Posted in Community :
Banking & Insurance Professionals |
ICICI Bank |
Corporate & Business Banking |
13 more ...
Customer penetration strategies by Retail Banks
Tags :
retail banks,largest retail banks,investment banking,top retail bank,customer value,customer segmentation strategies
Industry :
Banking, Banking
Functional Area : Product Development, Product Development |
|
|
Follow this Topic |
more actions >>
|
About "Customer penetration strategies by Retail Banks" topic:
Retail banks have developed complex IT
infrastructures which aren't always suitable to meet new demands in the
changing competitive environment Developing a seamless multi-channel experience for customers requires a fully integrated infrastructure.This transition to a customer-centric,
multi-channel approach requires a development where institutions must
move to a more flexible and streamlined integration architecture if
they are to remain competitive.So Let's discuss what are the strategies adopted by retail banks to lure customers towards them.
1 insight
, 1 debates
, 5 idea contests
, 2 question
on topic: "Customer penetration strategies by Retail Banks"
Prev1NextShowing 1 - 9 of 9
|
(rate this)
|
The biggest issue banks are facing is the lack of loyalty from its current clients. Present-day customers will shop around and find the best price to do their personal banking, loans, credit cards, a...
 |
pawan tetrawal
| Answered
| 1 year ago
|
|
Yes it can be achieved by retail banks also !
|
|
 |
Suryanarayan Murthy
| Answered
| 1 year ago
|
|
I know an AGM of a Bank, who remembers nearly 2000 customers by name and wishes them, sometimes come out of cabin to help them. This personal touch, help retains the clients. My Director, an American went to see him and after 4 hours of...
|
|
 |
G.Srinivasan
| Answered
| 2 years ago
|
|
Yes, by all means. One great disadvantage with so called "new generation banks" is that most of the staff in the bank do not know about the customer profile. In absence of this, they go about marketing their products which their superiors wants...
|
|
Answer: "Can Customer Loyalty be achieved by Retail Banks?" deleted from your view.
|
(rate this)
|
Your savings bank account can earn you more interest now. The Reserve Bank of India (RBI) has issued a directive in its policy document that will change the way interest is paid on the minimum amount present in a savings bank account each day. At present, the interest (3.5 per cent per annum) is calculated on the minimum balance held in the account from the 10th of each month to the last day of that month. So, if a bank customer has Rs 1 lakh in his savings account one day and then Rs 100 another day, the minimum balance taken for calculation of interest in the period would be Rs 100. But, from April 1, 2010, the interest paid on the savings account will be on the daily minimum balance. In ...
 |
Ankit Goel
| Commented
| 1 year ago
|
|
This is a very good dicesion of RBI in favore of customers who are having saving accounts in banks.
|
|
 |
yogesh deshpande
| Commented
| 1 year ago
|
|
Wow whaat a great news, thanks for the same. it will also help people save with the banks. and in turn banks will have more money for rotation.
|
|
 |
Swati Raut
| Commented
| 2 years ago
|
|
This is really a good decision taken by Reserve bank of India.This will definitely motivate people to hold more money in their savings bank accounts.
|
|
Insight: "Earn Daily Interest on your Savings A/C" deleted from your view.
|
(rate this)
|
1
understand the needs of customer
2
Fully integrated sales planning
 |
Pragya Kothari
| Supported idea
"understand the needs of customer"
| 3 years ago
|
|
I agree with atul,to build stronger customer loyalty, banks need improved customer knowledge to develop products and deliver services targetted at specific market segments; resulting in more, direct marketing,sales and service tactics.
|
|
|
|
atul mokashi
| Added idea
"understand the needs of customer"
| 3 years ago
|
|
Helping and solving the problem of customer effectively u can create good relation or contacts with customer.Befor u say No u have to understand his needs .if you not able to solve his problem still u try for him it will get good result.
|
|
Ideate: " How to bring effective customer contact strategy in Retail banks??" deleted from your view.
|
(rate this)
|
1
Organised Service
2
Regular Team Meetings
|
|
Nidhi Agarwal
| Added idea
"Give Options, centralized services and above all Give them importance"
| 2 years ago
|
|
I beleive that the to achieve "customer Experiance" excellence you have to give your customers options. Ask him what he wants, how he wants and then plan your services accordingly. Thats the best way to meet customer expectations. I do that...
|
|
 |
vijayasaravanan
| Supported idea
"Organised Service"
| 3 years ago
|
|
The banks should try to minimise the time spent by the customers inside. This will definitely help.
|
|
 |
sujit Kumar
| Supported idea
"Organised Service"
| 2 years ago
|
|
Swati raut has given an excellent idea here. I fully support it.
|
|
Ideate: "How Retail Banks can achieve "Customer Experience" Excellence?" deleted from your view.
|
(rate this)
|
1
PMS for Retail Banks should be exhaustive.
