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Venkat Neelakantan Head/VP/GM-Operations Apollo Health Street
 
Venkat Neelakantan's Profile
Apollo Health Street
Venkat Neelakantan
Head/VP/GM-Operations Apollo Health Street
confidential
Hyderabad, India
confidential
Toostep 
Professional summary
Venkat Neelakantan's Experience
Current :

Apollo Health Street ,

India

Working from 2011

Brief summary :

March 11 - Till Date Apollo Health Street, India - VP / BU Head for IT Responsible for the managing, delivery and support for the Payer and Provider segments within the Healthcare IT vertical. This includes the development and delivery of consulting service and solutions to existing and potential healthcare clients. Responsible for IT BU - Heading both operations and sales team. Able to build the Healthcare practice from top line revenue from $18M Able to expand existing healthcare clients with net new opportunities by 35% and grew net new healthcare opportunities of over 60% of top line opportunity. In discussion with IBM to become their preferred HIE Systems Integrator. Handling over 1000 members spreading across the globe. Closed new client projects over the last six to nine months that total over $6M within the healthcare payer and provider marketplace. Responsible for the IT infrastructure across the organisation. Implementing initiatives globally to align organisations to industry developments and bring cost savings As part of the Executive Leadership Team, with participation in Strategic Planning and Finance subcommittee.

Current :

Head/VP/GM-Operations, Apollo Health Street

IT Services

Working from 2006

Brief summary :

A highly qualified management professional who offers a unique combination ofOperations Management, Consulting, Program Management, Account Management, Project Management,Market Research and Leadership skills within a technology lead environment with experience spanningacross Europe, Japan, US and Asia.

Current :

Head/VP/GM-Operations, Apollo Health Street

IT Services

Working from 2006

Brief summary :

A highly qualified management professional who offers a unique combination ofOperations Management, Consulting, Program Management, Account Management, Project Management,Market Research and Leadership skills within a technology lead environment with experience spanningacross Europe, Japan, US and Asia.

Previous :

Assistant Vice President, Apollo Health Street Limited

India

Worked from 2006 to 2012

Brief summary :

April 06 - Till Date Apollo Health Street Limited, India - Assistant Vice President Clients - Many Role - Head of operations Operations management: Heading the IT Services and Solutions Vertical, both in Hyderabad and Delhi (Delhi until October). Management of the operations within US and Europe. Responsible for organizational development and overall customer satisfaction. Relationship Management: Interactions withthe clients involving frequent reviews of the engagement, assessing opportunities for business development. Defined and implemented Customer Satisfaction Index. Revenue Management: Primary responsibility of managing the P and L of each project, overall budget management and meeting the revenue targets Quality Management: Implementation of process models within the organisation (like SEI CMMI certification, ISO 9001). Introduced and sustained key processes initiatives within the organisation; for instance introduced standards adhering to the industry process models like PRINCE 2 and PMI methodologies. Established fundamental processes, policies, procedures and infrastructure for the organisation - Introduced recruitment standards, defined roles and responsibilities for each level within the IT operations. Decision making for all operational related matters. Strategic Initiatives: Developed strategic proposals; for example pitching for aBuild, Operate and Transfer Model requirement. Participation in decisions related to organizational directions for new ventures strategic planning and company vision Program Management: Management of projects involving latest areas of technologyand industry development practices. Quality Management: Performance improvement and cost reductions. People Management: Included mentoring and defining career path. Reduced attrition to 10% from 40% within 6 months. This was achieved through benchmarking salary to industry standards and other motivational methods. PMO: Conceptualised, designed and developed the Project Management Office Training: Initiated the requirement of specific training department for IT team. Recently initiated training on Communication Skills to all levels within the team. I have personally trained Europeans and Americans on the market research methodology using IMSs medical data at the clients locations. Results Achieved Successfully set up operations of international standard enabling high productivity from staff and increased revenue by reducing cost.

