Create knowledge
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(rate this)
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Customer retention
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87
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VS |
21
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New customers
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Srinivas suravajhala
| Argues in support of
"Customer retention"
| 5 months ago
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I strongly believe they are not mutually exclusive. Retaining the customers does not mean that there need not be a strategy for luring the new customers. Luring the new customers also required to stay ahead in the race and to spread your base in...
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Shalabh Shrivastava
| Argues in support of
| 2 years ago
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During my college days, i came across about "parreto's law". According to him,'20% of your loyal customer gives 80% of bussines.' He clearly mention that your existing customer gives you more business,but only if you know how to retain them. I also...
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Purvi Ghosh
| Argues in support of
"Customer retention"
| 2 years ago
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Before you spend your time and money going after new customers and clients you do not currently have a relationship with consider the following statistics: * Repeat customers spend 33% more than new customers. * Referrals among repeat...
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Debate: "Which is the best strategy: customer retention or go for new customers?" deleted from your view.
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(rate this)
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1
Satisfied vs retained customers costs
2
Both are required
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aniketskale
| Supported idea
"Good after sale service"
| 2 years ago
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yes shalabh m agreed with u ..major point is proper selling. if proper selling done then customer retained and provide more customers as well
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Shalabh Shrivastava
| Added idea
| 2 years ago
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A very famous and effective saying," where there is a will, there is a way." If you have a zeal to earn something, you'll definitely get it. Its not tough to retain a customer, the only thing which we have to keep in mind is fair commitment,generosity...
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NITIN DEOLE
| Supported idea
"Satisfied vs retained customers costs"
| 2 years ago
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yeasss!! True!! infact the companies become great by retaining customers rather than finding new customers. If a customer is retained he relies on product/service a business offers, it means that business is customer focused is truly engaged in...
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Ideate: "Why is it tough to retain customers?" deleted from your view.
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(rate this)
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Customer retention
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87
|
VS |
21
|
New customers
|
|
|
Srinivas suravajhala
| Argues in support of
"Customer retention"
| 5 months ago
|
|
I strongly believe they are not mutually exclusive. Retaining the customers does not mean that there need not be a strategy for luring the new customers. Luring the new customers also required to stay ahead in the race and to spread your base in...
|
|
|
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Shalabh Shrivastava
| Argues in support of
| 2 years ago
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During my college days, i came across about "parreto's law". According to him,'20% of your loyal customer gives 80% of bussines.' He clearly mention that your existing customer gives you more business,but only if you know how to retain them. I also...
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Purvi Ghosh
| Argues in support of
"Customer retention"
| 2 years ago
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Before you spend your time and money going after new customers and clients you do not currently have a relationship with consider the following statistics: * Repeat customers spend 33% more than new customers. * Referrals among repeat...
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Debate: "Which is the best strategy: customer retention or go for new customers?" deleted from your view.
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(rate this)
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1
BY CUSTOMER COMPLAINTS
2
Keep the brand young forever
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Omkar Nandi
| Added idea
"Keep the sparks flying"
| 1 year ago
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Finding new ways everytime to delight your existing customer, may be small or large but must bring a sense of belonging and pride to the customer
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Shalabh Shrivastava
| Added idea
| 2 years ago
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During my college days, i came across about "parreto's law". According to him,'20% of your loyal customer gives 80% of bussines.' He clearly mention that your existing customer gives you more business,but only if you know how to retain them. I also...
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Abhijit Mudya
| Supported idea
"BY CUSTOMER COMPLAINTS"
| 1 year ago
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I corelate this with the the service industry, Anyways, now a days even products are sold as service..how many of us have bought a Car or a Cell Phone, without going through service or warranty cards? Once the cometition increases and the market...
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Ideate: "How to build a customer retention strategy?" deleted from your view.
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