2
Customer Service
|
|
G C Gharpure
| Added idea
"PMS for Retail Banks should be exhaustive."
| 2 years ago
|
|
The era of PSU banking though ended by Private banking, its autmost important that establishing oneself and retaining consistency will remain the key. Hence, the Performance Management for retail banking should ideally have focussed goals. It...
|
|
|
|
Swati Raut
| Added idea
"Job Rotation programs"
| 3 years ago
|
|
To not let your employees getting bored by doing the same work again again, employ Job Rotation programs to allow staff to experience different roles and a means to keep them engaged and retained so that they will always be charged enough and...
|
|
Ideate: "Performance Management Success Strategies for Retail Banks" deleted from your view.
|
(rate this)
|
1
Savings Habit and Conservative Nature of Indians...
2
Why Indian banks are more profitable though less functional
 |
Mathew Cherian
| Supported idea
"Why Indian banks are more profitable though less functional"
| 2 years ago
|
|
Also, when I say the citizen who seek high interst rate should never depend on it for long. When they are working before retirement they should join some pension plan so that they can plan up their retirement early. The only thing is governemt...
|
|
|
|
Mathew Cherian
| Added idea
"Why Indian banks are more profitable though less functional"
| 2 years ago
|
|
Indian banks are more profitable and get better customer satisfaction for many reasons. One about customer satisfaction since rarely Indian bank failures occur dre to their extreme risk aversion in lending and product prolieferation. Their bread...
|
|
|
|
Mathew Cherian
| Supported idea
"Why Indian banks are more profitable though less functional"
| 2 years ago
|
|
Also I mean Stake holder when I talk about Stock holder. There are many Stakeholders around a company and only one Stock holder. These are multiple missions. I am not sure whether we have succeeded in running our basic mission right yet.
|
|
Ideate: "Why Indian Banks are out performing their foreign counterparts?" deleted from your view.
Answer: "Do Indian economy decouple from west now?" deleted from your view.
|
(rate this)
|
|
BY CONVERTING N B F C IN TO BANKS WILL HELP THE ECONOMY
|
1
|
VS |
2
|
THE COMPETION WILL LEAD TO MORE PRODUCT INNVOTATION
|
 |
Anita Sawant
| Argues in support of
"THE COMPETION WILL LEAD TO MORE PRODUCT INNVOTATION"
| 2 years ago
|
|
Srinivas thanks for initiating a good debate. I my opinion allowing the NBFC will help in having more innovative products. Compared to the banking sector the non-banking are having good products which people are attracted most. So letting them...
|
|
 |
cmsrinivas
| Argues in support of
"BY CONVERTING N B F C IN TO BANKS WILL HELP THE ECONOMY"
| 2 years ago
|
|
IN INDIA THE PENETRATION OF BANS IS LOWER THAN DEVELOPED MARKETS SO STILL LOT OF SPACE FOR ...
|
|
 |
ASOKE KUSARI
| Argues in support of
"THE COMPETION WILL LEAD TO MORE PRODUCT INNVOTATION"
| 2 years ago
|
|
The Ministry of Finance and the Finance Minister appear directionless. Every now and then, throu IBA and RBI they are proposing "Mergers and Amalgamation" of existing Banks and now come up with 'such' proposal in the Budget 2010. In the past also...
|
|
Debate: "will allowing NBFC in banking is good for ecnomy " deleted from your view.
|
(rate this)
|
1
Promotional events
2
Sale Sale Sale
 |
anuradha gupta
| Added idea
"promotional event"
| 1 year ago
|
|
promotional events can only increase sale as more people become aware of it
|
|
|
|
R.Saseenthren
| Supported idea
"Sale Sale Sale"
| 1 year ago
|
|
Sale once we hang this Board in any show room than we know seasonal offers are coming in,always sales go with the seasonal New Year Sales,Christmas,Dipavallie,Thaipongal etc.this is ideal for Home appliances,Cloths, Electronics, also I noticed the...
|
|
 |
Alok Sharma
| Supported idea
"Promotional events"
| 3 years ago
|
|
There is nothing better then to engage the customer, keep doing some or other promotions, they can be price let, qty led or occassion led. just giving discount is not right option.
|
|
Ideate: " How to get more and more customers to your retail store ?" deleted from your view.
