Posted in Community :
Marketing & Branding |
BattleGround for Sales Professionals |
Retail & Supply Chain Professionals
Consumer Engagement - The Next Big Thing!!
Tags :
consumer behaviour, consumer engagement,10x Tips & Strategies For Better Consumer Engagement, brand engagement
Industry :
Advertising/PR/MR/Events, FMCG/Foods/Beverage, Retail Chain/Logistics
Functional Area : Business Processes, Performance Management, Change Management |
|
|
Follow this Topic |
more actions >>
|
About "Consumer Engagement - The Next Big Thing!!" topic:
The nature of consumer engagement today is radically changing. Focus on
specific program initiatives, pre-defined goal oriented plans and
working across media to customize and get integrated reusable and
utility based digital and traditional content for the end user
(Customers, Audience, Stakeholders etc) is the core today.
So, lets discuss more on consumer engagement......
1 insight
, 4 idea contests
on topic: "Consumer Engagement - The Next Big Thing!!"
Prev1NextShowing 1 - 5 of 5
|
(rate this)
|
1
Don't make excuses
2
Be Your Customer
 |
hosayol
| Supported idea
"Don't make excuses"
| 1 year ago
|
|
very true,,you are making fool of yourself .
|
|
 |
Sujatha srivastava
| Added idea
"Be Your Customer "
| 1 year ago
|
|
Live the life of your customer and experience what they do. Stand in line, call your call-centre, soak up feedback. Thus, by doing so we will be able to put ourselves into the shoes of the customer will deliver better customer service..
|
|
|
|
SHRIKANT MANOHAR DANKE
| Supported idea
"Don't make excuses"
| 1 year ago
|
|
Excuses arguments makes you adamant. So better option is not to make excuses accept the situation/fault respond to it quickly to make the customer happy. Thanks for referral, Sheetal.
|
|
Ideate: "Top Ten Tips For Outstanding Customer Service " deleted from your view.
|
(rate this)
|
1
Offer More Communication Channels
2
Make the customers feel that - "Company Cares" by providing Good Customer Servicing
 |
Raj Kumar
| Added idea
"Promptness and dedication towards the customers issue."
| 1 year ago
|
|
The comapny not dedicated towards the customers can't exist longer.
|
|
|
|
lata sharma
| Added idea
"Lata Sharma"
| 1 year ago
|
|
Keeping parallel emotional quotient along with the practical solutions will definitely retain customers.
|
|
 |
Nagpal Singh
| Supported idea
"Offer More Communication Channels "
| 1 year ago
|
|
True, to retain customers, one needs to remain in touch with them, and time reminders of presence, and sought their responses of being concern shall be acknowledged time to time
|
|
Ideate: "What are the Top 10 ways to retain your customers?" deleted from your view.
|
(rate this)
|
1
Broken Promises
2
LACK OF COMMITMENT
 |
Vipin Bhasin
| Added idea
"After Sales Service"
| 1 year ago
|
|
Good ideas are given by many experts, here we can explain all concept with after sales service satisfaction. Usually we had seen that the behavior of service provider was very polite before sale of product but once the product sold then their way...
|
|
|
|
Manish Gupta
| Added idea
"Misplaced expectations; over commitment and under delivery"
| 1 year ago
|
|
Sales and after sales staff to be trained and integrated well in order to ensure that customers are not sold products with over commitments which could ultimately lead to misplaced expectations. As a result, when it comes to service, the customer...
|
|
|
|
Badri N Srinivasan
| Supported idea
"Broken Promises"
| 1 year ago
|
|
Customer service is the paramount activity for any business organization. Some of the important customer service mistakes are - 1. Failure to honor the commitment given to the customer - This is a cardinal mistake. This drives the customer away....
|
|
Ideate: "Top 10 customer service mistakes - Do you know them?" deleted from your view.
|
(rate this)
|
1
"That's not my job."
2
I will look into the matter.
 |
Jaygopal Raghavan
| Added idea
"Be attentive to their needs"
| 1 year ago
|
|
As a salesman on the floor, the first thing you need to do is to be attentive to the customers needs, be it a query, complaint or request from them. Then go about answering them, if you do not have an answer, try and escalate it to the next...
|
|
 |
s.baalu
| Added idea
"I AM BUSY,COME LATER"
| 1 year ago
|
|
MANY PEOPLE HAVE THE HABIT OF POSTPONING THINGS.SO THEY PRETEND TO BE BUSY, AND TELL THE CUSTOMER TO COME LATER AT A TIME WHICH MAY NOT BE CONVENIENT TO THE CUSTOMER.
|
|
Ideate: "What are the things that your customers don't like to hear??" deleted from your view.
|
(rate this)
|
So many people all around the world have great ideas, products and services. And yet some businesses do well, and some fail. What separates the businesses that starve from the businesses who feast? For the answer, we turn to another way people have been setting their feast table for hundreds of years: fishing Landing a fish, just like landing a customer, requires strategy and know-how if you’re going to come home successful. Here are some ways to land the catch of the day. 1. Know what you’re after In fishing, you always use the best bait possible for the particular type of fish you’re after. So many times clients come to me and say, “I don’t have a target market”. They’re always wrong. A...
