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last activity : 07 06 2010 20:18:04 +0000
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IVR systems have been used successfully for many years, but the next generation of voice technologies requires a more user-friendly and scalable solution for automated self-service. Voice portals are the logical next step in this evolution, thanks to their open, standards-based design and flexible deployment options. The movement of customer-facing applications to voice portals brings an increase in customer satisfaction through richer automated interactions and faster service
2 comments on "The Five Reasons Enterprises Should Move From an IVR to a Voice Portal"
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Commented by
Hardik Patel, Team Lead (Staffing and Recruitment), Rishabh Softwares Pvt. Ltd. / Rishi Infotech Pvt. Ltd
| 07 23 2008 11:25:49 +0000
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IPSITA DUTTA, Credit/Control Manager DBS Cholamandalam
| 05 10 2008 05:05:57 +0000
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