| Topic : Domestic Market Opportunities in Indian IT-ITES |
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Tech World
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Activity:
3 comments
220 views
last activity : 07 06 2010 20:18:04 +0000
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The session started by comparing the SaaS model with the Software model by giving the example of having an executable floating on different computers. And by this how many problems are resolved using the SaaS model. Advantages are like there is no need of downloading, installation and updating the software. No version clashes, everyone is on the same version, which also makes HR independent of the IT department. Then the customer gets the Pay as you go model. The travel cost is reduced as no customer visit is required for installation and upgrade. Support cost is significantly reduced in the SaaS model. Customer doesn’t have to bear the cost incurred for IT support. In a way SaaS model is beneficial for both the provider and the customer.
The conclave also came out with conclusion that there is going to be a whole paradigm shift from software service to Saas and in SaaS model the service provider interacts with the end user directly rather than the IT department of the customer. The customer doesn’t have to worry about the hardware upgrade, no storage upgrade or any memory upgrade is needed on upgrading the software. The customer is free from scaling of hardware and IT support but there is a problem for the service provider. Now provider has to worry about the resource scaling and the support overhead.
So what do you think on this Transformation that we are seeing? Where it will go from here?
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