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Customer Service & Relationship Management |
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customer service as a driver of retail banking growth
Tags :
customers, customer, customer service, customer management, customer support, retail banking, indian banks, bank, banks, banking, marketing, marketing services, marketing strategies,commercial bank,
Industry :
Banking
Functional Area : growth, business models |
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About "customer service as a driver of retail banking growth" topic:
As every market or industry which gives more emphasis on customer service than any other to retain its customers and attract new customers with varied customer service programme, so how will customer service be a driver of growth in the Retail banking industry..Let us have a discussion on this..
1 insight
, 4 debates
on topic: "customer service as a driver of retail banking growth"
Prev1NextShowing 1 - 5 of 5
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(rate this)
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Yes
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9
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8
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No
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prakashraj kumavat
| Argues in support of
"Yes"
| 2 years ago
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Banking Industry is becoming customers friendly for last few years. There different types of banks are prevailing in our country like commercial banks, schedule banks, co-operative banks etc. If we talk about few years back then there was...
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Abraham Paul
| Argues in support of
"No"
| 3 years ago
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Mr. Kameswar Rao, Banking is a business. You are very right in that. Heard the some bank's ad. "PURE BANKING, NOTHING ELSE" And according to your view it is "PURE BUSINESS AND NOTHING ELSE" Then why talk of any service. Those who have xyz's...
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Abraham Paul
| Argues in support of
"No"
| 3 years ago
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There were no charge for cheque books, for mail transfer to your account from any branch in the country, for cash credits to ones account from out station branch, for issue of bank statements, and low minimum balance for SB account.etc., Most...
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Debate: "Are the banking industries customer friendly?" deleted from your view.
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How does a retail bank innovate? Traditional innovation literature would suggest that organizations innovate by getting new and/or improved products to market. However, in a service, the product is the process. Thus, innovation in banking lies more in process and organizational changes than in new product development in a traditional sense. This paper reviews a multi-year research effort on innovation and efficiency in retail banking, and discusses both the means by which innovation occurs along with the factors that make one institution better than another in innovation. Implications of these results to the study of the broader service sector will be drawn as well. Innovation in banking is...
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Kundan Jyoti
| Commented
| 2 years ago
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Retaining customers is a critical key for ICICI to improve the numbers this year and time is running out fast. Retaining and deepening customer relationships in these difficult economic times for growth is very crucial for them
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Shan Gehlot
| Commented
| 3 years ago
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I think one should use more technology or integrate more IT into the banking business during a suituation like this, where banks today are really at a crossroads. And management is faced with increasing pressure from shareholders to determine...
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Venkatesh Iyer
| Commented
| 4 years ago
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Nice article. It really touches core of the issue and is very insightful. I agree with you that breaking down the wall between sales and customer service will improve customer experience. Another interesting question to consider is if this will...
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Insight: "Innovating Customer Service: Retail Banking’s New Frontier" deleted from your view.
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yes
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16
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28
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no
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J.Vinoth
| Argues in support of
"no"
| 2 years ago
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in my opinion marktng is not to make fool of somebody but to influence the coustomer to get impressed over the product or services.It's a brain game to invoke the greedy nature of the human
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Nikhil Sanjeev Panadare
| Argues in support of
"yes"
| 2 years ago
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not all.... customers are quite smart ,they can differetiate between good and bad product & they choose the best one
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Sunita Mohapatra
| Argues in support of
"no"
| 2 years ago
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No aditi its not about fooling but influencing them to buy the product. Marketing is an art of selling an product, many follow different strategy but at he end of the day everyone wants to sell their product....... So marketing is not fooling...
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Debate: "is marketing really making customer fool" deleted from your view.
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Multiplex attributes
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8
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0
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Warranted utility
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Mohammad Bakhsh
| Argues in support of
"Multiplex attributes"
| 1 year ago
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I am of the opinion the quality means durability,utility and after sales services and top of it texture and appearance.
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SHRIKANT MANOHAR DANKE
| Argues in support of
"Multiplex attributes"
| 1 year ago
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Yes Sir, it is very precisely said about quality. I support your views.
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Debate: "Quality" deleted from your view.
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Yes
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5
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7
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No
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Pradeep Gupta
| Argues in support of
"No"
| 1 year ago
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I agree with mr.kumavat the nationalize banks are not required no of employees. they required skilled and aggressive either by hiring or replacing
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prakashraj kumavat
| Argues in support of
"Yes"
| 1 year ago
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NO, Number of employees are not required in the Nationalize Banks but the existing numbers are required to be trained well so the customers services can be improved. As banking is in service industry so it is important to build relationship with...
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Kaushik Ghosh
| Argues in support of
"No"
| 1 year ago
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Firstly it matters whether the employees are efficient and skilled at par or not. I think non managerial employees are not at all efficient to handle critical and overlapping banking operations. Ironically they are always with the excuse of less...
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Debate: "Do nationalized banks need more employees to operate better?" deleted from your view.
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