLs internet service provider (ISP) division for Rs 270 crore. Through this acquisition, VSNL has access to over 600 owned and franchised cybercaf��s of Dishnet and the broadband assets one of the successful branches based in Trivandrum. Job Profile Tele-calls/ tele-sales Customer retention Achieving company sales targets in liaison with the Regional Sales Manager Closing sales leads in coordination with the Marketing Executives Employee leave management and weekly submission of Leave reports to HR Head in Cochin Achievements Cost cutting - on telephone bills by 10% in the first month of tele calling Highest conversion of renewals of Dial Up Customers, which is part of customer retention Handled customer complaints both Dial up and Broadband customers in liaison with Customer Support team Kulathunkal Motors Trivandrum, Kerala | ||
| Previous : |
Regional Internal Sales Executive, Videsh Sanchar Nigam Ltd |
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Worked from 2003 to 2004 | ||
Brief summary :
Accounts Payables and Receivables, Collection and Reconciliation Team Leadership Peoples Management Performance Appraisal and Personnel Training and Development Human Resource Operations - Line Recruitment and Employee Engagement Trainer - for all Financial processes. Escalation point for all internal and external customer Hands on exposure of financial applications - VMWare, Coronet, reporting and analytics. Organization Name: Videsh Sanchar Nigam Ltd ( VSNL) Designation: South Regional Internal Sales Executive (ISP) Period of employment: Dec 2003 - Nov 2004 | ||
| Previous : |
Assistant Front Office Manager, - Showroom Sales |
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Worked from 2003 to 2003 | ||
Brief summary :
Assistant Front Office Manager - Showroom Sales, August 2003 to September 2003 Key Performance Areas Operations Management Monitor, troubleshoot, and drive the resolution of operational issues People Management (team management, driving professionalism, retention, career path and Individual Development) Drive the team to ensure high quality and fast resolution of high severity issues and timely resolution of other issues Generate reports on various metrics to analyze and improve the efficiency of the team to attain operational excellence Liaising with technology and other internal teams on process improvements, tool developments, effective knowledgebase, and other issues Work with the teams to drive quality, improve process efficiency and minimize procedural errors. Perform trainingneed analysis, work with various customer support teams conceptualize, design and deliver trainings to the team Produce documentation including blurbs, intranet pages, and core processes to help multiple teams including self and Customer support teams Provide self-service tools to internal and external customers and train them on internal tools and processes Respond to internal or external customers financial requests and questions Identify and implement process improvements within core processes Uncover new areas of strategic and prospective business outsourcing opportunities beneficial to the organization Team Leadership Performance Appraisals, goal setting and succession planning ongoing coaching, development and performance evaluations Conducted regular meetings with team members to discuss and review performance and career development. Drove the hiring process - screening, interviewing, and selection. Responsible for overall team direction, performance, and work assignments (may include cross-site responsibility). Staffing, leave management, attendance management, weekly / monthly preparation and submission of MIS reports Supervised and is the highest point of referral for all queries, complaints from internal and external clients Timely capitulation of Onshore Audit report to MIS team Designed and provided training resources necessary to perform their job and improve their performance Address and resolve employee issues Migration and Transition Coordination Managed different projects and formulated process improvement and quality control Succeeded in off shoring Credit Management Direct project in 2007-2008 as an addition to existing Credit Control Team. Supplied reliable analysis and assisted in off shoring of processes from UK Supported off shoring and migration of new processes in liaison with Transition Managers from UK and India Credit Management and Finance Administration Reconciliation of payments and maintaining accounts payables and receivables Plan and direct collections to meet targets and customer specifications. Ensured adherence to target achievement and quality standards. Authorize large write offs and monitor all bad debts which have gone to litigation and ensure debt recovery agents (solicitors etc) meet company requirements at economic cost Authorizing customers and brokers Direct Debits and credits extensions Utilize and leverage people, systems, processes, and resources to meet workflow requirements and optimize efficiency. Perform production duties to support team in meeting schedules/critical deadlines. Facilitate team involvement to support the budget/revenue process. General Insurance Maximized cash flow and curtailed potential bad debts to business Hands of experience on collection, credit control management, installments, claims and underwriting of insurance policies. Advising Underwriting and Claims departments on the proceedings of the insurance policies, based on clients payments Providing structural approach to financial health monitoring of team Payments and credit analysis management. Proactive management of accounts and creditscovering the business area and liaising with UK debt recovery agents. Assisted with budget planning and provisions to bad debts Adhering to SOX and FSAcompliance obligations and Data Protection Act for the Insurance industry in general. Human Resource Operations Conducting Performance appraisal of the employees in the company Conducted Line interviews and assisted HR with recruitment Handling the management of health and safety of the employees Active member of the Employee Engagement Program Developing HR plans aligned to the organizations strategic plan. Designing policies and standards for staff issues Trainer ARC (Accounts Reconciliation Centre) training imparted to all the credit control teams of ACIS Assisted in Information and Security Management System campaign Trained and mentored four teams of Financial Process on Treating Customer Fairly (TCF) project, which was the legal initiative of Financial Security Association of UK Training Attended Accent Neutralization and CRM General Insurance (achieved 81% marks) in March 2006 Financial Regulatory Service Act Absence and Capability Procedures Treating Customers Fairly (TCF) as per FSA Regulations OPEX White Belt in January 2008 | ||
| Previous : |
Assistant Front Office Manager, Kulathunkal Motor Corporation |
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Worked from 2003 to 2003 | ||
Brief summary :
Assistant Front Office Manager August 2003 - September 2003 Kulathunkal Motor Corporation was established in 1956. It was founded by Mr. Joseph Pothen Kulathunkal. The unit is having its head office and central workshop at Trivandrum. The firm is one of the major dealers for Tata Motors in the city. Job Profile Closing sales leads Front office and back office operations Reporting to Sales Manager on regional sales closures Tele-sales Organizing after sales promotional activities | ||
Shafeena Begum's Education
ICFAI Business School, Hyderabad |
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| MBA/PGDM | |
| India | |
| From 2005 to 2009 | |
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Shafeena's communities
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2659 members, 33 jobs, 82 articles, 29 questions, 47 debates, 19 idea contests.
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641 members, 175 jobs, 138 articles, 39 questions, 42 debates, 34 idea contests.
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3247 members, 58 jobs, 64 articles, 42 questions, 121 debates, 30 idea contests.
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Shafeena's
contributions
When a person starts to diet, his/hers body is accepting less amounts of fats/calories. Has anyone questioned, what happens to the remaining fat already in his/her body? Dieting doesnt mean that the fat in the body also burns up completely. Nutritious... |
You bet it does.. Not to mention after you have filled up some application using your hands, its starts to ache and you have that wrist pain.. What computers can do to normal humans.... |
I have always failed when it comes to online shopping. Bad experiences till date, so I really dont support this facility in the Indian markets. As Indians, I believe that, we all still like to feel, touch, see the products from various dimensions to... |
Mostly what is seen in a typical Outsourced company is that the management doesnt know who does the major part of the work for them. They might not even recognise their faces although might know the number 'heads' working in their dept but who are... |
Words of kindness can do wonders... This is only recession and not the end of the world.... We will be back!! |
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