Somanath Tripathy's Profile
Somanath Tripathy's Experience
| Current : |
Asst. Manager/Manager -(NonTechnical), General Electric |
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| ITES / BPO / Customer Service | ||
| India, Bangalore | ||
Working from 2006 | ||
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Somanath's communities
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8 members, 4 jobs, 22 articles, 0 questions, 4 debates, 1 idea contests.
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496 members, 46 jobs, 85 articles, 35 questions, 36 debates, 5 idea contests.
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456 members, 9 jobs, 16 articles, 16 questions, 15 debates, 4 idea contests.
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Somanath's
contributions
Key elements for quality service delivery Designing the service > Customer needs are clearly identified > Reasonable expectations are set > Services are easy to access, responsive,timely and reliable > Where possible, some choice is provided for users... |
welcome back Mark, nice to see you again, will be looking forward to your posts...... |
Before the revealation of the scam there were many companies which had started laying off people, the sector was facing in a downturn there on and even before the opening of the scam. |
yes somu, we must take little risk when choosing right KPO service company in terms of quality, capabilities to offer business continuity and disaster mitigations plans to take control of the situation when disaster strikes. Here i'm attaching video... |
I think there are some solid benchmarks to judge the quality of a KPO services provider in India. Check if the outsourcing company has ISO or CMM certifications. Besides, the recommendation and reference of the of the customers are also the best way to... |
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