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Outsourcing Explained

Keywords :

shared services

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Alsbridge Europe has recently launched a four volume guide to Shared Services andBPO. The Practitioners Guide is designed to reflect a sharedunderstanding of good practice at various stages in the Shared Servicesand BPO lifecycle. Each volume provides guidance on the following keyareas:

  • Volume1
    Developing a business case
  • Volume2
    Organizational design
  • Volume3
    Change management
  • Volume4
    SLAs andservice levels, charging and benchmarking
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