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Customer Relationship Management Software for IT Sales
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CRM Software, CRM Software Tips, Sales Productivity, Sales Funnel, Sales Management, IT Sales, Sale IT, IT Selling, IT Marketing, Sales Marketing, Successful sales, Sales success, CRM, Sales Call, IT Services, Global Teams, IT Consulting, Offshoring, Outsourcing, Indian IT industry, IT Industry, Information Technology Industry, IT market, IT outsourcing, Outsourcing services, business process outsourcing, business outsourcing, IT consulting, BPO
Industry :
IT Services, Technology Consulting
Functional Area : Outsourcing, B2B Sales |
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About "Customer Relationship Management Software for IT Sales" topic:
Customer relationship management is a broadly recognized, widely-implemented strategy for managing and nurturing a company’s interactions with clients and sales prospects.As individual sales persons, we are quite adept at managing our sales process. We have been doing pretty well without any systems. So why do we need one? The simple answer: To grow your sales! You can drastically improve your sales performance. Not just tweak it, but take it to the next level! Lets us discuss everything related to Customer Relationship Management Software and IT sales.
1 trends
, 6 insight
, 6 debates
, 1 idea contests
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on topic: "Customer Relationship Management Software for IT Sales"
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This is one of my favorite articles....................... It's all about creating Moments of Magic! What is a Moment of Magic and where did it come from? In 1986 Jan Carlzon, the former president of Scandinavian Airlines wrote a book, Moments of Truth. In his book, Carlzon defines the moment of truth in business as this: “Anytime a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression.” From this simple concept, Jan Carlzon took an airline that was failing and turned it around to be one of the most respected airlines in the industry. Some examples of moments of truth in Jan Carlzon’s airline business are: when you call to make ...
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sheriff r mohideen
| Commented
| 1 year ago
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nice article.Much different topic but interesting Alka
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SB DIKSHIT
| Commented
| 3 years ago
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We follow AVAT HI HARSAT NAHIN NAINAN NAHIN SANEH---- DO U KNOW AND CAN COMPLETE IT.
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Devi Kaladeen
| Commented
| 3 years ago
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Nice article. My greatest moment of truth was boarding Air India from Heathrow Int. Airport and arriving at Indira Gandhi Int.Airport ..... got diplomatic treatment and hospitality was A+. The best was the tour to the Taj Mahal and being...
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Insight: "Moments of Truth, Misery and Magic" deleted from your view.
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New Customers
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Existing Customers
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Shiv Kumar
| Argues in support of
"Existing Customers"
| 3 years ago
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I fully support Srikanth here, statistically speaking, it is 7 times easier to maintain an existing client relation, than to tap a new one. It just makes a good business strategy to try to maintain as many existing clients as you can and...
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Makrand Bhave
| Argues in support of
"New Customers"
| 3 years ago
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Sales is an amazing mix of RETAINING OLD CUSTOMERS ADDING NEW! The ball game in Sales is to think and focus on HOW TO... 1. Increase the chances of old customers buying more 2. Increase the number of clients by adding more These directions...
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Srikanth Sakhumalla
| Argues in support of
"Existing Customers"
| 4 years ago
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Hi Folks, it's quite interesting to see that debates are still coming in through, let me quickly add one more dimension to this! In these tough times, you should really look forward to sell more broadly and deeply into existing accounts as...
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Debate: "Which is more important in case of IT sales new customers or existing?" deleted from your view.
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Debate: "suneel" deleted from your view.
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Over-Educated, Yet Under-Qualified? As we get going on the latest mini-bounce-back on what looks like an extremely long road to economic recovery, there is some good news: It looks like the tech sector may have a quicker—and higher— bounce than other industries. We’re finally getting some news that shows solid, sustained job growth in all areas of IT, including software development. Is this great news for you if you’re hiring coders but can’t pay them a lot yet, which might mean plucking fresh fruit off the college tree? Because I’ve been reading some worrisome stuff about the quality of education computer science grads are getting, and the heartburn it’s causing both the grads and potentia...
