Customer Service In Banks - A Growing Concern!!
Tags :
Banks, RBI, Indian Banks, Banks In India,Banking Sectors, Customer Services, Customer Staisfaction
Industry :
Banking
Functional Area : Customer Service, Customer Satisfaction |
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About "Customer Service In Banks - A Growing Concern!!" topic:
Customer Service in banking sector has now become a major concern. Both big & small banks are focusing on strengthening their relationships with customers & providing better services. The Institute of Customer Service publishes a customer satisfaction index twice a year. We survey over 26,000 consumers and we ask them about what really matters in terms of the delivery of customer service.
So it would’t be surprising, would it not, that given the economic challenges and the issues that the banking sectors actually had in the last 18 months, to see customer satisfaction levels fall.
What has been impacted, however, is reputation, and it’s increasingly important that the banking sector looks at this and how they can actually map both their reputation to the delivery in terms of the customer service experience.
So, lets discuss more on the concern concerning others....
So it would’t be surprising, would it not, that given the economic challenges and the issues that the banking sectors actually had in the last 18 months, to see customer satisfaction levels fall.
So, lets discuss more on the concern concerning others....
2 insight
, 9 debates
, 4 idea contests
on topic: "Customer Service In Banks - A Growing Concern!!"
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(rate this)
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1
Be customer friendly or perish
2
Grievance Redressal Mechanism
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Ram Krishan Rastogi
| Added idea
"Customer is king and he should be treated as a king.Banks should treat the customer as a friend and try to solve his entire prob"
| 1 year ago
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he should not be ignored at any time.He is obliging us to open a account with us We are not obliging him for opening his account
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Srinivasa Varrey
| Supported idea
"Grievance Redressal Mechanism"
| 2 years ago
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There should be an independent body that registers a compliant from consumer. It should be entered to the system only if the bank didn't resolve the issue. This tracking system should be used to measure customer satisfaction for each bank. The...
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Ashish Charan Khaware
| Supported idea
"Be customer friendly or perish"
| 2 years ago
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Yes sir you are very right. What I think, if your customer will feel easy in your office and with your services then it is possible to handle all the queries of your customers. If you are friendly with your customer, he/she can be with you for a...
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Ideate: "RBI tells banks to improve its service to customers!!" deleted from your view.
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(rate this)
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1
Cards based systems
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Electronic funds transfer systems
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SHRIKANT MANOHAR DANKE
| Supported idea
"Electronic funds transfer systems"
| 1 year ago
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Yes, it is needed badly by customers.
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Sridhar S
| Added idea
"Push payment mobile system..."
| 1 year ago
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The usage of mobile phones is growing high in the market place and it is used by all categories of people. With proper regulations, banks can offer their customers with ‘PUSH PAYMENT FACILITY’ similar to push talk feature.
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Suraj kumar
| Supported idea
"Cards based systems"
| 2 years ago
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Yes, Card System is been so easy and less time consuming factor and it would reduce the paper work in the financial institute.
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Ideate: "What facilities can banks give to customers for payments ?" deleted from your view.
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(rate this)
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No, They aren't
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3
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VS |
5
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Yes, They are
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anuragini raj sinha
| Argues in support of
"No, They aren't"
| 1 year ago
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private sectors bank are capturing the market by providing their extraordinary facilities specially to the middle class. 1. providing 0% interest. 2.special attention to customer(like-dedicated employees to the customer. 3.variety of product and...
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HAREENDRAN KOLOTH VEETTIL
| Argues in support of
"Yes, They are"
| 1 year ago
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IF YOU FIND ANYONE NOT RESPONDING TO YOU IN A PSU BANK, REPORT TO COMPLAINT CELL, REMEDIAL MEASURES ARE IMMEDIATELY TAKEN AND OFCOURSE YOU HAVEN'T SEEN PSU BANKS OF LATE, THAT'S WHY THIS OPINION.
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Debate: "Do public sector banks are trustworthy & more customer convenient than private sector banks" deleted from your view.
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(rate this)
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Customer Services in PSU banks really on changing mode
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19
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VS |
10
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PSU banks will never change
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Srinivas suravajhala
| Argues in support of
"Customer Services in PSU banks really on changing mode"
| 1 year ago
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The services being offered by banks are on increase. We cant consider this as improvement in customer service, it is only an increased horizon of services.
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sudipta saha
| Argues in support of
"PSU banks will never change"
| 1 year ago
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psu banks will never change...where in this world customer service and satisfaction matters more than others on that same time psu's dont bother about customer service only...because emplyoees knows that no one is going to fire them..they think...
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Anita Sawant
| Argues in support of
"PSU banks will never change"
| 2 years ago
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I don't think they will change, because they are used to it and they are more concerned abt them than the customers. This is because of job security and improper monitoring by the top level. So some strict policies should be introduced to improve...
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Debate: "Improved Customer Services in Banks - Mainly Public Sector" deleted from your view.
