Customer Service & Relationship Management |
IT Infrastructure- Network Security Solutions |
IT Professionals
Web & E-Commerce
Tags :
Web 2.0, ecommerce, e commerce, social, customer service employment, jobs customer service, crm, customer services, customer service center, customer service work, customer service salary, call centre,
Industry :
IT Services
Functional Area : Web 2.0 + |
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Many customer experiences begin on the web and almost every organization has a web site with the ultimate objectives to increase customer loyalty and company revenues. Additionally websites have proven that they can capture customer demand for products and services during economic downturns. These dynamics are powering the constant evolution of sites from sites that provide marketing, sales and services capabilities to ones that are customer destinations with and enticing customer experience powered by new web 2.0 social and technological capabilities. This topic will enable memers to evolve and improve their online customer experience strategy and leverage these new Web 2.0 social, business models and technological trends, and understand the technology providers in this market by sharing thoughts with each other.
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free
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paid
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jayant chawla
| Argues in support of
"free"
| 2 years ago
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This is portfolio of Jayant Chawla, graphic and web designer based in Chandigarh, India. I aspire to bring your ideas alive by providing innovative solutions ranging from personal/business websites to highly customized content management...
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SHRIKANT MANOHAR DANKE
| Argues in support of
"free"
| 2 years ago
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I don't understand the idea of debate. Shalle we approach Mr. Jayant for web designing jobs ? Please explain!
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Anna George
| Added idea
"SEO & Social Media Marketing"
| 1 year ago
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A mix of SEO, PPC and Social Media Marketing would do your job perfectly. We at Nichepro Technologies are equipped with 75 marketing pioneers who have proved their talent in the field of SEO, Social Media Marketing & PPC. In case of assistance in...
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Manish Chauhan
| Added idea
"No duplicacy in terms of what you are advertising and what you are offering"
| 3 years ago
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We could increase online sales by increasing trust level among our customers. But now the question comes, how one can do that. The answer is quite simple, it starts with the product you are offering, if the quality of product is same as...
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Bhushan Patil
| Supported idea
"Communication, Collaboration & Interaction"
| 4 years ago
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I completely agree with Mr.Aditya. Web 2.0 should be used to facilitate communication, secure information sharing, interoperability, and collaboration on the world wide web. Web 2.0 concepts have led to the development and evolution of web-based...
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aditya ghare
| Added idea
"Communication, Collaboration & Interaction"
| 4 years ago
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The concept of the web has misinterpreted by those who promote the web estate as a virtual hoarding, for displaying the corporate profile. It is meant for communication, collaboration, information sharing and interaction. Utilizing it for...
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Wim Vincken
| Supported idea
"Communication, Collaboration & Interaction"
| 2 years ago
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Exactly, communication, collaboration, information sharing and interaction, as stated above. Let me translate this to normal English. That means, Ladies and Gentlemen company owners and senior managers, that you need to stop being passive and...
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DrBaskar
| Added idea
"WEB2.0 is already changing the business space"
| 3 years ago
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What computers are today for the world ,internet will become an irresistible force in future.People will slowly overwrite computer applications replacing with internet applications
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Rajeev Sachdeva
| Added idea
" Lowering the Barriers to participation"
| 4 years ago
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Now customers can directly interact and put there views so that the firms will have a good idea about what they want. Smart businesses can see this opportunities and can willingly take risks.
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parwati singari
| Commented
| 3 years ago
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thanks for the sharing, by the way I actually take sessions for the BBA and MBA students on personal hygiene, including how to choose the right deo.
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Arihant Prasad.D.
| Commented
| 3 years ago
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Alka all the points you mentioned are true, but we have to keep in mind that we can't judge a person just by first impression. best example is a tree. during summer season we hardly find any leaves/fruits/flowers, during winter we find...
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Devi Kaladeen
| Commented
| 3 years ago
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The first impression always counts. No doubt about that. Thanks for sharing.
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Anna George
| Added idea
"Come up with offers and make it a customer friendly platform"
| 1 year ago
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Customers would encourage ecommerce if they can buy the things via internet at a price cheaper than the market price. Also the page should be customer friendly. Regards, Anna George. Web Analyst. Nichepro Technologies. Bangalore....