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Sairam. M
| Commented
| 1 year ago
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SEE, WHAT HAPPENS IS MAJORITY OF STUDENTS FINISH THEIR GRADUATION, BUT LAG BEHIND TO PUT THE SKILLS IN PRACTICALS EITHER SOFTWARE ENGINEERING OR SYSTEM ENGINEERING WHAT THEY LEARNT IN A COLLEGE. A STUDENT HAS TO BE IN CONTINUOUS TOUCH WHEN IT...
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Abhijit Anand Prabhudan
| Commented
| 1 year ago
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MBA graduates are similar also. As I have seen, these 'managers' just know to pass exams by cramming and are not able to grasp real management skills.
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Insight: "Over-Educated, Yet Under-Qualified?" deleted from your view.
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Yes
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0
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No
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kasi viswanathan
| Argues in support of
"Yes"
| 3 years ago
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Yes there are challenges, if Yes, please state valid reasons. if No, support it with valid assumptions
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Debate: "What are key risks in Siebel Upgrade" deleted from your view.
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Debate: "Please let me know if you have any opening for HR IT Recruiters.." deleted from your view.
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Yes
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1
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1
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No
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Sreenivas Dogiparthy
| Argues in support of
"No"
| 3 years ago
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Our's is a consumer oriented market. So long as the consumer is satisfied, the vendor will be successful. Ultimately the economy picks up. Customer satisfaction is important to be successful in business and cope with economy.
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ROMESH CHANDER
| Argues in support of
"Yes"
| 3 years ago
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THERE SHOULD be JUSTICE FOR THE PRODUCER WHETHER LABORERS OR MANUFACTURING INSTITUTIONS
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Debate: "TIME VALUE OF MONEY EFFECT THE ECONOMY OR THE CONSUMERS" deleted from your view.
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Can You Sell Without Lying? 12:30 PM Monday August 10, 2009 by Clif Reichard A lot of managers believe that in sales, you can't be completely honest and still be successful. Are they right? I'll try to give you a completely honest answer. But first, consider how this pervasive belief has colored corporate activity for decades and decades. As Theodore Levitt put it in one of Harvard Business Review 's best known and most quoted articles: 'Selling concerns itself with the tricks and techniques of getting people to exchange their cash for your product. It is not concerned with the values that the exchange is all about.' Sales, he said in the 1960 article 'Marketing Myopia,' 'does not...view th...
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Makrand Bhave
| Commented
| 3 years ago
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More than lying, I am worried about the commitment. Sales people tend ot OVER COMMIT and OVER DELIVER just to get that order to complete the target and thats where things go haywire. Lying is subjective. It may get you some success but not all the...
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jitendra pal
| Commented
| 2 years ago
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it is difficult but possible
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Insight: "Can You Sell Without Lying?" deleted from your view.
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CRM
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5
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8
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Sales staff
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Akash khatri
| Argues in support of
"CRM"
| 2 years ago
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ya i also think that CRm is better and fast way to increase the customer satisfaction level. In service industry CRM play a big role. CRM is depend on industry.... its very good way to work.
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Abhishek Sinha
| Argues in support of
"Sales staff"
| 3 years ago
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Lets not take credit from CRM solution that nowadays it plays major role in any business vertical wherein it helps in decision making but in the end of the day it is your sales force which brings buisness for you. both have their own importance...
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Brajesh Sharma
| Argues in support of
"Sales staff"
| 4 years ago
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I am not against CRM but there are few things which needs to be kept in mind that even CRM could not be sold without sales force.
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Debate: "CRM and Sales staff" deleted from your view.
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Sreenivas Dogiparthy
| Answered
| 3 years ago
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Service. Quality service. Going one step ahead in proving a quality service which is value added to the customer. Satisfaction comes when they pay less and get more. getting in return can be in terms a product or service doesn't matter.
