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Implementing ITIL
Tags :
CMM, CMMI, PCMM, Six Sigma, IT, software, Quality assurance, Capability Maturity Model
Industry :
IT Services
Functional Area : Quality Management |
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About "Implementing ITIL" topic:
Practical, real-world ITIL configuration management from start to finish, the IT infrastructure library (ITIL) places the best practices in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management- the discipline of identifying, tracking, and controlling your IT environment's diverse components to gain accurate and timely information for better decision-making. So how will one impelment ITIL. Let us discuss everything on ITIL.
3 trends
, 2 insight
, 3 debates
, 1 question
on topic: "Implementing ITIL"
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First Know What is ITIL ??? ITIL is the abbreviation for the IT Infrastructure Library guideline that was developed by the OGC (Office of Governance Commerce) in Norwich (England) on behalf of the British government. Today, ITIL is the de-facto global standard in the area of Service Management, and contains a comprehensive and publicly available technical documentation for the planning, provision and support of IT services. The ITIL books thereby represent a Best Practice guideline for Service Management, in which the „ WHAT “, and not the „ HOW “, is described. The 'HOW' is to be coordinated and implemented according to the size, the internal culture and, above all, the requirements of on...
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Sourav Chatterjee
| Commented
| 3 years ago
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It is not the best practice.It is good practice in ITIL V3. Because there is always scope for improvement.It is not rigid.
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Piyal Gupta
| Commented
| 2 years ago
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ITIL when introduced was solely made for the in house IT operations, but ITIL when used as an outsourcing framework did not completely evolve to meet the requirements.
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Trends: "ITIL :Why implementations fail" deleted from your view.
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Yes
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No
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Ramdas Pawar
| Argues in support of
"No"
| 3 years ago
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Hello everyone... I have to agree with sourav... I believe ITIL never claimed to reduce the upfront costs - from the literature, it is quite clear that that add a layer of burden before you can start a project. There is no monetary benefit in...
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Rohit Khanna
| Argues in support of
"Yes"
| 3 years ago
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As ITIL can help IT department organize and manage many different disciplines using one comprehensive volume. The guidelines and best practices that are taught in the library, can save a tremendous amount of money once implemented.So ITIL is a...
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Debate: "ITIL is a cost effective process" deleted from your view.
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Yes
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No
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Sourav Chatterjee
| Argues in support of
"Yes"
| 3 years ago
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ITIL is more important because cost decreases from high value
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Atul Kumar
| Argues in support of
"Yes"
| 3 years ago
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ITIL provides the proper flowchart for any task to be executed and hence lots of areas to save cost with improved quality product and service.
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Debate: "ITIL" deleted from your view.
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ITIL -- the IT Infrastructure Library. The buzz is no longer new. Many organizations have moved past awareness of ITIL, and a significant number are looking to implement. They are left with the realization, however, that ITIL really is just a series of books. So they do some online research, pick up ITIL's Planning to Implement Service Management volume, and struggle with the 'how.' With the faith of a new convert, they seek to do everything by the book, and then recognize the challenges in obtaining upper management buy-in, effecting organizational change, and coordinating such a massive undertaking. Welcome to the real world. Presented below are our top five real-world challenges to impl...
Insight: "ITIL" deleted from your view.
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Top 10 Things Managers Should Know About Implementing ITIL Pink Elephant’s consultants help hundreds of organizations each year to implement ITIL best practices. Because of their vast experience and knowledge, our consultants are often asked about the best way to approach ITIL implementation projects. Here’s some general, high level guidance and important considerations. Number Ten: ITIL implementations need to be managed as a formal project. To be successful, a deliberate well-planned project management approach should be taken. It is best not to engage in ad hoc unconnected activities. Some key considerations include: Create an overall vision and strategy Assign a program / project manage...
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Abir Ghosh
| Answered
| 3 years ago
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ITIL is quite viable. Initially the cost might seem to be very high but it has got it's very strong advantages: 1) Best practices in IT service management documented (Based on real life experiences) 2) Strong emphasis on the Process Life Cycle 3)...
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Basab Nandi PMP®
| Answered
| 3 years ago
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Implementing ITIL based IMS to the level of maturity to reach ISO 20000 complaince practice it faithfully, needs ITSM Process Matuirty for the Organization, including, ways to correctly track inventories. The effort, involvement, consensus and...
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Answer: "What are the viability of Imlementing ITIL based IMS in India visavis cost?" deleted from your view.
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ITIL® V3 Managers Bridge Course The program is being conducted by EXIN ISEB accredited Training Provider with accredited Trainer as well as accredited courseware. About Us DIYmonde Solutions Inc ., Canada- an accredited courseware and training provider (ACP/ATP) – to deliver a variety of IT Service Management (ITSM) training solutions for IT and non IT professionals. We offer a full range of ITIL and ITSM training courses through a variety of flexible delivery options as per your needs. The international clients include Barclays Bank, UK; Bell Canada Inc; British Broadcasting Corporation (BBC); Cisco, USA; Hewlett Packard Ltd, UK; Hewlett-Packard Inc, USA; ITSM Academy Inc., USA; Oracle Cor...
Trends: "ITIL® V3 Managers Bridge Course" deleted from your view.
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Yes
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Satya Prakash Choudhary
| Argues in support of
"Yes"
| 2 years ago
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Why ITIL Help: 1) The most valued entry criteria working with a client. 2) An edge over others. 3) To know what phase of service you are in, How to retune the existing phase of serivce and ensuring to enter into the next phase with delivery of...
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Tony Kitson
| Argues in support of
"No"
| 2 years ago
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Agreed. ITIL alone won't provide excellent service - but it can provide a sound basis for improvement provided the enterprise manages the associated change process.
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sumitra dutta
| Argues in support of
"No"
| 2 years ago
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Most people overcomplicate the usage of ITIL. People who lack the experience in ITIL tend to implement it one discipline at a time, trying to make use of its implementation and make it simple. Anyone that has experience in implementing ITIL will...
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Debate: "why ITIL help" deleted from your view.
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Gestion de la capacite de service, un outil de gestion strategique Il faut considérer la technologie de l’information (IT) comme un ensemble de processus interconnectés, visant à fournir les services adéquats, au bon moment, au bon endroit et au meilleur coût. L’IT n’est plus aujourd’hui un centre de coût. En alignant l’IT au business, les entreprises peuvent gagner un avantage concurrentiel pour faire face à la turbulente crise économique, et ainsi devenir un centre de profit. Nous allons regarder l’un des processus ITIL qui peut vraiment aider votre entreprise à faire face aux changements brusques du marché: la gestion de la capacité. J‘aborde ici uniquement la gestion de la capacité, mai...
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Sundaresen
| Commented
| 2 years ago
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Hi Samir, I lost my english copy of this article. My next article will definetely be in English version. Sorry about that. I would be glad to answer your questions.
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Samir Das
| Commented
| 2 years ago
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Dear Mr. Sundaresen,the article you wrote on Managing service capacity is really very nice and informative. But It would be nice if you write it in English rather than in French. Not everybody in this platform knows French. Thanks for sharing this...
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Trends: "Gestion de la Capacité" deleted from your view.
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