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Walid Hasan Team Manager, Birla Sunlife Insurance Co ltd
 
Walid Hasan's Profile
Birla Sunlife Insurance Co ltd
Walid Hasan
Team Manager, Birla Sunlife Insurance Co ltd
confidential
Kolkata, India
confidential
Toostep 
Professional summary

I have graduated from Calcutta University in 2003 with honours in Accounting.I did my MBA in Finance & Marketing from IIPM Delhi  and have more than 4 years of  experience in Retail Branch Banking. Joined ICICI Bank Ltd in 2005 through campus placement as Senior Officer. I was then promoted to Branch Operations Manager and was responsible for the total operations in the branch including Audit and compliance.

 Looking for higher growth I joined Birla Sunlife Insurance Co ltd in 2009 as Team Manager -Operations and Finance monitoring the total operations of 9 branches of West Bengal through a team of 12 members.  My job responsibility included taking ownership of these branches, making it amongst the best zones in terms of quality, accuracy, service and audit.
Walid Hasan's Experience
Previous :

Held Assistant Manager, ICICI Bank
Kolkata

Worked from 2005 to 2011

Brief summary :

Name of the Organization: ICICI Bank, Kolkata, (Branch Salt Lake Sec-II) Position Held: Assistant Manager Duration: (27/6/2005 till date) Job Profile: I am responsible for the quality of service being provided to customers on a daily basis making sure each and every complaint is resolved within the turn around time Preparing a Root Cause Analysis for service related issues. Cross selling of various investment products like Life Insurance, Mutual Funds, Fixed Deposits, Gold. Interacting with the customers so as to provide them on the spot solutions. ACHIEVEMENTS: Successfully qualified for Life Insurance contests launched by ICICI Bank throughout the financial year Was successful in promoting FD 390 days in Salt Lake Sec II branch. Was adjudged 1st in Creative writing contest at IIPM. Participated in Polio Drive Campaign organized by IIPM in Association with W.H.O. Runner up in Inter School Chess Tournament held at Frank Anthony Public School.

Previous :

Held Assistant Manager, ICICI Bank
Kolkata

Worked from 2005 to 2011

Brief summary :

Name of the Organization: ICICI Bank, Kolkata, (Branch Salt Lake Sec-V) Position Held: Assistant Manager Duration: (27/6/2005 till date) Job Profile: Currently handling the total branch operations through a team of 5 members in the branch who report to me on a daily basis. I am looking after the internal audit and compliance of the branch. I am responsible for the quality of service being provided to customers on a daily basis making sure each and every complaint is resolved within the turn around time Understanding the requirement and potential of customers especially HNI /Private Banking clients and suggesting them various investment products like Life Insurance, Mutual Funds, Fixed Deposits, Gold ACHIEVEMENTS: Successfully qualified for Life Insurance contests launched by ICICI Bank throughout the financial year Was successful in promoting FD 390 days in Salt Lake Sec II branch. Was adjudged 1st in Creative writing contest at IIPM. Participated in Polio Drive Campaign organized by IIPM Delhi in Association with W.H.O. Runner up in Inter School Chess Tournament held at Frank Anthony Public School.

Previous :

Team Manager, Birla Sunlife Insurance Co Ltd
Kolkata

Worked from 2009 to 2010

Brief summary :

Birla Sunlife Insurance Co Ltd, Kolkata As Team Manager Aug 2009- Sept 2010

Previous :

Team Manager, Birla Sunlife Insurance Co ltd
Insurance

Worked from 2005 to 2010

Previous :

Sales Manager, ICICI Bank Ltd
Kolkata

Worked from 2005 to 2009

Brief summary :

Responsibilities: Actively involving the Sales Managers towards focusing on renewals thereby improving the persistency of the business and ensuring customer retention. Ensuring that the monthly business pipeline do not exceeds more than 5% of total business logged in for the month through constant follow up with the Branch Managers Managing the branches through a team of 12 members thereby ensuring quality service, within the standard turn around time Keeping a track of claims requests being lodged at the branches , their effective and timely resolution Resolving the queries and complaints both at the sales as well as the Head office level Keeping Track Record of team members performance. Looking after the quality of process adherence at the branches; plugging of process gaps at the initial level through data analysis Resolving the queries and complaints both at the sales as well as the Head office level Highlights: Won First Contact Resolution award for on the spot resolution at branches of customer queries consistently. Zero attrition level. ICICI Bank Ltd, Kolkata As Assistant Manager June 2005 - Aug 2009

Previous :

Branch Operation Manager, ICICI Bank Ltd
Banking

Worked from 2005 to 2009

Walid Hasan's Education

Indian Institute Of Planning & Management (IIPM), New Delhi
MBA/PGDM
India
From 2003 to 2005
 
 
 
 
Walid's communities
Banking & Insurance Professionals
16093 members, 147 jobs, 347 articles, 208 questions, 671 debates, 251 idea contests.
Walid's contributions
Why do  people have to dress provocatively? The only reason that I can find is to attract attention, now when unwanted attention comes to them they raise such a hue and cry. If you are modern you do not have to reveal it through your clothes just a...
If exposing yourself is "modern" wonder how "advanced" and "ahead" were the early humans. Are we going forwards or we going back
 
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