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Answer: "how you make satisfied customers from 90%dissatisfied very simply" deleted from your view.
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The word 'Push' has traditionally characterized FMCG sales systems in India. This is changing for the better in many ways. Sales in many companies like HLL, Marico and Colgate is secondary driven. Let me explain this to a reader who is new to sales jargons. Secondary driven basically means that retail orders to the distributor (secondary sale), which are a function of sales from the retail shelf(offtakes), determine the volume of primaries (billing from the company to the distributors - primary sale). In traditional sales systems the disproportionately high targets were driven by billing high volume of stocks to the distributors (primaries) without there being an adequate movement of stock from the distributor point to the trade (secondaries). This system worked as long as the brands has a demand (pull) that was proportionate to this loading. However in case of inadequate offtakes, this extra stock used to lie at the distributor point or die in the shelves of the retailer. In case...
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How IT cos hurt environment The machines that handle the world's computing tasks are also some of the planet's biggest polluters . Data centers, PCs, mobile phones and gaming consoles use electricity that frequently comes from coal-burning power plants or other sources of energy that give off high carbon emissions. The information and communication technology (ICT) industry in the US is on track to quadruple its consumption of electricity between 2009 and 2020, according to a study released today from the Institute for Sustainable and Applied Infodynamics (ISAID) in Singapore and Rice University in Houston, Texas . Unless electronics can be altered to become significantly more energy-efficient, the related carbon emissions from these products are set to grow as well, says the report. In the US carbon emissions related to tech products will grow from 72.95 megatons of carbon dioxide released in 2009 to 195.06 megatons released in 2020. About 6 per cent of the world's...
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Nicholas Carr's article "IT Doesn't Matter" (Harvard Business Review, May 2003) challenges the value proposition for IT. He argues that as companies become more dependent on IT for their day-to-day operations, so the emphasis switches to managing availability, reliability and security. As such, businesses should manage IT as a commodity. Do you subscribe to the Carr view? Do you align IT with the business in a purely supportive role? But innovations within IT continue to create possibilities and options for businesses that did not exist before. But where IT engages the business, pro actively and as an equal, companies will be able to continue to deliver strategic advantage through IT. The following will be useful in assessing the level of business engagement: - to whom does the IT function report in your business? For example, the Board (where the CIO/IT director is a Board member), the CEO (who has a business development focus), the COO (who has a business operations focus) or the...
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Free Style Marketing How many times have you been to a business conference that guided the world to sell things for free? Well, if you never heard about one, then you need to know about Nokia World 2007 Conference where Chris Anderson, Editor in Chief talks to the world referring to this. The campaign broke all the traditional rules of selling a service product. As per Chris, the new way to sell today has changed focus from the actual product to the complementary product or supporting product that could enhance the selling of original product. Chris talks about the new selling concept of 0 + 2 = 2 in contrary to the old concept of 1+1 = 2. Now, what the hell does he mean by this Maths..? Consider Company A that sells both - the products and the services on the same products. As per the traditional earning model Company A earned Rs 1 revenue from selling the product and Rs 1 revenue from the services on the product. The modern way of selling sacrifices the revenue on product to earn...
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Most IT project evaluations are like the tail wagging the dog. They begin with IT strategy, rather than the goals of the business. In fact, IT strategy should be the third link in a chain that begins with business strategy, which in turn governs the product or service strategy, which then drives IT strategy. Lets understand this with a mid size CRM company Business strategy: Increase the customer base by 20 percent in the next year by providing increased functionality such as business operations analytics and executive dashboards. Product strategy: Develop an alliance with a business intelligence (BI) software company to add analytical capabilities to the CRM software. IT strategy: Create a new software platform that allows for easy integration with the BI software company and others. IT projects: Develop a Web services–based platform that offers universal data exchange and messaging between the CRM software and the BI software. While this hierarchy reveals whether IT projects...
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