By : Abhinav Chouhan, Team Lead, Wipro
Source : http://www.gantthead.com
Activity: 6 comments 741 views last activity : 07 06 2010 20:18:04 +0000
First Know What is ITIL ???
ITIL is the abbreviation for the IT Infrastructure Library guideline that was developed by the OGC (Office of Governance Commerce) in Norwich (England) on behalf of the British government. Today, ITIL is the de-facto global standard in the area of Service Management, and contains a comprehensive and publicly available technical documentation for the planning, provision and support of IT services.
The ITIL books thereby represent a Best Practice guideline for Service Management, in which the „WHAT“, and not the „HOW“, is described. The "HOW" is to be coordinated and implemented according to the size, the internal culture and, above all, the requirements of one's own company. The external viewpoint of the experienced and tried-and -tested consultant can thereby help one to break out of gridlocked structures and to follow new paths.
If adopting ITIL has such great benefits in today's age of convergence, and brings IT and business on par, then why do implementations still fail
According to me there are 10 common reasons, which are:
1. Lack of management commitment;
2. Spending too much time on complicated process diagrams;
3. Not creating work instructions;
4. Not assigning process owners;
5. Concentrating too much on performance;
6. Being too ambitious;
7. Failing to maintain momentum;
8. Allowing departmental demarcation;
9. Ignoring solutions other than ITIL;
10. Not reviewing the entire ITIL framework.
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