Prev1NextShowing 1 - 9 of 9
Other knowledge matching "Customer penetration strategies by Retail Banks" topic
|
Activity:
245 referals
,
17 comments,
262 views
|
|
If we analyse the nature of students' demand, what they want as customers are: Expert Teaching Quality Learning Resources Well-structured Courses Either Marketable Skills or a Strong Brand or even both Flexibility Fair Assessment The concept that that all learning can be made fun and easy is flawed. Although it should be interesting, the task is to teach skills. It is difficult to get away with poor quality teaching any longer. However, in the area of assessment, there is insufficient objectivity and discipline at present. There is a strong case that all assessment should be anonymous and conducted at arm’s length. WINNERS AND LOSERS There are however a number of areas of new demand which fundamentally represent good news for those in the education sector who can ride the wave in a clever way: the knowledge worker; business advice; the law; health; "edutainment"; financial planning. Not everyone can win. Among the winners in these changing conditions are likely to be: those who...
|
|
Activity:
1 referals
,
1 comments,
20 views
|
|
Recovery of its due has been a hectic exercise for the Banks in the absence of a special legislation. ‘Non-performing Assets’ were growing and a need was felt to reduce the ‘Non-performing Assets’ of the Banks drastically. As the recovery through Courts was a difficult exercise for the Banks, initially, a special legislation called ‘The Recovery of Debts due to Banks and Financial Institutions Act, 1993’ was enacted creating a Special Tribunal called ‘Debt Recovery Tribunal’. Under the Act, the Banks are entitled to approach the Tribunal by filing an ‘Original Application’ which is similar to filing a suit in Civil Court proceedings. However, unlike the ‘Civil Court’ which is supposed to follow the ‘Civil Procedure Code’, a special and simple procedure has been prescribed under ‘The Recovery of Debts due to Banks and Financial Institutions Act, 1993’. At the end of adjudication, the Tribunal is supposed to grant a certificate called ‘Recovery Certificate’ infavour of the Bank...
|
|
Activity:
1 referals
,
2 arguments,
309 views
|
|
MNC's should take in more freshers vs Do not take freshers
|
|
Activity:
1659 referals
,
5 comments,
175 views
|
|
Content marketing is undoubtedly one of the hot digital marketing terms of 2012, but there’s far more to identifying—and implementing—a successful content strategy than simply creating content. In fact, when considering the components of creating a content marketing strategy, writing is the easy part of the equation. In today’s increasingly crowded content marketplace, your brand needs to know how to not only create and implement a content strategy that will help you achieve your pre-determined goals, but also how to develop content that will also help you stand out in the stream. During a recent Marketing Cloud webinar, The Altimeter Group’s Charlene Li and Rebecca Lieb discussed “ Winning Content Marketing Strategies: Rebalance Your Organization to Deliver Effective Content .” At the centerpiece of the webinar was a recent study conducted by Rebecca with Zack Kirchner and Jaimy Szymanski. “ Content: The New Marketing Equation ” features input from 56 ecosystem...
|
|
Activity:
9 referals
,
1 comments,
314 views
|
|
Day trading refers to the practice of buying and selling financial instruments within the same trading day such that all positions will usually (not necessarily always) be closed before the market close of the trading day. This is different from After-hours trading. Traders that participate in day trading are called day traders. Some of the more commonly day-traded financial instruments are stocks, stock options, currencies, and a host of futures contracts such as equity index futures, interest rate futures, and commodity futures. Day trading used to be the preserve of financial firms and professional investors and speculators. Many day traders are bank or investment firm employees working as specialists in equity investment and fund management. However, day trading has become increasingly popular among casual traders due to advances in technology, changes in legislation, and the popularity of the internet. First of all let me give you few tips that you must follow if you are going...
|
Leading Training Company
- Create a confidential Career Profile and Resume/C.V. online
- Get advice for planning their career and for marketing of experience and skills
- Maximize awareness of and access to the best career opportunities
Similar Topics
As every market or industry which gives more emphasis on customer service...
1 insight
, 4 debates
Retaining customers is a critical key for banks to make the numbers work...
1 insight
, 4 debates
, 6 idea contests
, 2 question
The ever changing consumer needs, innovative financial products, mergers,...
2 insight
, 4 debates
, 5 idea contests
, 1 question
2 insight
, 10 debates
, 7 idea contests
Bank customers are mainly divided into an Internet banking segment and a...
2 debates
, 1 question
Sponsored Jobs
