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Suresh Pentyala Sr. Manager, IDS
 
Suresh Pentyala's Profile
Suresh Pentyala
Sr. Manager, IDS
IDS software solution
confidential
confidential
Bangalore, India
Toostep 
Professional summary
Suresh Pentyala's Experience
Current :

Sr. Manager, IDS software solution
IT Services

Working from 2007

Previous :

Critical Situations Manager, Architect , Sun Microsystems
IT Services

Worked from 2001 to 2006

Previous :

Sun Microsystems Inc.
Bangalore

Worked from 2001 to 2001

Brief summary :

Winner of multiple leadership and team awards. EXPERIENCE Sun Microsystems Inc., Bangalore, India. 2001 - Present Worked in different roles of customer engagement. Responsible for providing 24/7 support and solutions to customer problems for over 500 accounts worldwide. Critical Situations Escalation Manager/ Program Manager 2004 - Present Worked closely with the Customer Account Teams, Customer Facing Organizations, Product Technical Support (PTS) and other Sustaining Teams to quickly diffuse critical situations by: Bringing together the right resources, Ensuring clear communications, Defining clear expectations, Negotiating action plans. Managed resolution of critical issues for worldwide Fortune 500 customers of Sun Microsystems. Achieved 50% reduction in the number of Executive and Management alerts within 6 months by proactive identification of potentially hot customer issues. Provided daily / weekly updates on hot customer issues to Director, VP and Sun Executive Team. Coordinated cross organizational effort to develop/fix product functionality within an aggressive timeframe of 3 weeks leading to retention of a client and a new order of US$ 5 million. Prioritized multiple issues of a client to ensure timely delivery of required product functionality through 3 feature releases in 3 months by different product teams and retained a US$ 3 million client account . Program Manager: Responsible for maintenance releases of 2 products by defining project scope, developing project plans, managing resources, negotiating with multiple partners, integrating and focusing team efforts to business imperatives. Ensured predictable planned release schedule for 2 products by coordinating across geographically and functionally dispersed teams thereby reducing unplanned releases by 80%. Spearheaded 5 maintenance releases for 2 different products in 9 months with three of the releases running in parallel. In addition to the above job role, as a senior member of the India Engineering Center was involved in a number of cross functional / cross organizational activities. Some of the more significant contributions are: Member of a leadership track responsible for addressing retention issues at Sun India. As a part of this track deployed an organization wide process to capture the major dis-satisfiers for people leaving Sun. Founding member of tech talks forum which fostered a culture of site-wide knowledge sharing. Founding member of Sun Bangalore ToastMasters club to build leadership and communication skills. Sun Microsystems Inc., Bangalore, India. Staff Engineer 2002 - 2004 Single handedly responsible for worldwide sustenance for Meta Directory product. Established, documented and implemented processes, procedures and measurement systems to plug sustaining process loopholes leading to improvement in time to resolve customer issues by over 75%. Conducted comprehensive and frequent training for Customer Facing Engineers (CFEs) and Product Technical Support (PTS) leading to 80% to 90% reduction in escalations. Inculcated customer centric approach within the product development and quality teams, through formal and informal channels, leading to a reduction of 50% of incoming customer issues. Initiated and modified change from 8x5 to a 24x7 customer support for the product. Deployment Architect 2001-2002 Led a team of 8 people for deployment of e-commerce products at customer locations across Asia Pacific and Europe. Defined scope and architecture of customer solutions and customized the product to client specifications. Provided technical inputs to pre sales teams, created prototypes of product solutions for sales demonstrations and demonstrated a culture of boundarylessness by training pre sales team to handle customer queries thereby contributing to sales share of $20 million across 10 customers.

Previous :

Tech Architect, Sun Microsystems
IT Services

Worked from 1995 to 2001

Previous :

Site Engineer, Sun Microsystems Inc.
California

Worked from 1997 to 1997

Brief summary :

Provided On-Site Engineering support for the first global deployment of one of the B2B products from Sun. Sun Microsystems Inc.,California, USA. 1997- 2001 Staff Engineer/ Member of Technical Staff Led pioneering projects which impacted bottom line and improved the efficiency and effectiveness of workflow. As a project lead was responsible for client interaction, architecture, design, development, final and intermediate deliverables, tool quality, fulfilling requests for tool enhancements, fixing bugs,project planning and scheduling activities for the team and interactions with management to ensure timely delivery/release of the project. Customized Suns e-commerce product for auctioning Sun hardware and software leading to improved margins on Sun products by around 5% and reduced acquiring cost by around 5% Led a team of 10 people and developed software application NetAdmin for global use within SUN which helped in automating maintenance of email,aliases,employee information, network info, phone directories thereby rendering a cumbersome manual processes obsolete. Led a team of 4 engineers and developed an enhanced version of in-house application Quality Metrics Tool. This helped the business to effectively and efficiently measure key performance indicators of Sun infrastructure,service delivery and internal IT applications. This focussed approach helped in improving the customer satisfaction index by improving server and application uptime to almost 100%. Led a team of 6 engineers for developing and deploying a Core Data Repository which consolidated information from a number of upstream and downstream service delivery organizations (such as workplace resources, facilities management, Internal IT applications etc.). The helped in ensuring availability of authenticated information, established ownership and accountability of data, reducing rework and delays due to non availability of data, eliminated data duplication which helped to improve the turn-around time to respond to service requests by 80%. Led a team of 4 for developing a web-based report access and viewing system for viewing large 300MB+ reports leading to consolidation of 100+ servers to 3 servers. Was awarded an US patent for this.

Previous :

Senior Software Engineer, BRI International Inc.
California

Worked from 1995 to 1995

Brief summary :

Demonstrated boundaryless behaviour by motivating employees within and across departments to share information to break the silo culture leading to reduction in duplication of work and thereby helping in team building. BRI International,Inc.,California, USA. 1995-1997 Senior Software Engineer / Consultant

Previous :

Team Leader -(Technical), CMC
IT Services

Worked from 1989 to 1995

Previous :

Software Engineer/ Senior Software Engineer, CMC Limited
Hyderabad

Worked from 1989 to 1989

Brief summary :

Served as Senior Consultant for BRI (a software services company) at Sun Microsystems. Provided software consulting services and worked on the design, development, implementation and support of Web/Intranet and client server systems on UNIX platform. CMC Limited, Hyderabad, India. 1989-1995 Software Engineer/ Senior Software Engineer. Served as a Senior Software Engineer designing and developing R and D products in the area of digital mapping and automatic finger print identification on UNIX,C and C++ . REWARDS AND RECOGNITION Awarded US patent rights (6,763,382...July 2004) for designing software for viewing large files efficiently on the company intranet. Achievement award from Sun for developing auction site for Sun. Achievement Award from Sun for NetAdmin project. Creativity and Innovation award from Sun for taking initiative in implementing inter and intra department Best Practice Sharing Received Sun Teams award and top management appreciation for inculcating a culture of ownership and accountability with respect to systems outages by rolling out Quality Metrics Tool Received IEC site award for organizing technology seminars by different product teams thus leading to more intra-product knowledge sharing. Received special recognition award at CMC for leading a team of 15 for digitizing an A1 size Survey of India map in time span of 1 month.

Suresh Pentyala's Education

Osmania University College Of Engineering, Hyderabad
B.Tech/B.E.
India
From 1985 to 1989
 
 
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