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The Rise Of The New Consumer

Tags : customer, satisfaction, customer satisfaction, change management, commodities, market, change,commodity market
Industry : All Industries
Functional Area : Global Business, Quality Management, Logistics & Supply Chain
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About "The Rise Of The New Consumer " topic:

Earlier one used to pity commodity sellers. And were seen arguing what fun could there be selling something so unprocessed, unrefined and so basic. The rock stars were companies so dizzyingly smart and that packed so much extra value that they could charge the earth. It was the only way to be. But not any more. Last year, commodity companies those tortoise-like plodders of the corporate jungle — overtook their flashier, faster competitors.


http://www.insidesocal.com/tomhoffarth/customer-service.jpg

Though to be fair, the hares were not napping. In a bizarre twist to the tale, someone changed the route mid-way.The guys who did that were China and India. Consumer didn’t want anything expensive or state-of-the-art. They wanted goods and services with just enough features to keep them affordable & want them simple to use, also things that don’t guzzle electricity and oil, and are easy to repair. We want robust goods that can withstand our rugged conditions and then some.


http://goinganextramile.files.wordpress.com/2008/08/2customer-satisfaction.jpg

So let us have a discussion around this topic where we can see how the consumer is changing in this part of the world and also else where, and what companies can do to cater this new consumer who is having the large chunk of market.

5 debates , 1 idea contests on topic: "The Rise Of The New Consumer "
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(rate this)
Yes 
42
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16
 No
ojerumu ernest  |  Argues in support of  "Yes"  |  1 year ago
Value added is very important interm of retainment of old customers. These are part of the benefit the actual consumers derived in using the productCustomers are the king, they keep us in business. we do any thing to make our customers happy and...
VIJAYAN M  |  Argues in support of  "No"  |  1 year ago
Value Addition for any product should be looked in terms of retaining our existing consumer base..To gain new consumer, value addition might not be a right thing to concentrate. To gain profit you need to increase your customer base (existing +...
Meena Deshmukh  |  Argues in support of  "Yes"  |  2 years ago
In my opinion the old concept of value addition is no longer applicable for the customers of this  fast changing markets. Today companies have identified that if they follow old trends then of value addition then they will lose the game. Customer...
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Debate: "Is Value-add a thing of passe for consumers today?" deleted from your view.
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(rate this)
Yes 
7
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11
 No
Ravindra Sharma  |  Argues in support of  "Yes"  |  2 years ago
Thanks for invite Namrata, "Value for money" was never the word for spendthrift or over-profiteers. And value for money may as much be applicable in monopolistic and cut throat competition, yet difficult to see from pure economist's spectacle or...
ASOKE KUSARI  |  Argues in support of  "No"  |  2 years ago
Rabindra Nath Tagore, once wrote in lucid terms : "Oh poverty, U habe made me a nobel man ... ". Here, things have been made messy by use of jargons .... ! However, in the old story, a senior frog raised his head above water and said to the boys...
Mathew Cherian  |  Argues in support of  "No"  |  2 years ago
Sustainable? for whom? 40% above poeverty line? or for those 60% who cannot afford anything offered 'cos they don't have purchasing power or anything offered in the environment is too expensive for them to consume with what they earn? Problem in...
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Debate: "Today 'Poverty' Is Another Word For “Meaningful & Sustainable Living”" deleted from your view.
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1 Scope Of Trading
2 scope of trading
Mukul Sharma  |  Supported idea  "Scope Of Trading"  |  1 year ago
Commodity futures markets in theory are important for price discovery and covering of risk for farmers and traders. But in practicality there have been questions raised regarding the amount of manipulation and speculation in these markets and the...
NATTERAJA R. ARIKRISHNAN  |  Supported idea  "Scope Of Trading"  |  1 year ago
You are correct Ms.Purvi Ghose. Scope of Trading.
 
 
Ideate: "What are the issues in the commodity derivative market in India?" deleted from your view.
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Private label in Food  
2
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0
 Private label in Non Food
Christian Anews  |  Argues in support of  "Private label in Food "  |  2 years ago
Yes private label is one way to increase the margin. But it should not become a skimming strategy. Compared to fmcg, private label will work in food products because there is no standard price anywhere.........   
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Debate: "Private label - fmcg and food margins % in Indian Retail Industry." deleted from your view.
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Yes 
6
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1
 No
Jayant Vishnu  |  Argues in support of  "Yes"  |  2 years ago
I think so,...Today commodities have began flowing faster to a new destination. “Soft” commodities  go into food, and provide intermediate inputs (such as cotton and timber) into manufacturing. The demand for “hard” commodities (such as minerals...
SHRIKANT MANOHAR DANKE  |  Argues in support of  "Yes"  |  1 year ago
May be , but it depends on the future trends.
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Debate: "Will commodity market over-run other market segments in future?" deleted from your view.
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Yes 
1
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0
 No
sanjeeb kumar sahu  |  Argues in support of  "Yes"  |  2 years ago
i just wanted to know my friends view on this.
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Debate: "can one change from retail store operation to supply chain " deleted from your view.
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