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Enhancing Customer Experience in Automobile Industry
Tags :
Automobile Industry, Issues of automobile , Future of automobile industry, Automobile companies
Industry :
Automobile, Auto Ancillary
Functional Area : Growth, Autos |
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About "Enhancing Customer Experience in Automobile Industry" topic:
Today automobile industry are drawing into creative & innovative ideas in the desigining of vehicles because today people are too selective about their comfort in choosing vehicles.
But as though automobile industry is growing immensely, they are facing issues in important areas like logistics, customer experience, customer satisfaction etc..
Here under this topic let us discuss the various objectives & issues involved in automobile industry.
6 debates
, 7 idea contests
, 1 question
on topic: "Enhancing Customer Experience in Automobile Industry"
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1
360 KMPL BIKE, 60 KMPL CAR , 30 KMPL TRUCK
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R&D (Research)
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appan
| Added idea
"GLOBAL COOLING CER 10 BnT/Yr INV 700 Bn$...CC [-] 470 $/T_co2e"
| 3 years ago
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GLOBAL FUEL USED, SAVED TECHNOLOGY AUTOMOTIVE, RAIL, SHIP, FERRY, VLCC OIL Used 12 MnT/Day=4320 MnT/Yr. CO2e= 7500 MnT/Yr COAL Used 9 MnT/Day=3240 MnT/Yr. CO2e= 7500 MnT/Yr GLOBAL CO2e= 15 BnT/Yr….ANDY CO2e= 15/3= 5 BnT/Yr GLOBAL COOLING CER...
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appan
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"SINGLE AXLE..2 WHEELED.. CAR... TRUCK"
| 3 years ago
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NOW ALL CARS ARE 4 WHEELED ADDS TO ROLLING FRICTION AT WHEELS IF IT IS MADE TO RUN AS SINGLE AXLE 2 WHEELED POWER, STEERING ROLLING FRICTION IS REDUCED BY 50 % HENCE SPEED IS DOUBLED FOR SAME TON-HP DOUBLE KMPL FOR SAME FUEL/HOUR...
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Ideate: "What are the factors necessary to Revive the Automobile industry??? " deleted from your view.
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Debate: "hi...........i m nikunj,pursuing b.tech in mechnical.i want to know the importance of six months industrial training?" deleted from your view.
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1
Increase customer orientation & reduce innovation risk
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Sudhish Chatterjee
| Added idea
"Increase customer orientation & reduce innovation risk"
| 3 years ago
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I believe the Indian automobile industry has to be very professionalised further to achieve great heights. I think the industry has to increase customer orientation to a more effecient manner. They have to generate a diverse innovation product...
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Ideate: "Innovation management in Automobile Industry" deleted from your view.
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1
Lack of Effeciency in providing Customer Service
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Sonu Gurnani
| Supported idea
"Lack of Effeciency in providing Customer Service"
| 11 months ago
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i totally agree with u as every sales exe is busy in just completing with sales targets
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Sudhish Chatterjee
| Added idea
"Lack of Effeciency in providing Customer Service"
| 3 years ago
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To my opinion the automobile companies are lacking effeciency in providing good customer service because of not having a smooth relationship with the customers. They just keep a relation of a buyer seller which is not enough to satisfy the customers.
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Ideate: "Why is it hard to provide good Customer Service in Automotive Industry?" deleted from your view.
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Professional
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A Little Thanks Goes a Long Way
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Parag Arora
| Added idea
"A Little Thanks Goes a Long Way"
| 4 years ago
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Auto accessories make great customer gifts. An emergency kit can remind a customer that your dealership also offers auto service. Travel mugs, ice scrapers, and other car accessories keep your phone number in the right place when they need parts...
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Parag Arora
| Added idea
"Message "
| 4 years ago
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No prospect or customer should ever leave your place of business empty handed. If they do you missing an opportunity to build goodwill and advertise. There are tons of great, inexpensive promotional items that can boost your brand, put your phone...
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Ideate: "Why Image is so Important to the Automotive Customer?" deleted from your view.
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(rate this)
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Yes
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4
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8
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No
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Tata V.S. Kameswara Rao
| Argues in support of
"Yes"
| 3 years ago
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Merc or BMW are made for Indians ? Rolls ? But, some indians are using them better than else where. Good will be displayed in the show rooms or malls. If you want you buy it or be a window shopper. It's customer choice, merchant's opportunity.