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Devadas Krishnan
| Added idea
"A host of things"
| 3 years ago
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Like most of you had mentioned but not restricting to.. IMHO the key must-dos are 1. Site Attractiveness (design and UI) 2. Navigability (design and UI) 3. Security 4. Transparency and detailing(to the customer) 5. Site Availability (uptime and...
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Tech
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Hitesh Chhatralia
| Argues in support of
"Tech"
| 2 years ago
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Imagine a world without technology and think where you stand and what can you do for earning your bread and butter..?
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Activity:
240 referals
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8 comments,
179 views
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Indsoft Systems Pvt Ltd Indsoft: Web Hosting Company offering Dedicated Web Hosting Services in India. Founded in 1998, Indsoft provides Web hosting services to enterprises of all sizes. We supply all the servers, software, bandwidth and management needed to run almost any hosted application - from Internet to enterprise. In this commodity market, Web hosting companies traditionally focused on providing hardware - and little else. Early on, our founders recognized that customers were looking for more than just servers - they needed service. We focused our attention on the customer, pioneering the "managed hosting" concept This business model has made us one of the largest companies in the Web hosting market today. Why SELECT Us? Team Approach:- Once your hosting platform is deployed at Indsoft, our dedicated team of service engineers manage the daily operations of your hosting environment. This team is responsible for delivering Fast Support around the clock. Deep expertise:-...
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Activity:
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1 comments,
657 views
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Software as a service (SaaS) is the talk of the day and it will increase in its popularity since there a scope of opensource to push it higher and higher. Gartner predicts that SaaS will be driven by opensource in the future. And the prediction is supported by facts and figures. By 2010, 90 percent of software as a service (SaaS) providers will have some open-source component in their technology infrastructure stacks (that is, operating system, application server and database) to reduce software acquisition expenses, according to Gartner, Inc. User communities are expanding around application-platform-as-a-service providers and will leverage open-source practices for sharing software applications. As the number of software as a service users increase the opensource support will also grow along with it, definitely. The more SaaS vendors use open source in the technology stack, the lower their software acquisition cost becomes. Users, however, should not expect cost savings to be...
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Activity:
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3 comments,
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Many companies are turning to a new kind of enterprise resource planning software. This new model is much more affordable, provides faster return on investment, is easier to implement across an enterprise, provides superior connectivity and is highly configurable. Browser-based, open-source ERP applications hold many advantages over the traditional legacy based software systems of the past. They are easier to modify and customize, for one. This ease of configurability opens up the door to agility - changing the software system to take advantage of new opportunities or changes in the market for optimal positioning. The software can change as quickly as the company can. This new type of ERP is not "open source" in the usual sense of the term. The meaning of open source for this type of application is that the source code is modifiable, but not available to the general public. It is modifiable by the provider or the individual buyer. This is advantageous to buyers with IT resources...
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2 comments,
224 views
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Nicholas Carr's article "IT Doesn't Matter" (Harvard Business Review, May 2003) challenges the value proposition for IT. He argues that as companies become more dependent on IT for their day-to-day operations, so the emphasis switches to managing availability, reliability and security. As such, businesses should manage IT as a commodity. Do you subscribe to the Carr view? Do you align IT with the business in a purely supportive role? But innovations within IT continue to create possibilities and options for businesses that did not exist before. But where IT engages the business, pro actively and as an equal, companies will be able to continue to deliver strategic advantage through IT. The following will be useful in assessing the level of business engagement: - to whom does the IT function report in your business? For example, the Board (where the CIO/IT director is a Board member), the CEO (who has a business development focus), the COO (who has a business operations focus) or the...
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Activity:
72 referals
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5 comments,
723 views
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Free Style Marketing How many times have you been to a business conference that guided the world to sell things for free? Well, if you never heard about one, then you need to know about Nokia World 2007 Conference where Chris Anderson, Editor in Chief talks to the world referring to this. The campaign broke all the traditional rules of selling a service product. As per Chris, the new way to sell today has changed focus from the actual product to the complementary product or supporting product that could enhance the selling of original product. Chris talks about the new selling concept of 0 + 2 = 2 in contrary to the old concept of 1+1 = 2. Now, what the hell does he mean by this Maths..? Consider Company A that sells both - the products and the services on the same products. As per the traditional earning model Company A earned Rs 1 revenue from selling the product and Rs 1 revenue from the services on the product. The modern way of selling sacrifices the revenue on product to earn...
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