Zohra Parveez's Profile
Zohra Parveez | |
Asst. Manager/Manager -(NonTechnical), Maersk Global Services Pvt India Limited | |
 | Maersk Global Services Pvt India Limited  |
Professional summary
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Previous Experience:
Manager, Dr Mohans Diabetes Specialities Center
Assistant Manager, Pvt. Ltd.
Asst. Manager/Manager -(NonTechnical), Maersk Global Services Pvt India Limited
Training Consultant, Sutherland Global Services
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6.0 Years
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developing and creating modules training analysis and feeback change management behavioral traini ...
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Contribution score:(33 points)
- Contacts: 1 connections, 2 following, 2 followers
Zohra Parveez's Experience
| Previous : |
Manager, Dr Mohans Diabetes Specialities Center |
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Worked from 2010 to 2011 | ||
Brief summary :
Dr. Mohans Diabetes Specialities Center Dec 10 - Feb `11 Manager - Education (Contract) Relationship Management Single point of contact between Fellow Doctors, Management for daily operations of the Centers Education Academy Act as a liaison between the Academy with the University Vice Chancellor for getting Accreditation for the courses Design, plan and deploy learning modules for the Academy based on University specifications Responsible for counseling new entrants into the Academy to address issues and concerns Responsible to mitigate risks of potential customer complaints and dissatisfaction SPoC for all ISO audits within the Academy and responsible to track and update stakeholders in ISO non-conformities. Capacity and Availability Management in terms of planning, scheduling and staffing. | ||
| Previous : |
Assistant Manager, Pvt. Ltd. |
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| Chennai | ||
Worked from 2008 to 2009 | ||
Brief summary :
Maersk Global Service Centers (India) Pvt. Ltd., Chennai June 08-July 09 Assistant Manager - HR Relationship Management A conduit between Technology Support Group and Management. Providing internal stakeholders with periodic updates via storyboards, dashboards and quarterly service reviews meetings. Ensuring that stakeholders are aware of the service levels and escalations made are valid from an SLA expectation perspective. Tracking and closure of issues: Communication of corrective / preventive actions taken to avoid re-occurrence of the issues. Identify areas of concerns which could potentially result in customer dissatisfaction and complaints; proactively kick-off Service Improvements Projects (SIP) in those areas with the help of the Quality experts Liaise with Service Delivery Heads on the improvements recommended and bridge gaps between Businesses and the Technology Support Groups. Highlights: Initiated and led a Service Improvement Project to reduce the failures occurring during the End of Day striking at 413 failures from Nov - March 2009. At the end of the project, April 09 saw only 13 failures. In a collaborative effort, led a project team to standardize all documents relating to training within Chennai GSC unit. Operations - Priority Desk End to end responsibility of the Priority Desk that ensures superior customer service that can turn dissatisfied customers into very satisfied customers. Along with the Quality experts managed a team of Priority Desk staff ensuring adherence to teams SLA (Resolution of incidents, AHT, No. of tickets closed, etc.) Communication Single Point of Contact for all communications being broadcasted internally. Responsible for all internal communications with the unit across all levels and functions which includes Newsletters, Know Your Teams , Know Your Business , etc. Training Accountable for end to end ownership of new hire induction and training until handover to the operations team. Defining, designing, developing and deploying training plans and assessments. Designing training calendars for the operational teams based on floor audits. Implementation of an objective assessment system, that addresses the production floor, stakeholders and end users requirements. Maintaining training metrics and training scorecards. Vendor management. Recruiting candidates with the right skills for the business, keeping in mind the Right For Me job for the candidate. | ||
| Previous : |
Asst. Manager/Manager -(NonTechnical), Maersk Global Services Pvt India Limited |
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| ITES / BPO / Customer Service | ||
| India | ||
Worked from 2004 to 2009 | ||
| Previous : |
Training Consultant, Sutherland Global Services |
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| Chennai | ||
Worked from 2007 to 2008 | ||
Brief summary :
Sutherland Global Services, Chennai Aug `07 - Jan08 Training Consultant Assigned to a major client of Sutherland Global Services, Intuit (Financial Accounting Software major league Company in the U.S.) Responsibilities included training on: Accent Neutralization Business Communication Effective Performance Appraisals | ||
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Zohra's communities
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20187 members, 998 jobs, 1353 articles, 657 questions, 1356 debates, 633 idea contests.
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3247 members, 58 jobs, 64 articles, 42 questions, 121 debates, 30 idea contests.
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Zohra's
contributions
As long as the employees passion is within the vision and mission of the company. It is upto the management to check whether the passion be it upgrading of a skillset is of benefit and be transparent in discussing it if found otherwise, so that the... |
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