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Vineet Kumar Agrawal Associate Project Manager, HSBC Software Development India Pvt. Ltd. (HSDI)
 
Vineet Kumar Agrawal's Profile
Vineet Kumar Agrawal
Associate Project Manager, HSBC Software Development India Pvt. Ltd. (HSDI)
HSBC Software Development India Pvt. Ltd. (HSDI)
confidential
confidential
Hyderabad, India
Toostep 
Vineet Kumar Agrawal's Education

DNV India

ISO 27001 Lead Auditor
India
From 2008 to 2008
Brief summary :

IRCA Approved ISO 27001 Lead Auditor Training & Certification - May 2008

ISACA - US

Certified Information Security Auditor (CISA)
India
From 2007 to 2008
Brief summary :

Cleared CISA Examination from ISACA in Feb 2008 with 76% Score

HP - Quint Wellington Redwood

ITIL Practitioner - IPRC - Release, Change & Configuration Management Module
India
From 2007 to 2007
Brief summary :

IPRC – Release, Change & Configuration – EXIN, 82.5% Score, Dec 07

HP - Quint Wellington Redwood

ITIL Practitioner - IPSR - Service Desk, Incident & Problem Managmenet Module
India
From 2007 to 2007
Brief summary :

IPSR – Service Desk, Incident & Problem – EXIN, 75% Score, Oct 07

EXIN

ITIL Foundation - V2
India
From 2006 to 2006
Brief summary :

EXIN Institute, 80 % Score, June 06

Self

Micorsoft Certified Professional - MCP - Win XP
India
From 2005 to 2005
Brief summary :

ID # 3431973, Win XP June 05

Symbiosis Centre for Distance Learning

MBA/PGDM
India
From 2003 to 2005
Brief summary :

Marketing Specialization

Other

Diploma in Computer Hardware & Applications
India
From 2002 to 2002
Brief summary :

Diploma in Computer Hardware & Applications

Mumbai University, Mumbai

B.Com
India
From 1996 to 1999
Brief summary :

Accounts

 
 
 
 
Vineet's communities
35952 members, 590 jobs, 1219 articles, 574 questions, 1505 debates, 422 idea contests.
10207 members, 379 jobs, 894 articles, 282 questions, 934 debates, 319 idea contests.
22054 members, 610 jobs, 812 articles, 392 questions, 599 debates, 256 idea contests.
Vineet's contributions
Thanks Vinay However, I am looking for specific information on the IT Service Management Plan contents as required by the standard. Typically, I am looking for the information that needs to be included in the IT SMP plan document.
What are the typical contents of the IT Service Management Plan as required by the ISO 20000 Standard?
Hi From your question, i am not able to understand what exactly do you mean by "Framework for Configuration Management"? Is it that you are trying to implement the process and you are looking for some guidence on it?
Problem Management Process Owner Objective: Ensure that documented and standardized methods and processes are developed and used for efficient and permanent resolution of problems identified by the Problem Management Process and ensure there is a...
Relationship Between Processes Configuration Management Configuration management is an integral part of all other Service Management processes. With current, accurate and comprehensive information about all components in the infrastructure the...
 
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