	Dayanand Deshpande \| Added idea "Empowers Customer service representative" \| 3 years ago
	As said by Mr.Kumar that CRM holds information about the customer. CRM solution can offers Customer service representative details about the customer, he can review an entire account history to receive the context they need for making challenging...

	Dayanand Deshpande \| Supported idea "Personalized services to the cusotmers" \| 3 years ago
	I do agree with you, Eg: Mr.A purchases PS3 from "Mall Y" for his son, with nfs undercover game (he knows his son is crazy about racing game). After a year a new nfs game is released, one of the representative will contact Mr.A recommending him...

Ideate: "How CRM solutions can help organisation grow and maintain customer loyalty?" deleted from your view.

Project Management the Agile way...means quicker ROI

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Agile is mature enough

Agile is still developing

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	Venkat Potineni \| Argues in support of "Agile is mature enough " \| 2 years ago
	It can be implemented in almost all areas unlike more confine to Outsourceing as it's the practice untill work get done.

	Suhas Chitade \| Argues in support of "Agile is still developing" \| 2 years ago
	Well, Agile can be worked out in outsourced environmet. However as per my understanding it will be difficult to implement when you have trans national teams mainly due to time differences.

	Qazi Irfan Mustafa \| Argues in support of "Agile is mature enough " \| 3 years ago
	If one gives it a though, agile methodologies have always been there, just that they have been discouraged, besides they did not have a name and identity. There was a good reason to discourage them in past but the reasons faded away and people...

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Tipping point calculation

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Yes

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	Amit Madhav \| Argues in support of "Yes" \| 3 years ago
	It is like the testing the level where people can purchase the product. It depends on the segment whom you are targeting to. Consider the Levi's case where people are ready to pay Rs2000 for a denim jeans but the same trouser when tagged with...

	Jagbir Singh \| Argues in support of "No" \| 3 years ago
	I think the word brand loyalty does not exist and secondly to what level you are going to stretch the customer to test once the realize then physical price would also be not paid by them.

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The Cost and Return (ROI) of Corporate Development

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1 Transformation of the Operating Dynamic of the company.

2 Strategic/Tactical change

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	Jagbir Singh \| Added idea "Transformation of the Operating Dynamic of the company. " \| 3 years ago
	Improving the operating dynamic, is quick. It focuses and mobilizes the company. It shows on the bottom line immediately - systemic improvements always do. And this provides the funds for further development. The ROI is measured in multiples. A...

	Amit Madhav \| Added idea "Strategic/Tactical change" \| 3 years ago
	Strategic/tactical change is one good step towards corporate development. One has to keep it mind that this takes time to implement and takes time to prove - the success rate is encouraging. Sometimes it can be expensive. The ROI (if any) is...

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ROIs on Social Marketing using Facebook

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There are real positive ROIs

Its only a branding excercise wil no real measurable ROI

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	Srihari Kolusu \| Argues in support of "There are real positive ROIs" \| 3 years ago
	In this Present times, internet revolution is going in superfast phase, every body is online now, most of the people are linked to social sites, sharing of knowledge is good and giving our own inputs makes the world know what we think and we can...

	Prasun Singhal \| Argues in support of "Its only a branding excercise wil no real measurable ROI" \| 3 years ago
	Vineet, first example is fine but second one still i have certain doubts, i feel measuring ROI from social media is difficult because how would you measure long term brand awareness just by being visible in social media channels? How do you know...

	Vineet Singh \| Argues in support of "There are real positive ROIs" \| 3 years ago
	I think there are real ROIs that can also be measured. Let me illustrate that using few scenarios 1. My friend buys a camera and shares his experience/review on facebook using an application created by camera company x. I too am interested in...

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ROI on CRM

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What was your experience with using a CRM program with your customers? Did the return on investment pay for the program plus increase overall growth?

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	Radhakrishna Marar \| Answered \| 4 years ago
	ROI depends on the reasons for the CRM implementation. Most organizations I have come across are doing this primarily for automating their internal processes, rather than being more customer focussed, no matter what vendors like Oracle or SAP alk...

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How to calculate ROI while adopting CRM?

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Please post the methodologies for calculating the ROI of CRM