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Outsourcing Explained
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Source : http://markgager.wordpress.com
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last activity : 07 06 2010 20:18:04 +0000
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Alsbridge Europe has recently launched a four volume guide to Shared Services andBPO. The Practitioners Guide is designed to reflect a sharedunderstanding of good practice at various stages in the Shared Servicesand BPO lifecycle. Each volume provides guidance on the following keyareas:
Developing a business case
Organizational design
Change management
SLAs andservice levels, charging and benchmarking
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