Previous :

Director, United Health Group India - Report

Hyderabad

Worked from 2010 to 2011

Brief summary :

April 10 - March 11 United Health Group, India - Director Report to the senior VP of Strategy and dotted line to MD of India, manages the Hyderabad operations. I am responsible for both BPO and IT. Operate within a dual reporting relationship; effectively act as a role model to the entire Hyderabad office with regard to working within a complex matrix environment. Management of initiatives with Ingenix (a UHG company). Working towards identification and transition of work offshore. Aiming to provide $550 million savings by in-sourcing projects in 5 years. Engage in functional leadership activities, including talent acquisition, development and retention, including mentoring Coaching, performance feedback, compensation planning, etc as per processes for the direct reports including all Engineering managers and functions on the site Make and implement resource allocation decisions in support of prioritized objectives Participate in Program / project requirements planning in conjunction with US Relationship Management team so that the developed product results in commercial success. Perform functional competency and capability assessments and develop and implement improvement plans. Drive key strategic technology initiatives. Build and manage intellectual property strategy and plans. Develop technology mapping and sourcing plans in support of key initiatives. Ensure the technology team is positioned for excellence, through effective organizational design, functional expertise, and engineering processes. Build next line leadership team including Engineering / Process managers and Leads Drive budget control Formulate the strategy for continuous improvement of systems, products and processes for all functions at the site Drive a culture that ensures outstanding compliance and adherence to Quality Management System. Collaborate with peers across functions (e.g. QA, Supply Chain, Service, Marketing, Sales, IT, Finance, Legal) to drive a high performance team environment April 06 - Till April 2010 Apollo Health Street Limited, India - Associate Vice President Clients - Many Role - Head of operations (P and L) Managed projects across the value chain of Healthcare industry: Provider space: Managed development of EMR suites, Practice Management Systems, Home care products. Payer space: Managed development of Claims Data Entry engine applications, Provider Re-credentialing systems, Provider Recruitment and Verifications systems. Hospital space: Managing operations and development of Revenue Cycle Management applications. Device manufacturing firms: Providing quality assurance services to verify and validate the products from clinical standpoint prior to their release in the market. Areas governed are PACS, RIS and CVIS. Leading the IT Services and Solutions Vertical: Management of the operations within US and Europe. Oversee the strategic management and operational oversight of the companys IT unit and Operations in order to provide streamlined operations, reduced operating costs, and greater profitability. Clients include Siemens, GE, Humana, UPENN, Viant, Amicas, Ministry of Health Dubai, Allscripts, Government of Bermuda, CSC, Quadramed, McKesson Speciality Care Solutions (OTN), National Council of State Boards of Nursing, Lippo Karawachi, Ingenix, Inter Systems, Discovery Health, AllOne Health Spearheading and leading a team of Physicians and Technical heads to define and design EMR-Lite, with industry leaders in the EMR space. This is an initiative taken by the Office of the President of USA. Successfully incremented from 15% Ebitda in 2007 to 33% Ebidta. Achieved consistent delivery of quality outcomes leading to more business. Successfully steered the board across geography: Pioneered penetration of services in to the European Market in 2008 which is now contributing to 15% of overall revenue. Key member of Ministry of Health Executive Steering Committee for product implementation. Conceptualised and implemented the PMO for successful implementation of Cerner systems across various hospitals. Identified opportunities in the market place and developed COE. Process implementation across the organisation: implementation of ISO9001 as process initiative, introduced recruitment standards, defined roles and responsibilities. Attrition cut down to less than 5% within the IT BU. Spearheading partnerships with leading IT firms to gain better penetration and scalability to capture large projects. Nurtured a multicultural and international workforce

Previous :

Associate Vice President, Apollo Health Street Limited

India

Worked from 2006 to 2011

Brief summary :

