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How Telecom Providers Can Improve Their Customer Acquisition ...

Tags : telecommunication, telecom, customers, acquire, telecom customer base, telecoms customer service, telecommunications customers, telecom customer care, telecom customers, telecom customer service
Industry : Telecom/ISP
Functional Area : Business Processes
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About "How Telecom Providers Can Improve Their Customer Acquisition ..." topic:

Acquiring customers is critical to the financial success of your business. Many companies take the decision to land-grab customers in order to secure new business, however a more sustainable approach is to strategically determine what type of customer best suits your business needs. This more strategic approach will guarantee you are able to engage high quality, profitable customers.

So let us discuus here the various ways in which a telecom company can aquire customers..

2 trends , 6 insight , 9 debates , 6 idea contests , 6 question on topic: "How Telecom Providers Can Improve Their Customer Acquisition ..."
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(rate this)
1 Make products Available, Accessible and Affordable.
2 Venture into Rural Areas
By : Dayanand Deshpande
balaji mahesh krishnan  |  Supported idea  "Make products Available, Accessible and Affordable."  |  4 years ago
Agreed to all of this one of most basic to all these is relationship marketing we need to embark upon in order to encash upon the situation.
P. Abraham Paul  |  Added idea  "Make products Available, Accessible and Affordable."  |  4 years ago
For any business to succeed, it is necessary to make Available simple  Products, that are Easily Accessible and  Generally Affordable to the common mass. In mid 95' when Mobile service started in India, I happened to be the Head of Switching in ...
Sonal Singh  |  Supported idea  "Make products Available, Accessible and Affordable."  |  4 years ago
I also agree to Mr. Paul, making products available, accessible and affordable will solve the problems of the telecos. But after doing this I would suggest marketing because people should also be aware of what is the best and cheapest in the market.
 
 
Ideate: "What Telecom Providers should do to improve their Customer Acquisition Process?" deleted from your view.
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The Indian telecom landscape has today emerged as one of the most dynamic business segments in the country. The last five years, in particular, have witnessed a plethora of changes resulting in what ...
By : Radha Sundaram
Shailesh  |  Answered  |  4 years ago
I agree with Mr. Makrand Bhave  about his opinion but before that again the question comes of basic things for which we are looking at telecom companies. Now a days in the race of giving more to the customer telecom companies are forgetting about...
Makrand Bhave  |  Answered  |  4 years ago
It has to now do with the WOW factor!! After some amazing communication, glossy emotional ads and even some that are funny, I think the consumer needs to be WOWed! That could be by way of VAS, cost cuts or time plans or maybe even an offer that...
Viktor Stephen  |  Answered  |  4 years ago
Differentiate from competitors and add value to the customer. Instead of offering generic services, innovate to offer customized services.
 
 
Answer: "What strategies a telecom service provider should adopt to retain its customers.?" deleted from your view.
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New telecom operators are facing rough weather in the world’s fastest-growing telecom market. New entrants like Telenor-Unitech, Swan Telecom and Videocon’s Datacom are facing challenges related to b...
By : Abhinav Garg
deepak kala  |  Answered  |  4 years ago
well i dont think they are thinking of making profits rite away.... 1.with due course of time and 4g services rolling out these companies can hope to capitalize on the broadband market 2.these companies would surely make profit if they invest...
 
 
Answer: "When will the new telcos achieve break even in such a tough competition..??" deleted from your view.
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Hello friends This topic is having discussion related to strategies and methodologies to acquire customers... But does it work every time..I think their is a saturation point in every field, then arises the need for INNOVATION. Here is a small story on innovation and creativity of a group of youngsters. I came across this when I was searching for something a gap in telecom industry which could be identified as a target for moving ahead.. Please go through it ... It is worth reading.. Innovation is the secret of their success. They believe a simple idea can transform lives. They dream big and are passionate about their goals. . . Meet the young, ambitious, intelligent and enterprising archit...
By : Sonal Singh
Sunil Kumar Shrivastava  |  Commented  |  4 years ago
THANK TO YOU FOR NICE LINK & INNOVATIVE ARTICLE. I AM GLADE TO HAVE A PART OF SUCH HIDDEN GREAT PERSONALITIES OF INDIA. WE TOO CAN DO ANY THING IN LIFE NOTHING IS IMPOSSIBLE(1 AM POSSIBLE) REGARDS TO ALL
VVS Satyanarayana  |  Commented  |  4 years ago
First of all, thanks for a nice and innovating article. I would be glad to receive further more ....
 
 
Insight: "The amazing SLOKA Telecom story" deleted from your view.
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(rate this)
1 Improving the QOS
2 Effective Internet advertising
By : Shyamal Maity
Sameer Goel  |  Supported idea  "Improving the QOS"  |  4 years ago
Ya i agree with your point, along with Qos company should retain the customer by improving and updating their package.
Sameer Goel  |  Added idea  "Qos and customer friendly tarrif plans."  |  4 years ago
As per my view customer acquisition is a very important, and its a continuous process of making the product change according to the changing needs of the customers.We can increase customer retention rate by improving upon Qos.Also we have several...
 