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Kailash Sharma
| Argues in support of
"No"
| 3 years ago
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I don't think so. By seeing their price, I can definitely say, it cannot be afforded by Indian middle class customers. Also, these bikes won't be able to sustain Indian extreme conditions...
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Ramakrishna Ganji
| Argues in support of
"No"
| 4 years ago
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Such bikes in India are owned by only those who want to show off and nothing else. They can't enjoy the fun attached with these bikes. Indian roads are not meant for these bikes. Also the rules does not allow them to go beyond a certain limit.
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Debate: "Are bikes like R1, Hayabusa, made for Indian customers." deleted from your view.
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Yes
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5
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2
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No
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santosh kumar
| Argues in support of
"No"
| 3 years ago
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The indian customers have evolved now demand good quality products at affordable pricing. It is of less importance if it is Indian made or not.
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santosh kumar
| Argues in support of
"Yes"
| 3 years ago
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There has been an article that 22 % Americans would prefer to buy "Made in China" cars 11 % americans would prefer to buy " Made in India" cars. due to the recession volatility in fuel prices; the worldwide customers will now be looking our for...
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Kailash Sharma
| Argues in support of
"Yes"
| 4 years ago
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According to me it will work the entire car is built in India, and that to keeping in mind the preference of an Indian consumer and for the Indian bumpy roads, where the high end cars from these car makers fail miserably, so yes this Made-in-India...
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Debate: "To lure customers Car makers are coming out with Made-in-India tag: will it work??" deleted from your view.
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(rate this)
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1
Why Automatic Transmission is popular in india????
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Pricing
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AB Ahmad
| Supported idea
"David is 100% right"
| 1 year ago
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correction- MT is h/way cruise - AT is more suited for city driving
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AB Ahmad
| Supported idea
"David is 100% right"
| 1 year ago
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are u sure? AT actually makes driving easier and less taxing in such congestion.
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David
| Supported idea
"Why Automatic Transmission is popular in india????"
| 3 years ago
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The question should be the other way around. The way I see it, for car buyers in India, the 1st priority is fuel efficiency and then ownership costs neither of which is achieved with an A/T. With the chaotic traffic in most cities and messed up...
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Ideate: "Why are automatic transmission cars not popular in India?" deleted from your view.
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(rate this)
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1
Customer needs should be focused first
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Through effective communication systems
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Rajesh Agrawal
| Added idea
"Through effective communication systems"
| 3 years ago
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It refers to overall system of communication making so that processing of information be faster resulting in superior service satisfactions. Starting from process of Vehicle Booking for service till delivery after service it involves rather it...
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Kailash Sharma
| Added idea
"Customer needs should be focused first"
| 3 years ago
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Firstly, a well defined communication channel should be built between customers, manufacturers and dealers. I think the automotive firms customer service must determine what customers want and use this information by implementing customer...
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malikireddy
| Supported idea
"Customer needs should be focused first"
| 3 years ago
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"courteous service by well-trained employees" The dealer should and is acutally a company representative in eyes or minds of customer , so the loyalty and genuiness of the matter should be explained to the customer. In present scenario , the...
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Ideate: "How customer service of automotive firms or dealers should operate?" deleted from your view.
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(rate this)
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New trends
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Mechanical Control systems also known as Mechatronics.
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Mani Kant Mishra
| Added idea
"Milege of 100 KMPL"
| 3 years ago
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Just by introducing Solar enery along with petrol, effective use of air flow motion of car we can touch 100 KMPL in cars on highways. All we need to see is transmission system.
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santosh kumar
| Added idea
"Segmentation of market"
| 3 years ago
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THe automobile market has got further segmented into B-, B+, C- C+. The demand of lower end B C segment cars have seen a decline whereas the upper segment in B C have seen spurt in sales. THe customer needs are shifting towards more luxury, power...
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Ideate: "What technological trends one can see in automobile industry ?" deleted from your view.
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Don’t forget the power of POSTCARDS. Often that is all you need to get the basic message across, I read this line when I was new to retail, In the age of 21, I started my retail business with a very small loan amount, one thing I was very much sure about was, as soon my retail will be popular in the area I will have too face heavy competitions. Retailers with more money, man power, better space, and better in everything will soon grow for competition, So from the very first day we concentrated on customer relationship, and as I told you I read this line in a book and Implemented the policy, we started collecting the data of the customer and tried to write them before every season, In the beginning as we had lack of money I my self use to write it, it use to take four nights sitting but we use to do it manually to save money, our writing by hand was to save money but it gave a very good message to customer and we had excellent response from their side. This I...
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