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Business Strategy
Tags :
business strategy, strategy, erp, process management, enterprise management, customer service employment, jobs customer service, crm, customer services, customer service center, customer service work, customer service salary, call centre,
Industry :
IT Services
Functional Area : Consumer Sales |
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About "Business Strategy" topic:
Effective business strategies are evolving to meet elevated customer expectations.Topic will cover best practices from the industries that are pioneering the evolution of CRM as well it will cover fundamental issues in enterprise management of the customer relationship such as customer understanding and process management.
6 insight
, 2 debates
, 5 idea contests
, 2 question
on topic: "Business Strategy"
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(rate this)
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1
Understand the customer context
2
Define first who is a customer
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Supriya Patade
| Supported idea
"Understand the customer context"
| 3 years ago
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Absolutely right, each customer is different and their attitude towards the product. Understanding their core requirement and providing customised product especially in the Service industry.. providing altered, tailor made services to the client...
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Makrand Bhave
| Supported idea
"Define first who is a customer"
| 4 years ago
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Absolutely! Unless you do not get a fix on WHO your users are, you cannot be sold and used! You have to focus on the TG and then strategise your positioning!
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Ideate: "CRM: What kind of Customer strategies lead to success? " deleted from your view.
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Attract Clients with Your Business Card ONE: Keep your card 'reader friendly' by providing ample white space. Unfortunately, we are tempted to jam as much information on the card as the printer can squeeze in. However, people don't want to bog down by reading lengthy paragraphs. Note how short this one is, and the one before it. Easy to read, don't you think? TWO: Display your photo on your card. Think what happens when the prospect you met at the reception flips through the cards she collected. Which people will she remember most easily? The ones with photos, of course. For many years, real estate pros have acted on this assumption, and they are right. An important caution: Be sure t...
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Virag Shah
| Commented
| 1 year ago
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Oh very nice information. i would like to share in simple things that " Business Card with Effectie presentation " gives good result. Presentation with Business card gives you chance for futher next meeting. As well Business card also required...
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Insight: "How to Attract Clients with Your Business Card? " deleted from your view.
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Can a subject like Business Transformation be educated ? This is an obvious question which comes when we talk about which infact is an integral field and takes its component from different areas to define its boundary . Learning Business Transformation would having a high degree of Mathametical and IT skills alongwith good understanding Business Strategy . The most important part is to learn what Entreprenuership is all as they are people who intiates business transformation in a organization . The learning has to also move through Business planning and behavioral sciences . Here is a brief description on some of the learning parths of Business Transformation . Personal Transformation Progr...
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Amita Shanbag
| Commented
| 4 years ago
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Business Transformation can be defined as: • changing long standing practices • changing technology – by review and reappraisal of resources • changing form – by improving the way the business works, and embraces new organisational structures,...
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Insight: "Learning Business TransformationBus" deleted from your view.
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The brand strategy drives the business plan
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2
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12
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Business strategy must comes first
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DEVRANJAN DASH
| Argues in support of
"Business strategy must comes first "
| 4 years ago
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A business strategy is the 1st step as it is the macro level planning in terms of Identfying the need, want and Demand of the clients be it B2B or B2C scenario. This is followed by undestanding the customer segment to which one can cater to hence...
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Meena Deshmukh
| Argues in support of
"The brand strategy drives the business plan "
| 4 years ago
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Brand cannot/should not be viewed as an isolated element,but a key component of the business model.Business and brand strategy are two sides of the same coin.If two are seen as different things then the business plan will suffer since it does not...
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Makrand Bhave
| Argues in support of
"Business strategy must comes first "
| 4 years ago
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Identifying a Business means that you have seen an opportunity to enter the domain with a plan. The plan includes a brand / product / service. So when you have an identified area of business, you then plan to set up its objectives and its goals....
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Debate: "Brand Strategy versus Business Strategy: Where do you start?" deleted from your view.