 
Ideate: "How to reduce the cost of customer acquisition by the telecom companies?" deleted from your view.
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(rate this)
Yes 
18
VS
3
 No
By : Sonal Singh
P. Abraham Paul  |  Argues in support of  "Yes"  |  3 years ago
    Convergence is the key word. Convergence of systems, convergence of networks and then the convergence of end user devices. Not too far in the future, we will have common device in our home and office with TV, Computer and Phone, all rolled...
Manish K Jha  |  Argues in support of  "No"  |  4 years ago
Do Agree with the above statement
Sonal Singh  |  Argues in support of  "Yes"  |  4 years ago
I feel that IPTV will Revolutionise the Television world. It will change our lifestyles and allow us to be more interactive. As professionals say "Asia recorded the highest number of acceptance for it, compared to the developed countries. Of the...
 support: 
 
 
Debate: "Will IPTV revolutionise the Television world..??" deleted from your view.
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“Wi-Fi I/O” is newly launched by Zero G Wireless. It provides Wi-Fi connectivity for nearly any electronic device, the industry’s first Wi-Fi I/O consists of ZeroG’s ZG2100 single-chip Wi-Fi, pre-cer...
By : Sonal Singh
Bhushan Patil  |  Answered  |  4 years ago
The Best thing a Wi-Fi can do is, the user can access internet from anywhere within its range. The only problem with that is it cannot be used as soon as the power goes off.....
P. Abraham Paul  |  Answered  |  4 years ago
Dear Ms. Sonal Singh, Could you please elaborate the technology, and give some refence or link to access information on this over internet??
 
 
Answer: "What can be the pros and cons of “Wi-Fi I/O”?" deleted from your view.
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I was going through the news where I have read this article and thought of sharing it with all you guys. As per a report by Cellular Operators Association of India (COAI), the mobile subscriber base in India is expected to zoom to 893 million by 2012. This is a 150 million increase of what was projected earlier.The COAI's earlier estimates had shown that mobile user base will reach 743 million by 2012. The major reason stated for the increase is the huge adoption of the mobile services in the rural areas. India is now the second largest mobile market in the world after China, which has over 650 million subscribers, with India having 400 million mobile users. According to COAI's projection, ...
By : Radha Sundaram
Sonal Singh  |  Commented  |  4 years ago
I believe that the first thing that Telecom companies need to do is to make green mobile which I think will be the best thing that can happen to this industry...The amount of harmful radiations that mobile generates is enormous and it has severe...
 
 
Insight: "India to have 893 Million mobile users by 2012" deleted from your view.
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(rate this)
Yes 
10
VS
3
 No
By : Sonal Singh
hemanth kumar  |  Argues in support of  "Yes"  |  4 years ago
if, in the name of increasing competition, Trai were to reduce the already low interconnection charges, we fear it will hurt rural users even before networks can be rolled out for them. It has been shown that access to telecommunications can help...
Srinivasan  |  Argues in support of  "No"  |  4 years ago
We are a democratic country, we cannot restrict someone from doing business. We should have a policy for a better service delivery to the customer. If we there is competition in the market the smarter will provide a efficient service.
Inderpal Singh  |  Argues in support of  "Yes"  |  4 years ago
Yes, I guess there is justification in the move. The spectrum is limited, the lines are crowded, most networks get jammed at the slightest increase in traffic. Unless spectrum is increased there is no point in increasing players in the telecom...
 support: 
 
 
Debate: "Is Govt. justified in saying no to new telecom licences in a crowded market?" deleted from your view.
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(rate this)
Yes 
1
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2
 No
By : Sonal Singh
Jay Makwana  |  Argues in support of  "No"  |  4 years ago
I agree with you Sonal..by opening up Telecom sector to foreign players our National companies will have to face more competition...which ultimately will mean price war and reduction in revenues for Indian companies... Customers would benefit...
hemanth kumar  |  Argues in support of  "Yes"  |  4 years ago
In a move that is set to impact all foreign carriers that offer long distance services in India, the Department of Telecom (DoT) has deferred plans to do away with the double taxation structure that these international carriers are subjected to here.
 support: 
 
 
Debate: "Should the DoT do away with the double tax system for the foreign telcos?" deleted from your view.
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Other knowledge matching "How Telecom Providers Can Improve Their Customer Acquisition ..." topic
Posted by: vinay belurkar
Activity: 8 referals , 3 comments, 1446 views  
What are the rates charged by Indian BPOs for Telemarketing (outbound) to US? Anywhere from $9-12/hour. The login hours is anywhere between 6.5 to 7.5 hrs excluding lunch tea breaks. In more than 95% of the projects the billing is by login hours and not man month basis. Billing is based on a base rate plus incentive for achieving the target which will give you anywhere between $9 to $12 per hr. $12 is probably the best case scenario.
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