|
|
Pranav Jha
| Commented
| 1 year ago
|
|
Good One Namrata . Also the marketer has to keep in mind that every day is not Diwali & hence & many a times weather turns unfavourable for fishing . Its advisable to turn to different fishing ground or come another day with more resolve.
|
|
 |
Arindom Borah
| Commented
| 1 year ago
|
|
Hi Namrata, Sorry for the belated appreciation-that was a fantastic post, Here are a couple of other points, written in the same manner 11. Try to get exclusive fishing rights in that area. When you win over a new customer, you hold an advantage...
|
|
 |
Rathin Deb
| Commented
| 1 year ago
|
|
Excellent Namrata I think by this way others will close down since all the customer will visit you only. A very good write up. Thanks.
|
|
Insight: "Top Ways To Land More Customers..." deleted from your view.
Prev1NextShowing 1 - 5 of 5
Other knowledge matching "Consumer Engagement - The Next Big Thing!!" topic
|
Activity:
202 referals
,
3 votes,
196 views
|
|
|
|
Activity:
0 referals
,
2 comments,
125 views
|
|
10 things about good bosses Do you like your boss? Let's be honest, a majority of employees will definitely come with a negative answer to this question. Yes, bosses are not always there to be liked. But is there any fun being a boss who is not respected or ineffective at managing staff? Of course not, so let's have a look at what it takes to be a good boss. Below are 10 things that bosses can do to guarantee that their subordinates and co-workers will respect them. 1. Praise the staff in public, correct them in private Good bosses know it very well that praising and encouraging the staff is the key to have a positive atmosphere within the office and it helps to bring the best in them. If someone does something well, a good boss should recognize them for their efforts. People need to know when they are doing well and that they are appreciated. However, if someone is not doing so well, speak to them privately, instead of calling them out in front of a group. 2. Pay people what...
|
|
Activity:
529 referals
,
13 comments,
270 views
|
|
50 Things to do Before you Die Photo by Anne Froelisch 1. Set foot on each of the seven continents. Antarctica might seem like a tough one, but here’s how . Once you’ve reached all seven you can truly call yourself a world traveler. 2. Cross a country on a bicycle. A bicycle tour takes some planning , but it beats being separated from a country though a passenger-side window. 3. Ride something bigger than a horse. Trekking through the jungle on the back of a two story tall elephant will surely be something you remember forever. 4. Live like a local for a month. The experience of visiting native peoples will give you way more insight into another way of life than two years hopping from one backpacker ghetto to the next. 5. Visit a “real” blues bar in Chicago . What better way to leave music’s commercialism behind and find the soul of the blues? 6. Learn another language. This is definitely a weighty and time-consuming proposition, but there are plenty of resources...
|
|
|
Activity:
648 referals
,
10 comments,
379 views
|
|
Today i saw a post on yahoo : http://in.lifestyle.yahoo.com/10-ideal-habits-better-lifestyle-074012807.html The urban lifestyle that you lead comes at a cost. And it takes much more than your spending power. Most people caught in the urban trend of life lack a lot of things in their daily life, like time, freedom, peace and, most importantly, happiness. When your demanding lifestyle starts taking a toll on your mental, physical or emotional state of being, you know it's time for a change. We bring 10 small but ideal habits which can help you lead a better lifestyle . 1. Opt for juice over coffee Whether its a persistent migraine or lack of sleep or even a bad day at work, the urban man actually depends on coffee. Not everyone knows that the dependence is actually a bane and poses health hazards. Substitute your daily cup of coffee with a glass of fresh juice. It will not only bring a marked improvement in your health but might also reverse the ill-effects of your lifestyle on...
|
|
Activity:
9 referals
,
1 comments,
314 views
|
|
Day trading refers to the practice of buying and selling financial instruments within the same trading day such that all positions will usually (not necessarily always) be closed before the market close of the trading day. This is different from After-hours trading. Traders that participate in day trading are called day traders. Some of the more commonly day-traded financial instruments are stocks, stock options, currencies, and a host of futures contracts such as equity index futures, interest rate futures, and commodity futures. Day trading used to be the preserve of financial firms and professional investors and speculators. Many day traders are bank or investment firm employees working as specialists in equity investment and fund management. However, day trading has become increasingly popular among casual traders due to advances in technology, changes in legislation, and the popularity of the internet. First of all let me give you few tips that you must follow if you are going...
|
Leading Recruitment Firm
- Create a confidential Career Profile and Resume/C.V. online
- Get advice for planning their career and for marketing of experience and skills
- Maximize awareness of and access to the best career opportunities
Similar Topics
Brand can be at the centre of the consumer experience. So creating a Culture...
1 trends
, 3 debates
, 2 idea contests
, 2 question
With media becoming fragmented, engaging the consumer has become difficult....
1 insight
, 1 debates
, 2 question
Share examples of how a intution can play a prominent role in consumer...
1 idea contests
, 1 question
Share insights on the innovative ways to use mobile to drive brand...
1 debates
, 1 idea contests
The rural markets as highly untapped potential emphasizes the need to...
1 insight
, 4 debates
, 7 idea contests
, 3 question
Sponsored Jobs
