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Vineet Gambhir Account Director, Satellier
 
Vineet Gambhir's Profile
Vineet Gambhir
Account Director, Satellier
Satellier
confidential
confidential
New Delhi / NCR, India
Toostep 
Professional summary
Vineet Gambhir's Experience
Current :

Account Director, Satellier
IT Services

Working from 2009

Previous :

Sr. Manager, CRM Vatika Limited

Worked from 2010 to 2012

Brief summary :

January 2010 - Till date Sr. Manager - CRM Vatika Limited

Previous :

H.F.C.L Mohali
(Mohali)

Worked from 2004 to 2005

Brief summary :

Mar 2004 - Jun 2005 Head - Customer Relationship Management H.F.C.L (Mohali)

Previous :

H.F.C.L MOHALI
(MOHALI)

Worked from 2004 to 2005

Brief summary :

H.F.C.L (MOHALI) MAR 2004 - JUN 2005 Head - Customer Relationship Management Significantly managed churn prevention in Connect, brand name for H.F.C.L telecom. Devised customer centric strategies which resulted in increase in Retention, Revival and Revenue from existing customers. Implemented winning marketing schemes for maximum market share. Lead the efforts across management of Planet Connect Outlets with a team of 10 Customer relation executive Worked jointly with Client Focused Team(s) to obtain complete customer satisfaction thus ensuring increase in revenue Derived customer loyalty through Key Account servicing for Corporate customers

Previous :

Asst. Manager, AMBY VALLEY SAHARA LAKE CITY

Worked from 1999 to 2003

Brief summary :

AMBY VALLEY SAHARA LAKE CITY JAN 1999 - OCT 2003 Asst. Manager-Customer Relations Achieved business development and revenue targets while handling corporate accounts. Provided excellent customer service thereby securing repeat/ referral business Deftly managed resources and cost control, Incharge of public relation. Provided inspirational guidance to a team of 10 customer relation executives. Member of core group on company restructuring, ISO-14001, OH and SH- 18001 and ISO-9001 Achieved double promotion in January 2001 from Sr. Executive to Asst. Manager Achieved eight green cards by the chairman of Sahara India Pariwar for excellence in the administration and development field. Received various appreciation letters from top corporate houses for the excellent services provided.

Previous :

Asst. Manager, Manager - In Flight Services

Worked from 1997 to 2003

Brief summary :

Jan 1997 - Oct 2003 Asst. Manager- Marketing Amby Valley Sahara Lake City Asst. Manager - In Flight Services Sahara Airlines PROFESSIONAL EXPERIENCE Vatika Limited Sr. Manager - Client Relationship Management (CRM) January10 till date Handling a team of 04 managers and 04 product verticals - Apartments, floors, Plots and Commercials Management of Receivables which include status checks, MIS. Handling escalations and customers issues resolution. Operational transactions like transfers, reallocations, payment processing, and registries. Client servicing which includes interaction with clients and servicing their needs including communications and information management. Part of the SalesForce implementation team Satellier Manager - Key Accounts /Business Development October 2007 - till January Managing an effective pipeline by prioritizing target companies which consists of Large Indian Companies and U.K accounts Identify new opportunities to grow the pipeline in existing accounts and new projects Create customized presentation, conduct go to meeting to show case the service offering, operating model and provide value proposition to the potential client Developing business revenue plan for each client and responsible to meet plan numbers. Single point of contact and escalation for clients for all project and non-project related discussions. Provide input, review the solutions plan and offer Software as a Solutions (SaaS) to existing accounts Facilitate the RFP and RFI process, Drafting Proposals and SLAs Reviewing various contracts including NDAs and Master Service Agreements. Coordinating with the CXO level in the organization for preparation of business proposals. Facilitate the process of smooth transition of the clients to Operations. Liaise with support groups within the company to facilitate smooth implementation, issue resolutions and customer satisfaction. Leading and mentoring a team of 4 Key Account Managers responsible for the CRM function Key Achievements Personally developed prime relationships such as Reliance Lands, Mantri developers, TSI ventures, Tata Housing, Lodha, Keppie, Broadway Malyan, PRP-AI, Mill Technology for the company and was able to maintain and establish a long term productive client base. Have successfully grown business from Project to Studio model thus ensuring booked revenue for the company Have been awarded the SAT Star and SAT VIP award for business development and process improvement OneSource Business Information services (Part of infoUSA) Key Account Manager (India) July 2005 - September- 2007 Establishing CXO level contacts with defined accounts to help build and manage existing customer relationships. Abide by performance metrics while providing services to key accounts. Building and strengthening relationships with Key Accounts, Corporate Clients and achieve regular business for the organization. Regular interaction with major clients like HSBC, Kshema Technologies, Accenture, Ranbaxy, Standard Chartered, Price Waterhouse Coopers. Handling sales enquiries, evaluating clients need and providing customized solutions Collaborating with the Account Management team to explore new opportunities within existing customers. Key Achievements Was individually ranked second from among the Global Account Management Team in terms of target achievement - % to goal- 115%, 121%, 126% Devised winning strategies in union with sales/ customer relations team to achieve growth in business volumes Looking at my outstanding performance at OneSource I was promoted and deputed as Sr. Manager to the upcoming content division that infoUSA planned to set up in India. My main responsibilities were to make the unit operational including setting up of infrastructure, hiring, transition and training. I headed the division and was leading a team of 4 team leaders and more than 150 employees for close to a year. Having successfully delivered on the expectations at infoUSA I moved on to my core competencies with Satellier. To TILL the Content Compilation and Research division has 190 plus employees, most of them hired and trained during my tenure and the establishment is running successfully. Himachal Futuristic Communication Ltd ( H.F.C.L)- Mohali Head - Customer Relationship Management March 2004 - June 2005 Significantly managed churn prevention in Connect, brand name for H.F.C.L telecom. Devised customer centric strategies which resulted in increase in retention, revival and additional revenue from existing customers. Part of the business development team looking into the expansion of channel partners Successfully implemented winning marketing schemes for maximum market share. Led the efforts for management of Planet Connect Outlets with a team of 10 Customer relation executive Worked jointly with Client Focused Team(s) to obtain complete customer satisfaction thus ensuring increase in revenue Derived customer loyalty through Key Account servicing for Corporate customers Key Achievements Taking note of my achievement I was given the additional task of training the franchisees and support staff for soft skills and communication. Bought down churn for connect brand by about 8 %. Amby Valley - Sahara lake City Asst. Manager-Marketing January 1999 - October 2003 Achieved business development and revenue targets while handling corporate accounts. Was responsible for marketing Amby Valley to High Net worth Individuals (HNI) Was responsible for selling Log huts, Timber Chalets, fully built up one acre plots and promoting a 250 acre,18 hole flood lit Golf Course. Part of the team to develop business and marketing strategies Organized and conducted site visit of the project spread over 15,000 acre Amby Valley - Sahara Lake City Member of core group on company restructuring, ISO-14001, OH and SH- 18001 and ISO-9001 Deftly managed resources and cost control. Organized various marketing event and was responsible for public relations activities Helped in creation of the marketing material like brochures and other merchandise. Provided inspirational guidance to a team of 10 customer relation executives. Key Achievements Achieved double promotion in January 2001 from Sr. Executive to Asst. Manager Achieved eight green cards by the chairman of Sahara India Pariwar for excellence in the administration and development field. Received various appreciation letters from top corporate houses and individuals for the excellent services provided. SAHARA AIRLINES Asst. Manager - In Flight Services JAN 1997 - JAN 1999 Handled a full range of services while attending to VIP and CIP customers, and frequent flyers. Involved in the resolution of customer problems and complaints while delivering and maintaining a high level of service, especially for elite customers.

