Thammaiah Nanjappa | |
Manager/Service Delivery, Sify Technologies Limited | |
 | Sify Technologies Limited  |
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Current Experience:
Manager/Service Delivery, Sify Technologies Limited
Previous: Asst Manager/Customer service Delivery, Tata Teleservices Limited
Zonal Customer care Lead, Reliance Communication
Customer Support Executive, Iback Office
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National institute of Bussiness MAnagement
Mangalore University
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9.0 Years
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Customer service Delivery for Telecom/ISP
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Contribution score:(98 points)
- Contacts: 1 connections, 2 following, 2 followers
| Current : |
Manager/Service Delivery, Sify Technologies Limited |
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| Telecom/ISP | ||
| India | ||
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Brief summary :
Responsible for manageing SLA and SLO for the service delivered by Sify to the customers on various services. Monthly Performance review with the Customer for understanding and Service issues. Identifying Repeat complaints and arresting the same with a coordination internally Handling ITSM audit for data centre services. SPOC for any escalation form the cutsomer. Increasing the Wallet share by upselling some of teh key products during the service review meets. | ||
| Previous : |
Asst Manager/Customer service Delivery, Tata Teleservices Limited |
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| Telecom/ISP | ||
| India, Bangalore | ||
Worked from 2006 to 2008 | ||
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Brief summary :
Worked as Fullfillment centre head for one of the zone in Bangalore.Responsible for acquisition,billing, collections and also retantion and complaint management for the respective zone. Later on moved to head Enterprise service delivery wherein responsible for handling customer service and Revenue assurance for Top corporate customers. | ||
| Previous : |
Zonal Customer care Lead, Reliance Communication |
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| Telecom/ISP | ||
| India, Mumbai/Chennai/Bangalore | ||
Worked from 2002 to 2006 | ||
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Brief summary :
Handling franchise network and taking care of customer complaints. Responsibilities included handling Customer complaint, Churn management and 0-30 bucket collections for the respective zone and stores attached to me. Initially worked in Reliance BPO wherein headed a team of 30 in handling billing escalations and network escalation teams. | ||
| Previous : |
Customer Support Executive, Iback Office |
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| ITES / BPO / Customer Service | ||
| India, Bangalore | ||
Worked from 2000 to 2002 | ||
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Brief summary :
Worked as Customer support executive, wherein primary responsibility was handling inbound calls from international cusomer location and asssisting clients customer's in various products and services. | ||
National institute of Bussiness MAnagement |
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| MBA/PGDM | |
| India | |
| From 2006 to 2008 | |
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Brief summary :
Correspondance MBS in Operations management | |
Mangalore University |
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| B.Com | |
| India | |
| From 1996 to 1999 | |
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Brief summary :
Bcom in Business Administration | |
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2363 members, 86 jobs, 63 articles, 32 questions, 20 debates, 3 idea contests.
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It is a high time to privatise our national carrier, which will bring in decipline among the management and emlpoyees.Govt is continuesly pumping tax payers money to protect this airline.Inspite of injucting so much of money they are still not able to... |
RSS will never be a terror outfit.. They are doing their job within their limitations and boundaries.Cingress is playing a dirty political game to divert the people's attention and also trying to garner more and more vote banks from the minority and... |
I certainly agree with you Kavita. When he initially contested for elections and after knowing the fact that he worked in UN and got a good diplomatic skills I thought he could fit a role for good minister if he wins the election.But my calculation... |
He is a real good leader and able administrator. Congress is trying to create a politics out of his presence before the SIT.. He respects law... these congress leaders should learn from him on how to become a good leader and good administrator rather... |
I would feel she is worst then that. I dont understand what would she get by doing all such drama's. |
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(52 Points)
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(52 Points)
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