Lead a team of senior technical and management team in proposals involving BOT models of engagement. Successfully set up an offshore team as part of the Right Sourcing initiative. Responsible for managing consulting projects for pharmaceutical firms to assess the competitive market, help identify target costumers and allow appropriate positioning of new products. Championed the development of the medical database product, which is the focal point of any consulting project within IMS Health. Work Experience April 06 - Till Date Apollo Health Street Limited, India - Associate Vice President Clients - Many Role - Head of operations (P and L) Operations management: Heading the IT Services and Solutions Vertical. Management of the operations within US and Europe. Responsible for organizational development and overall customer satisfaction. Relationship Management: Interactions withthe clients involving frequent reviews of the engagement, assessing opportunities for business development. Defined and implemented Customer Satisfaction Index. Revenue Management: Primary responsibility of managing the P and L of each project, overall budget management and meeting the revenue targets Quality Management: Implementation of process models within the organisation (like SEI CMMI certification, ISO 9001). Introduced and sustained key processes initiatives within the organisation; for instance introduced standards adhering to the industry process models like PRINCE 2 and PMI methodologies. Established fundamental processes, policies, procedures and infrastructure for the organisation - Introduced recruitment standards, defined roles and responsibilities for each level within the IT operations. Decision making for all operational related matters. Strategic Initiatives: Developed strategic proposals; for example pitching for aBuild, Operate and Transfer Model requirement. Participation in decisions related to organizational directions for new ventures strategic planning and company vision. Integrated organisations. Program Management: Management of projects involving latest areas of technologyand industry development practices. Quality Management: Performance improvement and cost reductions. People Management: Included mentoring and defining career path. Reduced attrition to 10% from 40% within 6 months. This was achieved through benchmarking salary to industry standards and other motivational methods. PMO: Conceptualised, designed and developed the Project Management Office. Set up PMO for a Ministry within the UAE.

Previous :

Assistant Manager, Cognizant Technology

Worked from 2004 to 2006

Brief summary :

Training: Initiated the requirement of specific training department for IT team. Recently initiated training on Communication Skills to all levels within the team. I have personally trained Europeans and Americans on the market research methodology using IMSs medical data at the clients locations. Results Achieved Successfully set up operations of international standard enabling high productivity from staff and increased revenue by reducing cost. Nov04 - March 06 Cognizant Technology Solutions, UK - Assistant Manager Client: IMS Health, UK Role - Engagement Management Single point contact for all consulting requirements from IMS Health. Maintaining relationship with IMS Health and identify new project opportunities for Cognizant Technology Solutions limited. Provide appropriate software solution to pharmaceutical firms to provide timely business intelligence. Manage the outsourced Emerging Growth Market analysis for Novartis. This involves developing and maintaining the dashboards of the company As IMS systems solutions expert - demonstrating to clients the innovative use of medical information to answer their various business demands. Formulating training materials and administering training to clients. Develop service proposals for new clients. Maintaining relationship and providing daily support for many of IMS clients.

Previous :

Assistant Project Manager, Cognizant Technology

Worked from 2004 to 2006

Brief summary :

Conceptualised, designed and developed the Project Management Office Training: Initiated the requirement of specific training department for IT team. Recently initiated training on Communication Skills to all levels within the team. I have personally trained Europeans and Americans on the market research methodology using IMSs medical data at the clients locations. Results Achieved Successfully set up operations of international standard enabling high productivity from staff and increased revenue by reducing cost. Nov04 - March 06 Cognizant Technology Solutions, UK - Assistant Project Manager Client: IMS Health, UK Role - Engagement Management Single point contact for all consulting requirements from IMS Health. Maintaining relationship with IMS Health and identify new project opportunities for Cognizant Technology Solutions limited. Provide appropriate software solution to pharmaceutical firms to provide timely business intelligence. Manage the outsourced Emerging Growth Market analysis for Novartis. This involves developing and maintaining the dashboards of the company As IMS systems solutions expert - demonstrating to clients the innovative use of medical information to answer their various business demands. Formulating training materials and administering training to clients. Develop service proposals for new clients.

Previous :

Assistant Project Manager, Cognizant Technology

Worked from 2004 to 2006

Brief summary :

Nov04 - March 06 Cognizant Technology Solutions, UK - Assistant Project Manager Client: IMS Health, UK Role - Engagement Management Single point contact for all consulting requirements from IMS Health. Maintaining relationship with IMS Health and identify new project opportunities for Cognizant Technology Solutions limited. Provide appropriate software solution to pharmaceutical firms to provide timely business intelligence. Manage the outsourced Emerging Growth Market analysis for Novartis. This involves developing and maintaining the dashboards of the company As IMS systems solutions expert - demonstrating to clients the innovative use of medical information to answer their various business demands. Formulating training materials and administering training to clients. Develop service proposals for new clients. Maintaining relationship and providing daily support for many of IMS clients. Results Achieved Successfully meeting client expectations. Commendation from the President of IMS Health for the new business development in Q2/2005 valued at $100,000. Recently won a deal for an ongoing business analysis support to be set in India.