Previous :

Asst. Manager, Manager - In Flight Services

Worked from 1997 to 1999

Brief summary :

SAHARA AIRLINES JAN 1997 - JAN 1999 Asst. Manager - In Flight Services Handled a full range of services while attending to VIP and CIP customers, and frequent flyers. Involved in the resolution of customer problems and complaints while delivering and maintaining a high level of service, especially for elite customers.

Previous :

Manager, Key Accounts/ Business Development SATELLIER Sequoia Capital Company
Brief summary :

October 2007 - January - 2010 Manager - Key Accounts/ Business Development SATELLIER (Sequoia Capital Company)

Previous :

Sr. Manager, OneSource Business Information Services
(India)
Brief summary :

July 2005 - September- 2007 Sr. Manager InfoUSA (A Nasdaq Listed Company) Key Account Manager (India) OneSource Business Information Services (Part of InfoUSA)

Previous :

Key Account Manager, India
(India)
Brief summary :

(Part of infoUSA) July 2005 - September- 2007 Key Account Manager (India) Strategic Planning: Devised winning strategies in union with sales/ customer relations team to achieve growth in business volumes Business Management: Build and strengthen relationships with key accounts, corporate clients and achieve regular business for the organisation. Regular interaction with major clients like HSBC, Kshema Technologies, Accenture, Ranbaxy, Standard Chartered, Price Waterhouse Coopers. Ranking : As an individual was ranked third as part of Global Account Management Team in terms of target achievement Handled sales enquiries, evaluated clients need and accordingly provided customized solutions Establish executive level contacts with defined accounts to help build and manage existing customer relationships. Abide by performance metrics while providing services to key accounts. Collaborate with the Account Management team to explore new opportunities within existing customers. Sr. Manager for infoUSA - Looking at my outstanding performance at OneSource I was promoted and deputed as Sr. Manager to the upcoming content division that infoUSA planned to set up in India. My main responsibilities were to make the unit operational including setting up of infrastructure, hiring, transition and training. I headed the division and lead a team of 4 team leaders and more than 50 employees for close to a year. Having successfully delivered on the expectations at InfoUSA, I moved on to my core competencies with Satellier. To TILL the Content Compilation and Research division has 150 plus employees, most hired and trained during my tenure and the establishment is running successfully.

 
 
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Vineet's communities
CXO Forum
471 members, 4 jobs, 62 articles, 19 questions, 14 debates, 8 idea contests.
Vineet's contributions
ya for evry one bill gates or ambani's i am sure you have 100 such people who could not do anything due to lack of education 
 
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