Posted in Community :
Global Automotive Forum
Aftersales in the automobile industry is Liability or Asset to Sales ?
Tags :
Automobile, service
Industry :
Automobile
Functional Area : Change Management, Business Processes, Executive Education, Strategy Alignment |
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About "Aftersales in the automobile industry is Liability or Asset to Sales ? " topic:
In any industry aftersales is considered as liability. More particularly in automobile industry is viewed very sensitively because of expensive product compared to any other to a common man. The support, be it manufacturer or its dealer extended to provide reliable and trust worthy aftersales is considerably weak when compared to Sales Department. This results in customer's preception to approach Sales department to get what is entitled to his/her vehicle rightfully, during warranty or either period or mileage is still live or just expired warranty.
Will this liability trend feeling change to asset feeling or remains for ever ?
1 debates
, 1 idea contests
on topic: "Aftersales in the automobile industry is Liability or Asset to Sales ? "
Prev1NextShowing 1 - 2 of 2
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(rate this)
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Yes
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14
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6
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No
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R N Bhattacharyya
| Argues in support of
"Yes"
| 1 year ago
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If any automobile industry stops the after sales service, thier sales will drop down to a BIG ZERO without wasting time.
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David
| Argues in support of
"No"
| 1 year ago
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The qs. is a bit confusing. No, aftersales is not a liability but definitely an asset. It's the backbone of the auto or any industry for that matter. The workforce has to be trained and retained and CSI should be monitored regularly. The cashflow...
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devendra vilas patil
| Argues in support of
"Yes"
| 2 years ago
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This is the key for growth of automobile business. In this Industry your business is growth is tottaly depend your technical service backup.
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Debate: "Is Aftersales of Automobile Industry is still liability or Asset to Sales ?" deleted from your view.
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(rate this)
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1
pickup and drop facility
2
night automobile service station
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Ramesh Ganesan
| Supported idea
"pickup and drop facility"
| 1 year ago
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pick up and drop faci;ity is already available in most of the Maruti service centers. It is step towards customer delight..
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vivekanand
| Added idea
"pickup and drop facility"
| 1 year ago
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It is possible to run a service station during night. But the service team is giving you a free pickup and drop facility. so when u r in ur job u can give the vehicle for servicing and get it back when u finish ur job
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Ideate: "serivicing automobiles" deleted from your view.
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