Previous :

Assistant Manager, Cognizant Technology

Worked from 2003 to 2006

Brief summary :

Jun03 - March 06 Cognizant Technology Solutions, UK - Assistant Manager Client: IMS Health, UK Role - Engagement Management Recognised as a perfect fit for the managing large engagements, recommended by the head of consulting team and tapped for leadership position to leverage business expertise, international experience, product knowledge and success in dealing with customers throughout the Middle East, European and US region Penetrated Cognizants entry in the Client Servicing business line of IMS. Responsible for service contracts worth $ 5 million. From 0 to 20 member staff in one year, ensuring incremental annual revenue of $1 million. Ensure operational efficiency - Cost saving of over $2 million for IMS though shifting resource offshore. Nearly 100 employees were shifted to India as part of the RightSourcing initiative. Increased bottom line for Cognizant and increased switching cost to IMS. Coordinated and mediated all communication to clients related to issues, revenue, billing, maintenance and the software product Work with finance and legal teams to prepare and deliver customer and partner statements of work and other contractual documentation Work closely with customers and partners to monitor project status and bring issues to resolution Spearheaded the design and development of Service Packs as a business line within IMS Client Service environment. Management of customers like Novartis, Proctor and Gamble, Astra Zeneca, Bristol Myers Squibb, Sanofi Aventis, Pfizer. Spearheaded many consulting projects for pharmaceutical firms to assess the competitive market, help identify target costumers and allow appropriate positioning of new products. As IMS systems solutions expert - demonstrating to clients the innovative use of medical information to answer their various business demands. Maintaining relationship and providing daily support for many of IMS clients. Training of nearly 100 employees of Cognizant on IMS business needs. Developed product development procedures and implemented quality measures.

Previous :

Cognizant Technology

London

Worked from 2001 to 2004

Brief summary :

Handled day-to-day requirements of IMS Health and provided technical support. Results Achieved Successfully set up the large offshore team in Chennai. Ensured that the projects planned and committed to clients were delivered on schedule and within budget. This was despite the time required for the new members to learn the system. Jul01 - Jan04 Cognizant Technology Solutions, London, UK Client: IMS Health, UK Role - Project Leader Managed large development projects from conceptual stage to launch, which were of high significance in terms of revenue. Headed hi-profile project to introduce medical data on to international database. Project was completed within time and allotted budget. Managed the project to impart International Pack attributes on to MIDAS. Translated many business needs in to application software. Estimating and scheduling of projects Liaison and negotiation with cross-functional team at IMS Health. Documentation - Involved in the formulation of user manuals and technical documents.

Previous :

Cognizant Technology

London

Worked from 2001 to 2004

Brief summary :

Results Achieved Successfully set up the large offshore team in Chennai. Ensured that the projects planned and committed to clients were delivered on schedule and within budget. This was despite the time required for the new members to learn the system. Jul01 - Jan04 Cognizant Technology Solutions, London, UK Client: IMS Health, UK Role - Project Leader Managed large development projects from conceptual stage to launch, which were of high significance in terms of revenue. Headed hi-profile project to introduce medical data on to international database. Project was completed within time and allotted budget. Managed the project to impart International Pack attributes on to MIDAS. Translated many business needs in to application software. Estimating and scheduling of projects Liaison and negotiation with cross-functional team at IMS Health. Documentation - Involved in the formulation of user manuals and technical documents. Service Packs - Research of various service offerings across Europe. Devised packaging of service and repositioning them as levels of service packs to clients.

Previous :

Cognizant Technology

London

Worked from 2001 to 2004

Brief summary :

Jul01 - Jan04 Cognizant Technology Solutions, London, UK Client: IMS Health, UK Role - Project Leader Managed large development projects from conceptual stage to launch, which were of high significance in terms of revenue. Headed hi-profile project to introduce medical data on to international database. Project was completed within time and allotted budget. Managed the project to impart International Pack attributes on to MIDAS. Translated many business needs in to application software. Estimating and scheduling of projects Liaison and negotiation with cross-functional team at IMS Health. Documentation - Involved in the formulation of user manuals and technical documents. Service Packs - Research of various service offerings across Europe. Devised packaging of service and repositioning them as levels of service packs to clients. Results Achieved Receiving signoff for business critical Volume and Performance Test Results documentation from senior clients. This ensured the system met the stringent performance criteria for successful go live, enabling greater revenue potential for the business.