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(rate this)
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Yes
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5
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VS |
7
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No
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suresh patil
| Argues in support of
"Yes"
| 1 year ago
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YES INCRESE IN PRIVATE BANK HDFC BECAUSE SERVICES GIVEN TO ALL CUSTOMER IN TIME LIMIT. ALL BANK ARE UNDERTAKEN IN RBI
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Jaygopal Raghavan
| Argues in support of
"No"
| 1 year ago
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It is just not enough to train your staff - you will have to look at what kind of staff you have. An ageing staff in a public sector bank handling customers in a similar fashion for years cant suddenly be expected to change their attitude...
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Sonali Sarkar
| Argues in support of
"No"
| 1 year ago
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Sir can you please give a broader view through your experience that how are banks with bigger customer base grow better? HDFC bank started with only one branch and it took very less time to establish into what it is today. The customer base has...
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Debate: "Do Banks having bigger customer base grow better than new private bank?" deleted from your view.
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(rate this)
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1
HR department in banking sector is weak
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Sales Oriented
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SHRIKANT MANOHAR DANKE
| Supported idea
"HR department in banking sector is weak"
| 1 year ago
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It may be one of the reason, for high attrition rate in banking for India.
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parth parikh parikh
| Supported idea
"Sales Oriented"
| 1 year ago
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As a person working in MNC bank I completely agree to himadri.. in banking sector and that too in MNC banks the only way to have a decent career path is to have a cv with a minimum of 5 years sales exposure.... and sales includes just mf's and...
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Himadri Shekhar Bhattacharjee
| Supported idea
"HR department in banking sector is weak"
| 1 year ago
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I fully support this view point. One of the main reasons for rising attrition rates in Indian Bankingr(mostly PSU banks), is extremely bad HR management. People are treated with disdain and senior officials like circle heads throws all sorts of...
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Ideate: "Why the attrition rate is high in Banking Sector in INDIA" deleted from your view.
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(rate this)
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Yes
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8
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VS |
0
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No
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Anita Sawant
| Argues in support of
"Yes"
| 1 year ago
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I agree with your points but I am not clear on what to debate since you have asked many questions. So put is more specific.... :)
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Ram Krishan Rastogi
| Argues in support of
"Yes"
| 1 year ago
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Consolidation of macro economy to Micro economy is necessary for developing the Indian economy specially rural economy
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Debate: "Consolidation Macro to Micro Economy in Indian Banking " deleted from your view.
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(rate this)
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Banking In India - Growing Future
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30
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VS |
1
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Banking In India - Downtrend
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Vipin Bhasin
| Argues in support of
"Banking In India - Growing Future"
| 1 year ago
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Although we have many complaints with approx. all the banks available in India but we also know the growing prospect of banking industry in India. And it is just because of strong system behind the banks. RBI plays major role to strengthen banks...
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Chandrasekar Iyer
| Argues in support of
"Banking In India - Growing Future"
| 1 year ago
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I suppose dats right mr satardu ure a very smart guy
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Debate: "Banking System In India - A growing Prospect" deleted from your view.
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(rate this)
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NON-PERFORMANCE ============ Non-performing loans are known as non-performing assets.The latter in its entirety has become a field of study requiring assetwise specialization to achieve profitability . The Reserve Bank of India , though prescribed THE KYC{KNOW YOUR CUSTOMER} NORMS in general , there is every need for a different set of KYB { KNOW YOUR BORROWER }NORMS. Warren Buffet says ' You can't have good contracts with bad people. ' If KYB stands for 'KNOW YOUR BAD PEOPLE' ? ' , KYC stands for ' KNOW YOUR GOOD PEOPLE'. An example : One Asst.Gen.Manager of Banking got killed in the process of recovery of a 'BAD LOAN' while o...
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Dr.R.SUDHAKAR RAO
| Commented
| 1 year ago
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Thanks for giving "Good" grade . Your collateral opinion constitutes " OBITER DICTUM ". As for Me, born, brought-up & educated in the FREE INDIA,to serve the Masters implies : " A CHILD IS THE FATHER OF A MAN ! Masters, Head-Masters , Station...
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Suryanarayan Murthy
| Commented
| 1 year ago
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Good Article.. As far as Deposit Banking and Borrower Banking is concerned, I think SBI is adopting more or less a similar policy by centralizing the Debt part. Managers in SBI and its associates have almost become deposit bankers. With regard to...
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Insight: "NON-PERFORMANCE " deleted from your view.
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(rate this)
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We need more facilities.
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11
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VS |
2
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We are satisfied.
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SHRIKANT MANOHAR DANKE
| Argues in support of
"We need more facilities."
| 1 year ago
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Demands are never ending. So some guidelines should be issued from RBI for these banks & review should be taken by third party from time to time.
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Repath Athyala
| Argues in support of
"We are satisfied."
| 1 year ago
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Dear all., This is my personal experience when I called on customer care call centre. She, after answering my call, is forcing me to listen to what she is trying to tell me... saying ALL THE EMPLOYEES HAVE SUBSCRIBED.. why not you.. to which I...
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Vipin Bhasin
| Argues in support of
"We need more facilities."
| 2 years ago
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As per my view human being can't satisfy with service sector. Even we are receiving too many advance facilities from banks as comparison to 10-20year back i.e. net banking, phone banking, Atm , credit cards, CBS branches and so on... but still we...
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Debate: "Are we satisfy with current customer services provided by Banks? " deleted from your view.
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