Vineet Kumar Agrawal's Profile
Vineet Kumar Agrawal's Education
DNV India |
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| ISO 27001 Lead Auditor | |
| India | |
| From 2008 to 2008 | |
Brief summary :
IRCA Approved ISO 27001 Lead Auditor Training & Certification - May 2008 | |
ISACA - US |
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| Certified Information Security Auditor (CISA) | |
| India | |
| From 2007 to 2008 | |
Brief summary :
Cleared CISA Examination from ISACA in Feb 2008 with 76% Score | |
HP - Quint Wellington Redwood |
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| ITIL Practitioner - IPRC - Release, Change & Configuration Management Module | |
| India | |
| From 2007 to 2007 | |
Brief summary :
IPRC – Release, Change & Configuration – EXIN, 82.5% Score, Dec 07 | |
HP - Quint Wellington Redwood |
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| ITIL Practitioner - IPSR - Service Desk, Incident & Problem Managmenet Module | |
| India | |
| From 2007 to 2007 | |
Brief summary :
IPSR – Service Desk, Incident & Problem – EXIN, 75% Score, Oct 07 | |
EXIN |
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| ITIL Foundation - V2 | |
| India | |
| From 2006 to 2006 | |
Brief summary :
EXIN Institute, 80 % Score, June 06 | |
Self |
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| Micorsoft Certified Professional - MCP - Win XP | |
| India | |
| From 2005 to 2005 | |
Brief summary :
ID # 3431973, Win XP June 05 | |
Symbiosis Centre for Distance Learning |
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| MBA/PGDM | |
| India | |
| From 2003 to 2005 | |
Brief summary :
Marketing Specialization | |
Other |
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| Diploma in Computer Hardware & Applications | |
| India | |
| From 2002 to 2002 | |
Brief summary :
Diploma in Computer Hardware & Applications | |
Mumbai University, Mumbai |
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| B.Com | |
| India | |
| From 1996 to 1999 | |
Brief summary :
Accounts | |
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Vineet's communities
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35952 members, 590 jobs, 1219 articles, 574 questions, 1505 debates, 422 idea contests.
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10207 members, 379 jobs, 894 articles, 282 questions, 934 debates, 319 idea contests.
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22054 members, 610 jobs, 812 articles, 392 questions, 599 debates, 256 idea contests.
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Vineet's
contributions
Thanks Vinay However, I am looking for specific information on the IT Service Management Plan contents as required by the standard. Typically, I am looking for the information that needs to be included in the IT SMP plan document. |
What are the typical contents of the IT Service Management Plan as required by the ISO 20000 Standard? |
Hi From your question, i am not able to understand what exactly do you mean by "Framework for Configuration Management"? Is it that you are trying to implement the process and you are looking for some guidence on it? |
Problem Management Process Owner Objective: Ensure that documented and standardized methods and processes are developed and used for efficient and permanent resolution of problems identified by the Problem Management Process and ensure there is a... |
Relationship Between Processes Configuration Management Configuration management is an integral part of all other Service Management processes. With current, accurate and comprehensive information about all components in the infrastructure the... |
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