Previous :

T Infotech Limited

London

Worked from 2001 to 2003

Brief summary :

Jul01 - May03 L and T Infotech Limited, London, UK Client: IMS Health, UK Role - Project Leader Managed large development projects from conceptual stage to launch, which were of high significance in terms of revenue. Managed the project to impart International Pack attributes on to MIDAS. Translated many business needs in to application software. Estimating and scheduling of projects Liaison and negotiation with cross-functional team at IMS Health. Documentation - Involved in the formulation of user manuals and technical documents. Service Packs - Research of various service offerings across Europe. Devised packaging of service and repositioning them as levels of service packs to clients. Results Achieved Receiving signoff for business critical Volume and Performance Test Results Documentation from senior clients. This ensured the system met the stringent performance criteria for successful go live, enabling greater revenue potential for the business.

Previous :

T Infotech Limited

India

Worked from 1996 to 2001

Brief summary :

Service Packs - Research of various service offerings across Europe. Devised packaging of service and repositioning them as levels of service packs to clients. Results Achieved Receiving signoff for business critical Volume and Performance Test Results documentation from senior clients. This ensured the system met the stringent performance criteria for successful go live, enabling greater revenue potential for the business. Dec96 - Jun01 L and T Infotech Limited, India - Project Leader Managed team catering to the software development and maintenance for EDWARD JONES LTD, USA and HITACHI Corporation, Japan Tokyo, Japan - Managed two clients, Okamura Corporation and Kao Corporation in Tokyo Responsible for implementing SEI-LEVEL 4 standards in the projects. Day to day support of client requests Imparted training to the team on the clients business and technical system

Previous :

T Infotech Limited

India

Worked from 1996 to 2001

Brief summary :

Results Achieved Receiving signoff for business critical Volume and Performance Test Results documentation from senior clients. This ensured the system met the stringent performance criteria for successful go live, enabling greater revenue potential for the business. Dec96 - Jun01 L and T Infotech Limited, India - Project Leader Managed team catering to the software development and maintenance for EDWARD JONES LTD, USA and HITACHI Corporation, Japan Tokyo, Japan - Managed two clients, Okamura Corporation and Kao Corporation in Tokyo Responsible for implementing SEI-LEVEL 4 standards in the projects. Day to day support of client requests Imparted training to the team on the clients business and technical system Supported the marketing and sales team to build proposals to establish new clients.

Previous :

T Infotech Limited

India

Worked from 1996 to 2001

Brief summary :

Dec96 - Jun01 L and T Infotech Limited, India - Project Leader Managed team catering to the software development and maintenance for EDWARD JONES LTD, USA and HITACHI Corporation, Japan Tokyo, Japan - Managed two clients, Okamura Corporation and Kao Corporation in Tokyo Responsible for implementing SEI-LEVEL 4 standards in the projects. Day to day support of client requests Imparted training to the team on the clients business and technical system Supported the marketing and sales team to build proposals to establish new clients. Project Management activities from analysis to delivery of completed product to clients. Results Achieved Implementation of SEI Level 4 standards. L and T received the certification. The year 2000 project and Supply Chain management project were completed well within schedule.

Previous :

T Infotech Limited

India

Worked from 1996 to 2001

Brief summary :

Dec96 - Jun01 L and T Infotech Limited, India - Project Leader Managed team catering to the software development and maintenance for EDWARD JONES LTD, USA and HITACHI Corporation, Japan Tokyo, Japan - Managed two clients, Okamura Corporation and Kao Corporation in Tokyo Responsible for implementing SEI-LEVEL 4 standards in the projects. Day to day support of client requests Imparted training to the team on the clients business and technical system Supported the marketing and sales team to build proposals to establish new clients. Project Management activities from analysis to delivery of completed product to clients. Results Achieved Implementation of SEI Level 4 standards. L and T received the certification. The year 2000 project and Supply Chain management project were completed well within schedule.

