DNA of Customer Experience, How Emotions Drive Value
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emotions, customer service employment, jobs customer service, crm, customer services, customer service center, customer service work, customer service salary, call centre,
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IT Services
Functional Area : Consumer Sales |
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About "DNA of Customer Experience, How Emotions Drive Value" topic:
Good managers understand that the customer experience is the next competitive battleground and that emotions account for 50% of an experience.
Participate and discuss:
* How improving your Customer Experience provides considerable financial returns
* The emotions that increase customer short-term spending, and drive and destroy customer loyalty
* How to evoke these emotions in your customers
* How these emotions affect your Net Promoter Score and how to use them to improve it
* Why every organization has an Emotional Signature
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on topic: "DNA of Customer Experience, How Emotions Drive Value"
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Emotional intelligence, EI, can be defined differently by different people. For some, it is about being a 'nice guy', while others find it too hard to believe that even emotions can be intelligent. While different theories and researches have been undertaken to define EI, in layman's terms emotional intelligence is the ability to perceive emotions, to access and generate emotions so as to assist thought. In simple terms emotional intelligence is the ability to reason with, and about emotions; it combines feelings with thinking and vice versa. And at workplace, emotional intelligence defines a set of skills, or competencies, which provides HR professionals, managers, and any one in the world...
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Emotional intelligence (EQ - Emotional Quotient) Emotional Intelligence - EQ - is a relatively recent behavioural model, rising to prominence with Daniel Goleman's 1995 Book called 'Emotional Intelligence'. The early Emotional Intelligence theory was originally developed during the 1970s and 80s by the work and writings of psychologists Howard Gardner (Harvard), Peter Salovey (Yale) and John 'Jack' Mayer (New Hampshire). Emotional Intelligence is increasingly relevant to organizational development and developing people, because the EQ principles provide a new way to understand and assess people's behaviours, management styles, attitudes, interpersonal skills, and potential. Emotional Intel...
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Nikhil
| Commented
| 2 years ago
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Emotion Intelligence is actually form of logic; in essence, it is social and mental logic. Empathy and intrapersonal understanding may be other ways to put it. It allows for better control regarding one's own emotions, as well as having the...
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VINEET CHOPRA CHOPRA
| Commented
| 3 years ago
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A Handy piece of information for all of us. To complement this article, i would like to qoute a popular saying that "shout he conquers who conquers himself let him reach the sky".
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!manpreet $ingh
| Commented
| 3 years ago
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Beautiful....This new dimension is need of today for evry aspect of business......Thanku Varsha ji for updating me.....:)
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Insight: "Emotional intelligence (EQ)" deleted from your view.
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