| Topic : open source applications |
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Open Source Updates
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Source : http://www.cio.com
Activity:
6 comments
1200 views
last activity : 07 06 2010 20:18:04 +0000
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"2008 could be a very good year for the likes of SAP and ERP solutions if stats are anything to go by".
I've just been taking a look at the most read stories of the year, and following the usual suspects (Oracle Unbreakable Linux, the Linux desktop, the attitude to open source) I was surprised to see that the fourth most popular technology was an open source ERP appliance...
So, where do Open Source Web 2.0 applications come handy in the enterprise world? It is by increasing global usability, collaboration and productivity. One specific area which seems like a natural fit is the Enterprise Global Customer Experience or CEM (Customer Experience Management).
Today while enterprises are increasingly going global in IT outsourcing, supply chain and customer services operation, there is a growing need to improve global productivity, collaboration and business processes. As i call it “Enterprise Anywhere” - the trend where global companies leverage their global resources to optimize their global operation.
One of the main customer experience challenges for global enterprises is to be able to capture and integrate all the customer experience history and intelligence from different information sources like ERP customer service module and CRM systems into one global source of Global Customer Experience Intelligent Unit. This unit can be leveraged to capture innovative product and customer service ideas and most importantly improve customer experience processes and customer satisfaction.
Another area where Open Source ERP applications can be very valuable is the ability to create or integrate to a Master Data Management (MDM - a master source of customer experience data that can be leveraged across the enterprise from both front end and back end ERP/CRM systems) to capture personalized customer experience and interaction intelligence data and use it to improve customer experience processes (CEM), customer satisfaction and loyalty.
"The reality is that the people who do all the work [in ERP deployments] are in-house teams or system integrators, not the commercial software vendors. The availability of open source points out that disconnect in the value chain. It’s almost a miracle that SAP got as big as it did; they’re just selling a skeleton.”
Everytime you would like to change structure (not the parameters) for a particular unique situation - reprogramming is involved - i.e. huge cost.
So, with open source, enterprises gain flexibilty to taylor their systems relatively cheaply - mass customisation.
There should be more players but I am also sure that good products need also research and lots of services to be paid to find new solutions. This services not very easy to find in open source environments, but maybe I am wrong.
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Thanks for sharing important information. Internet has completely changed the way we look at things.. |
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