CRM Lessons Learned
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crm implementation, crm consulting, crm siebel, crm solutions, customer relationship management, Seibel, crm software, oracle crm, crm,
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CRM (Customer Relationship Management) is the most common used strategy to improve business productivity. CRM softwares are widely used by all types of industries. Every business owner who works on CRM would have known how benefitial it is to have a CRM in place to cover all business processes. But the question here is, can small businesses also invest on CRM package. Definitely yes. As small business is where the actual Sales marketing needs to be more concentrated on. You need to put the right strategy to get more customers as well as maintain the existing ones. For this you would definitely need a system where everything can be maintained and tracked rather than manually doing it. CRM so...
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This is an ‘untold story’ from Mahabharat, published in a Sanskrit Magazine, many years ago. My father used to read it out to me and translate into my mother tongue. It goes like this: Duryodhan is lying in the battle field, awaiting death, badly bruised by the wounds inflicted by Bhima. He kept his three fingers in a raised position and is unable to speak. All the efforts made by his men to understand the meaning proved to be futile. Seeing his plight Krishna approached him and said “I know what issues occupied your mind. I will address them”. He clarified that the issues are a) not building a fort around his capital city, b) not persuading Vidur to participate in the battle c) not making Aswathama as commander-in-chief after the death of Dronacharya. Krishna explained further that (a) Assuming that you built a fort, I would have asked Nakul to mount the horse and destroy the fort, (b) If you succeeded in persuading Vidur to participate in the battle, I would have...
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