Previous :

Senior Product Executive, Sterling Holiday Resorts Limited

Worked from 1994 to 1996

Brief summary :

Supported the marketing and sales team to build proposals to establish new clients. Project Management activities from analysis to delivery of completed product to clients. Results Achieved Implementation of SEI Level 4 standards. L and T received the certification. The year 2000 project and Supply Chain management project were completed well within schedule. Nov94 - Jun96 Sterling Holiday Resorts Limited - Senior Product Executive Event Management: Launch of Golf course in collaboration with White Sharks Group of noted golfer Greg Norman Co-ordination with advertising agencies in the design, concept and promotion mailers to prospective customers across the world. Organisation Details Organisation Duration Apollo Health Street Limited April 06 till present Cognizant Technology Solutions June 2003 till March 2006 L and T Infotech Limited Dec 1996 - May 2003 Sterling Holiday Resorts Private Limited November 1994 - June 1996 Training Attended International Healthcare system and Health Economics conducted by GalbraithWigth. Seven Habits of Effective People conducted by FranklinCoveyEurope

Previous :

Senior Product Executive, Sterling Holiday Resorts Limited

Worked from 1994 to 1996

Brief summary :

Project Management activities from analysis to delivery of completed product to clients. Results Achieved Implementation of SEI Level 4 standards. L and T received the certification. The year 2000 project and Supply Chain management project were completed well within schedule. Nov94 - Jun96 Sterling Holiday Resorts Limited - Senior Product Executive Event Management: Launch of Golf course in collaboration with White Sharks Group of noted golfer Greg Norman Co-ordination with advertising agencies in the design, concept and promotion mailers to prospective customers across the world. Organisation Details Organisation Duration Apollo Health Street Limited April 06 till present Cognizant Technology Solutions June 2003 till March 2006 L and T Infotech Limited Dec 1996 - May 2003 Sterling Holiday Resorts Private Limited November 1994 - June 1996 Training Attended International Healthcare system and Health Economics conducted by GalbraithWigth. Seven Habits of Effective People conducted by FranklinCoveyEurope

Previous :

Senior Product Executive, Sterling Holiday Resorts Limited

Worked from 1994 to 1996

Brief summary :

Nov94 - Jun96 Sterling Holiday Resorts Limited - Senior Product Executive Event Management: Launch of Golf course in collaboration with White Sharks Group of noted golfer Greg Norman Co-ordination with advertising agencies in the design, concept and promotion mailers to prospective customers across the world. Organisation Details Organisation Duration Apollo Health Street Limited April 11 till present UnitedHealth Group May 2010 till March 11 Apollo Health Street Limited April 06 till April 2010 Cognizant Technology Solutions June 2003 till March 2006 L and T Infotech Limited Dec 1996 - May 2003 Sterling Holiday Resorts Private Limited November 1994 - June 1996 Training Attended International Healthcare system and Health Economics conducted by GalbraithWigth. Seven Habits of Effective People conducted by FranklinCoveyEurope

Previous :

Senior Product Executive, Sterling Holiday Resorts Limited

Worked from 1994 to 1996

Brief summary :

Nov94 - Jun96 Sterling Holiday Resorts Limited - Senior Product Executive Event Management: Launch of Golf course in collaboration with White Sharks Group of noted golfer Greg Norman Co-ordination with advertising agencies in the design, concept and promotion mailers to prospective customers across the world. Organisation Details Organisation Duration Apollo Health Street Limited April 06 till present Cognizant Technology Solutions June 2003 till March 2006 L and T Infotech Limited Dec 1996 - May 2003 Sterling Holiday Resorts Private Limited November 1994 - June 1996 Training Attended International Healthcare system and Health Economics conducted by GalbraithWigth. Seven Habits of Effective People conducted by FranklinCoveyEurope

Previous :

Commendationthe President, Oct-04 Cognizant Technology

India.
Brief summary :

Maintaining relationship and providing daily support for many of IMS clients. Results Achieved Successfully meeting client expectations. Commendation from the President of IMS Health for the new business development in Q2/2005 valued at $100,000. Recently won a deal for an ongoing business analysis support to be set in India. Feb04 - Oct-04 Cognizant Technology Solutions, India Client: IMS Health, UK Role - Project Leader Relocated to India to set up offshore product development team for IMS Health. Managing multiple teams of around 30 members and motivating them to elicit high level of performance and maintain them. Training of nearly 100 employees of Cognizant on IMS business needs. Developed product development procedures and implemented quality measures.