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1
cater 60% of the area with F&B...
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sls
| Added idea
"cater 60% of the area with F&B..."
| 2 years ago
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Any idea / recommendation of new tenant mix in a revamp business commercial centre???
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Ideate: "What is the latest or recommended tenant mix should have in a business commercial centre???" deleted from your view.
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Yes
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0
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No
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Tarun Kumar Verma
| Argues in support of
"Yes"
| 3 years ago
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yes business is a war.busiess start with war .markeying stretgies advertisement campagin survive in market care to customer product development
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Nikhil
| Argues in support of
"Yes"
| 3 years ago
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You bet the way it is done is so feirce that brothers fight I am not talking about Ambanis If palyed fairly then you end up losing as no one wants to be fair
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Debate: "business is a war" deleted from your view.
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Busy being stupid I believe in “Keeping what you earn ” and working smart not hard . That means that a lean and mean practice is best where you achieve your objectives quickly and then relax for the second half of the day to do good strategic work, catch up on your reading, visit some clients for a casual coffee, etc. However, there are some legitimate expenses which can be classified as 'the cost of doing good business' which, ironically, many try to eliminate. Taking a vacation for two weeks and leaving a message on your voice mail along with an auto-respond on your email stating you're away and will be unreachable until you return. If you were to call in to your voice mail and chec...
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Veejay Bhatia
| Commented
| 3 years ago
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@ Makrand: Hi, Thanks for this link. I never knew it was there. We receive this subscribed newsletters from Ric Willmont in our mailbox. I had put his reference in my previous few posts. However, this was missed out! Sorry for that. Thanks for...
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Nitin M Aras
| Commented
| 3 years ago
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Good one Veejay...Makarand caught you...Vershas comments appreciated. Thanks for referral
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varsha
| Commented
| 3 years ago
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I really mean it..."Manage technology rather than technology controlling you". thanks for sharing
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Insight: "Busy being Stupid" deleted from your view.
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(rate this)
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1
Too much Customization
2
Not enough focus on the customer
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Raju Ramalingam
| Added idea
"Time Waste"
| 4 years ago
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We spend more time on updating the CRM System.
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Manish Jain
| Supported idea
"Not enough focus on the customer"
| 4 years ago
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Companies are not able to effectively concentrate on their target customer and they spend most of their resources on customers who are not their main customers.
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Kedar Deshmukh
| Supported idea
"Too much Customization "
| 4 years ago
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Hmmm...No customization and over customization can lead to failure of CRM strategy. Well said Mr.Uday Singh
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Ideate: "Why CRM Strategies Fail ?" deleted from your view.
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The education management industry is again changing drastically, with the pressures of global recession . The expectation of the student, in the post recession world, and expectation of the Industry from a Management student is also changing . Industry has started looking credibility of a Management Student beyond his degree and academic performance . Industry understands the word 'DO'. At the end of the day , that is what defines the credibility of the Management Student , in the viewpoint of Industry . At ISB T ( Indian School of Business Transformation) both the Board of Directors , Board of Advisers and the Board of Faculties ,Student coordinators, has an extensive focus on the Word 'DO...
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joydip
| Commented
| 3 years ago
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Its about incorporation the social and environment agendas with Business agenda. Business itself is a means to achieve the strategic goals for collective good of society and environment . To many people have got involved in the means and forgot...
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Sudeep Tarafdar
| Commented
| 3 years ago
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Its nice to see education management changing the way it is and as the perception of organizations change towards the students who come out of institutions, as the credibility of the students is not just their degrees anymore so this is good step...
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Viktor Stephen
| Commented
| 3 years ago
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When medical doctors take the Hippocratic oath, they pledge first to do no harm to their patients. On June 3rd more than 400 students graduating from Harvard Business School took an oath amounting to much the same thing. At an unofficial ceremony...
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Insight: "Business School 2.0 : Education Beyond Boundaries" deleted from your view.
