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0 referals, 3 comments, 147 views
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"Many companies haven’t realized this is where things are headed, Benioff (co-founder and chief...
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| Tags: business web 2.0 facebook crm social media twitter customer service web service customer relationship management salesforce.com service cloud force.com |
151 referals, 5 arguments, 213 views
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As social-media sites like Facebook and Twitter transform the way companies communicate, faculty...
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| Tags: social media customer service social networking sites customer satisfaction customer relations popular technologies |
1125 referals, 27 votes, 1935 views
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Managing customer expectations is important, exceeding them is critical. Many customers only...
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| Tags: customer experience improving customer experience how to provide a better customer experience better customer experience |
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Today’s ‘Generation Y’ comprising of technologically savvy, mobile, job hopping professionals is...
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| Tags: comerization of it at workplace : to adopt or not to adopt? |
599 referals, 32 arguments, 613 views
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Clicking on a public-private partnership with global IT firm Radiant Info Systems, the...
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| Tags: india innovation growth services bpo |
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