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India's Knowledge Process Outsourcing (KPO) industry
Strategies in selecting and managing the right KPO service providers
Tags :
strategic issues, strategies, strategy, , business issues, service provider, management, business management, manageing business, business process outsourcing, process outsourcing, outsourcing,bpo, kpo, lpo, call center, software development, services,
Industry :
ITES/BPO/Customer service
Functional Area : outsourcing |
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About "Strategies in selecting and managing the right KPO service providers" topic:
Strategies in selecting and managing the right KPO service providers
1 insight
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on topic: "Strategies in selecting and managing the right KPO service providers"
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Quality of the Services
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Data Privacy
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Somanath Tripathy
| Supported idea
"Quality of the Services"
| 3 years ago
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yes somu, we must take little risk when choosing right KPO service company in terms of quality, capabilities to offer business continuity and disaster mitigations plans to take control of the situation when disaster strikes. Here i'm attaching...
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Krishan Lal
| Added idea
"Data Privacy"
| 3 years ago
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Data Privacy is the most important aspect of an outsourcing company. The KPO services provider should meet all the requirements to maintain data privacy and infrastructure security such as Access Control, Data Encryption, Firewalls and so forth....
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Ideate: "How to choose a right KPO Solutions provider in India? " deleted from your view.
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The growing importance for KPO services There is tremendous potential in the knowledge process outsourcing space. Only companies that have a strong pedigree, domain expertise, clear focus on the high-end space, a proactive solution orientation and a collaborative mindset will emerge as the winners The companies have to have a specific growth plan, and a strong sales team, without which, the smaller companies are bound to be under pressure to sell out to larger companies, who intend on expanding their portfolio by providing niche services. Identifying one of problem areas among the smaller players in the KPO field, Anil Kaul, ceo, Absolutdata says, Most companies in the field are set up wit...
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