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(rate this)
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Your Strategic Thinking Business Coach strongly recommends that all business owners (especially small business owners) develop succession plans. And to develop them now, rather than later. Succession planning is very important to the long-term success of any company. Leadership transitions in business affect the entire organization’s continuity, employee retention, client retention and returns on investment. It is essential to create and implement a process that creates visibility, accountability and greater integration of all facets of the business. The rapidly changing demographics in the workplace prove that there is a real challenge to find talent for leadership roles. Companies that ar...
Insight: "TEN DEADLY MISTAKES OF SUCCESSION PLANNING" deleted from your view.
Other knowledge matching "Business Strategy" topic
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Activity:
0 referals
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2 comments,
224 views
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Nicholas Carr's article "IT Doesn't Matter" (Harvard Business Review, May 2003) challenges the value proposition for IT. He argues that as companies become more dependent on IT for their day-to-day operations, so the emphasis switches to managing availability, reliability and security. As such, businesses should manage IT as a commodity. Do you subscribe to the Carr view? Do you align IT with the business in a purely supportive role? But innovations within IT continue to create possibilities and options for businesses that did not exist before. But where IT engages the business, pro actively and as an equal, companies will be able to continue to deliver strategic advantage through IT. The following will be useful in assessing the level of business engagement: - to whom does the IT function report in your business? For example, the Board (where the CIO/IT director is a Board member), the CEO (who has a business development focus), the COO (who has a business operations focus) or the...
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Activity:
15 referals
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1 comments,
374 views
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Procrastination is a process by which an individual postpones taking actions they feel they ought to be taking. This postponement can be temporary, or it may drag on indefinitely, resulting in the desired action never being taken. Many people have problems with procrastination, ranging from simply putting things off until the last minute to actually failing to accomplish anything they set out to do because they continue to postpone it. There are a number of strategies for tackling procrastination, most of which involve reorganizing basic habits, and learning beneficial ways of thinking about individual tasks Essential to the idea of overcoming procrastination is the understanding that it is not an innate, or irreconcilable problem. Procrastination is a set of learned behaviors which get in the way of accomplishing specific goals. Like all learned behaviors, procrastination can be unlearned, and more productive methods of interaction can instead be achieved. Creating concrete to do...
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Activity:
28 referals
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27 comments,
719 views
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Don’t forget the power of POSTCARDS. Often that is all you need to get the basic message across, I read this line when I was new to retail, In the age of 21, I started my retail business with a very small loan amount, one thing I was very much sure about was, as soon my retail will be popular in the area I will have too face heavy competitions. Retailers with more money, man power, better space, and better in everything will soon grow for competition, So from the very first day we concentrated on customer relationship, and as I told you I read this line in a book and Implemented the policy, we started collecting the data of the customer and tried to write them before every season, In the beginning as we had lack of money I my self use to write it, it use to take four nights sitting but we use to do it manually to save money, our writing by hand was to save money but it gave a very good message to customer and we had excellent response from their side. This I...
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Activity:
201 referals
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15 comments,
114 views
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Needs to think beyond the top and bottom line.
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Activity:
13 referals
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1 comments,
232 views
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Most IT project evaluations are like the tail wagging the dog. They begin with IT strategy, rather than the goals of the business. In fact, IT strategy should be the third link in a chain that begins with business strategy, which in turn governs the product or service strategy, which then drives IT strategy. Lets understand this with a mid size CRM company Business strategy: Increase the customer base by 20 percent in the next year by providing increased functionality such as business operations analytics and executive dashboards. Product strategy: Develop an alliance with a business intelligence (BI) software company to add analytical capabilities to the CRM software. IT strategy: Create a new software platform that allows for easy integration with the BI software company and others. IT projects: Develop a Web services–based platform that offers universal data exchange and messaging between the CRM software and the BI software. While this hierarchy reveals whether IT projects...
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