Previous :

Commendationthe President, Oct-04 Cognizant Technology

India.
Brief summary :

Results Achieved Successfully meeting client expectations. Commendation from the President of IMS Health for the new business development in Q2/2005 valued at $100,000. Recently won a deal for an ongoing business analysis support to be set in India. Feb04 - Oct-04 Cognizant Technology Solutions, India Client: IMS Health, UK Role - Project Leader Relocated to India to set up offshore product development team for IMS Health. Managing multiple teams of around 30 members and motivating them to elicit high level of performance and maintain them. Training of nearly 100 employees of Cognizant on IMS business needs. Developed product development procedures and implemented quality measures. Handled day-to-day requirements of IMS Health and provided technical support.

Previous :

Till Apollo Health Street Limited

Brief summary :

-------------------------------- Candidate Response : Good morning, I have 13 years of IT experience and currently manage 200 resources. I have plenty of experience which can be leveraged to manage large operations. Regards Venkat Neelakantan Tel: +91-9885-101223 Email: HYPERLINK mailto:neelakantan_venkat@yahoo.co.uk neelakantan_venkat@yahoo.co.uk April 06 - Till Date Apollo Health Street Limited, India - Assistant Vice President Clients - Many Role - Head of operations Operations management: Heading the IT Services and Solutions Vertical, both in Hyderabad and Delhi (Delhi until October). Management of the operations within US and Europe. Responsible for organizational development and overall customer satisfaction. Relationship Management: Interactions withthe clients involving frequent reviews of the engagement, assessing opportunities for business development. Defined and implemented Customer Satisfaction Index. Revenue Management: Primary responsibility of managing the P and L of each project, overall budget management and meeting the revenue targets Quality Management: Implementation of process models within the organisation (like SEI CMMI certification, ISO 9001). Introduced and sustained key processes initiatives within the organisation; for instance introduced standards adhering to the industry process models like PRINCE 2 and PMI methodologies. Established fundamental processes, policies, procedures and infrastructure for the organisation - Introduced recruitment standards, defined roles and responsibilities for each level within the IT operations. Decision making for all operational related matters. Strategic Initiatives: Developed strategic proposals; for example pitching for aBuild, Operate and Transfer Model requirement. Participation in decisions related to organizational directions for new ventures strategic planning and company vision Program Management: Management of projects involving latest areas of technologyand industry development practices. Quality Management: Performance improvement and cost reductions. People Management: Included mentoring and defining career path. Reduced attrition to 10% from 40% within 6 months. This was achieved through benchmarking salary to industry standards and other motivational methods. PMO:

Previous :

Oct-04 Cognizant Technology

India
Brief summary :

Feb04 - Oct-04 Cognizant Technology Solutions, India Client: IMS Health, UK Role - Project Leader Relocated to India to set up offshore product development team for IMS Health. Managing multiple teams of around 30 members and motivating them to elicit high level of performance and maintain them. Training of nearly 100 employees of Cognizant on IMS business needs. Developed product development procedures and implemented quality measures. Handled day-to-day requirements of IMS Health and provided technical support. Results Achieved Successfully set up the large offshore team in Chennai. Ensured that the projects planned and committed to clients were delivered on schedule and within budget. This was despite the time required for the new members to learn the system.

Venkat Neelakantan's Education

University of Westminster

MBA/PGDM
United Kingdom
From 2001 to 2004
Brief summary :

Specialised in financial strategy

University of Westminster

MBA/PGDM
United Kingdom
From 2001 to 2004
Brief summary :

Specialised in financial strategy

 
 
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22054 members, 610 jobs, 812 articles, 392 questions, 599 debates, 256 idea contests.
737 members, 237 jobs, 277 articles, 32 questions, 23 debates, 10 idea contests.
 
 
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